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Sony Professional Services Division

Sony Professional Services Division. Protection And Peace Of Mind. Boost Your Business Confidence With PSD Support. Protection And Peace Of Mind. 1) Software/Firmware And Hardware Updates 2) Advance Parts Exchange 3) Routine Maintenance – Workshop Or Onsite

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Sony Professional Services Division

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  1. Sony Professional Services Division

  2. Protection And Peace Of Mind Boost Your Business Confidence With PSD Support

  3. Protection And Peace Of Mind 1) Software/Firmware And Hardware Updates 2) Advance Parts Exchange 3) Routine Maintenance – Workshop Or Onsite 4) Parts/Spares Held For Your Equipment 5) Fixed Maintenance Costs 6) Training

  4. Protection And Peace Of Mind Software/Firmware And Hardware Updates # Keeps Your Equipment Current And Potentially Bug Free # Reduces Problems Caused By Miss-Match Of Software # Ensures You Have The Latest Features # Ensures Compatibility With Latest Equipment

  5. Protection And Peace Of Mind Advance Parts Exchange # Key Printed Circuit Boards And Mechanical Parts Held # Parts Held Are Determined By The Equipment Covered # Parts Dispatched Over Night/Priority Within Australia And New Zealand # Reduces Down Time

  6. Protection And Peace Of Mind Routine Maintenance & Service Repairs # Scheduled System Routine Maintenance Onsite # Scheduled Workshop Routine Maintenance For Box Products # Onsite Service Repairs (Limited Locations) # Workshop Service Repairs

  7. Protection And Peace Of Mind Parts/Spares Held For Your Equipment # Improves Repair Turn Around Time # Reduces Your Down Time # Improves Your Product Efficiency # Greater Customer Satisfaction

  8. Protection And Peace Of Mind Fixed Cost Of Ownership/Maintenance Costs # Agreement Is Structured To Meet Your Demands # Annual Premium Covers Your Equipment Service And Support Requirements, Determined By Your Demands # One Premium, No Hidden Or Additional Costs

  9. Protection And Peace Of Mind Training # Operational And Engineering Training # One Off Training Or Repeated Training # Keeps All Users Up To Date

  10. Boost Your Business Confidence With PSD Support 1) E-mail Support Dedicated Mailbox Monitored Monday To Friday 2) Telephone Support Dedicated Support Line Available Monday To Friday 3) Web Support Upload Clips And Log Files For Investigation

  11. What Equipment Can Be Covered 1) VTR’s 2) Cameras And Camera Chains 3) Monitors & Projectors 4) Switchers & Routers 5) Data Storage

  12. Types Of Support Agreements This Is Determined By Service Level, but can also cover 1) Software Only 2) Labour Only 3) Advance Parts Exchange Only 4) Advance Parts Exchange & Costs 5) Combination Of Above

  13. Service Levels

  14. Who Have Support Agreements 1) Network Seven, Nine And Ten 2) SBS Television 3) Melbourne Metropolitan Fire Brigade 4) Melbourne Cricket Club 5) Australia Post Office 6) Department Of Planning And Community Development 7) Fox Sports 8) Foxtel 9) Animal Logic Post Production

  15. Sony Professional Services Division For Protection And Peace Of Mind Helping You Boost Your Business Confidence

  16. Contacts • Riki Martin: (02) 9878-9743 • riki.martin@ap.sony.com • Andre Richter: (02) 9887-0511 • andre.richter@ap.sony.com

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