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Staff Retention-

Staff Retention-. Keys to Breaking the 18 month Organ Recovery Average. Jennifer Muriett, Donor Network of Az Mike Ingraham, Intermountain Donor Services. Questions to run on. What tools can my DSA utilize to improve staff retention?

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Staff Retention-

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  1. Staff Retention- Keys to Breaking the 18 month Organ Recovery Average Jennifer Muriett, Donor Network of Az Mike Ingraham, Intermountain Donor Services

  2. Questions to run on • What tools can my DSA utilize to improve staff retention? • What opportunities exist for your DSA to improve staff satisfaction and recognition?

  3. Advantages to Staff Retention • Knowledge of SOPs • Mentors new staff • Leadership • Increased conversion rate • Increased OTPD • Expertise • Accountability • Instilling excellence

  4. Donor Network of Az Staffing • Organ Recovery Staffing • Director- 19 years • Associate Director- 15.5 years • Donor Family Manager- 10 years • Clinical Nurse Educator-8 years • Organ Recovery Coordinators-16 64 years • Phoenix-14 (2 in training) • Tucson-2 • Donor Family Adovcates-3 18.5 years • Organ Recovery Technicians-5 28 years • Total 163 years Average Experience of Organ Recovery Staff – 5.82 years

  5. Human Resources • Managing a challenging job in-services • Employee Assistance Program-3 free visits • Health News Letter • Gym discounts • FUN Events (bowling, BBQ, Annual meeting)

  6. Clinical Ladder-Growth Opportunities/Self-Promoting • ORC I • Entry level • DMGs met >50% of cases • ORC II-minimum two years experience • CPTC-condition of employment • Import/local kidney/pancreas placement • Hospital development partnership • DMG/OTPD within 10% of organizational metrics • DMGs met >55% of cases

  7. Clinical Ladder-Growth Opportunities/Self-Promoting • ORC III/Senior ORC-minimum 3 years experience • Serves on committees/leads special projects • Provides formal education • HD partnership with 8+ hospital • High-level formal presentations • Advisor on call or primary preceptor • DMG/OTPD within 5% of organizational metrics • DMGs met is >60% of cases • Role model • ORC IV/Team Leader-minimum 4 years experience • Represents DNA at regional/national committees/presentations • Develops initiatives for process improvement • Clinical resource/expert • DMGs met >65% of cases • Monitors/removes kidneys from pulsatile perfusion

  8. Incentives/Retention Tools • 5% increase in salary with promotion • Merit raises up to 3.5% • Recognition • 12 hour shifts • Premium pay for extra shifts • Testing referral intake • Peer Recognition

  9. Core Value Recognition • Nominated by peers • Recognized at monthly staff meetings • Published in company letter • $10 gift card each category • Grand Prize $100 gift card annually

  10. Mike Ingraham, IDS

  11. Questions to run on • What tools can my DSA utilize to improve staff retention? • What opportunities exist for your DSA improve staff satisfaction and recognition?

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