OPS 571 Week 1 Quiz Answers

1. OPS 571 WEEK 1 QUIZ By www.StudentWhiz.com Copyright. All Rights Reserved by www.StudentWhiz.com

2. 1. Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what? • An unidentifiable waste • A service defect • A new process design flaw • A reason for overproduction • Complete Answers just a click awayOPS 571 Week 1 Quiz Assignment • 2. For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process? • marketing, operations, training, development • marketing, design, manufacturing, other • strengths, weaknesses, opportunities, threats • operations, quality, personnel, finance Copyright. All Rights Reserved by www.StudentWhiz.com

3. 3. A service process design flowchart is referred to as a service blueprint to emphasize what? • The importance of process design • The impact of customer service • The impact of blueprints • The importance of system engineering • 4. Even though they use different models, both the Ritz Carlton Hotel Group and Nordstrom Department Stores are known for what? • The personal attention they provide their customers • A self-service approach to customer service • Customer facing employees who only talk to rich customers • Poor customer service Copyright. All Rights Reserved by www.StudentWhiz.com

4. Want more details? Download now OPS 571 All Quiz Answers • 5. According to the Service System Design Matrix, sales opportunity has what sort of relationship to production efficiency? • Direct Relationship • Equal Relationship • Inverse Relationship • No Relationship • 6. Which of the following is a good example of a continuous process layout? • A sit down restaurant • An automobile manufacturing plant • A home construction site • A gas refinery Copyright. All Rights Reserved by www.StudentWhiz.com

5. Complete paper here OPS 571 Week 1 Complete Quiz or Knowledge Check • 7. If an automotive service center has an issue with a car not being clean when returned to a customer, the pokayoke corrective action might include what? • Leaving the plastic on the seat when returning the car to the customer. • Leaving it up to the service tech who took care of the repair to determine if the car is clean • An inspection by the person returning the car before the car is seen by the customer. • Letting the customer make this determination • 8. Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process? • This phase is not necessary. • This phase is not completed until after the project has been funded. • This phase happens before the project is approved. • This phase requires $0 to complete. Copyright. All Rights Reserved by www.StudentWhiz.com

6. Find the Quiz or Knowledge Check answers here OPS 571 Week 1 Knowledge Check • 9. Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage? • Rivets are small and you don’t want to lose them • Rivets should actually be placed farthest away from the fuselage. • Rivets are used consistently throughout the construction process • Rivets are used one time only in the construction process • 10. Why do many customers like the self-service approach to service design? • It provides the customer with the greatest amount of personal service. • It puts the customer in control • The customer is always right in this type of system. • It gives the customer more opportunity to steal from a company Copyright. All Rights Reserved by www.StudentWhiz.com

7. Click here to download OPS 571 Week 2 Quiz • 11. What happens to production efficiency as the customer exerts more influence on the system? • Production efficiency is decreased • Production efficiency is increased • There is no effect on production efficiency • Production efficiency is eliminated • Quiz Answers just a click away OPS 571 Week 1 Quiz Question Answers Copyright. All Rights Reserved by www.StudentWhiz.com

8. 12. Permeable systems are characterized by being penetrable by customers via what two forms of contact? • Phone and face to face contact • Face to face and internet contact • Internet and mail contact • Internet and phone contact • 13. What is a company trying to optimize in the most common approach to developing a work center layout? • Movement of material • Number of defects • Amount of required staff • Work shift hours • Final Exam Answers just a click awayOPS 571 Final Exam Copyright. All Rights Reserved by www.StudentWhiz.com

9. 14. Some may argue that the production line approach may not treat the process as a service process, but as what type of process? • A marketing approach • A quality approach • An operational approach • A manufacturing approach • 15. Why would a company want to supply a product to preferred customers during product ramp up? • Test the shipping process • Identify any remaining flaws • Get choice shelf positioning • Help develop a marketing plan Copyright. All Rights Reserved by www.StudentWhiz.com

10. About Author This article covers the topic for the University Of Phoenix OPS 571 Week 1 Quiz. The author is working in the field of education from last 5 years. This article covers the basic of OPS 571 Week 1 Quiz Assignmentfrom UOP. OPS 571 Week 1 Quiz OPS 571 Week 2 Quiz OPS 571 Week 3 Quiz OPS 571 Week 4 Quiz OPS 571 Week 5 Quiz OPS 571 Week 6 Quiz OPS 571 Final Exam For further information on the above topics you can always visit the website www.StudentWhiz.com Copyright. All Rights Reserved by www.StudentWhiz.com