7-1 Management Functions and Styles 7-2 Leadership 7-3 Ethical Management

1. C H A P T E R 7 Management and Leadership 7-1 Management Functions and Styles 7-2 Leadership 7-3 Ethical Management

2. 7-1 Management Functions and Styles Goal 1 Define the five functions of management. Goal 2 Describe the levels of management in businesses and organizations. Goal 3 Discuss how and when to use the two management styles.

3. KEY TERMS • Management- the process of accomplishing the goals of an organization through the effective use of people and other resources.

4. 5 Stages or Functions of a Manager Planning- analyzing information, setting goals, and making decisions. Organizing- identifying and arranging the work and resources needed to achieve the necessary goals Staffing- hiring and training the right employees Implementing-to direct and lead others Controlling-to evaluate and adjust efforts

5. MANAGEMENT LEVELS • Executive- Top management that sets the vision and goals of the company Executive • Middle Managers- job is to make sure the supervisors are following Middle through on the plan from executives • Supervisors- manage the day- Supervisors to-day operations of the business

6. MANAGEMENT STYLES • Tactical Management- directive and controlling style of management (micro-managing) • Strategic Management- to collaborate and have a team approach of leadership (coaching) • Mixed Management- a mixture of both depending on the situation and employee

7. CHOOSING A MANAGEMENT STYLE

8. 7-2Leadership Goal 1 Describe the need for leadership skills and the characteristics of an effective leader. Goal 2 Identify the human relations skills needed by managers and leaders. Goal 3 Recognize types of leadership influence.

9. WHAT IS LEADERSHIP? • Ability to motivate individuals and groups to accomplish important goals (to inspire) CHARACTERISTICS OF EFFECTIVE LEADERS Understanding Objectivity Initiative Honesty Dependable Respect Judgment Courage

10. PREPARING TO BEA LEADER (6 Steps) • Study leadership • Participate in organizations and activities • Practice leadership at work • Observe leaders • Work with a mentor • Do a self-analysis and ask for feedback

11. IMPORTANCE OF HUMAN RELATIONS • Human relations skills- the way people get along with others • 5 SKILLS OF HUMAN RELATIONS • Self-understanding • Understanding others • Communication • Team building • Developing job satisfaction

12. Influence- to impact the actions of others • What is the difference between formal and informal influence? • Formal influence results from a position that is a part of the organization’s structure. • Informal influence results from personal characteristics and is not a formal position in the organization.

13. Ethics in Management/Leadership • Ethical Business Practices- to ensure that appropriate standards of conduct are maintained by everyone who is a part of the business or affected by the business. • Core Values- Important principles that will guide decisions and actions in the company.

14. COMMUNICATION SKILLS (Page 2A) • www.wittcom.com 7 Principles of Influence Listening Quiz • www.coachingandmentoring.com Free Resources> Leadership Quiz Coaching Skills