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The Impact of Staff Development on Retention. Mark Cerkvenik OD Specialist Margarette Kim RN, Nurse Educator Jo Quetsch RN, OR Manager. PLAN. Project Aim Statement :
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The Impact of Staff Development on Retention Mark Cerkvenik OD Specialist Margarette Kim RN, Nurse Educator Jo Quetsch RN, OR Manager
PLAN • Project Aim Statement: • Historically Loyola’s Operating Room has experienced a high turnover of staff, resulting in an average staff turnover of 21% . Therefore,Operating Room leadership collaborated with Organizational Development to improve staff retention through a series of activities and projects focusing on communication, supervisory and conflict resolution skills. • Measurement Goal & Target: • OR Vacancy rate goal less than 10% (national average) • Staff turnover rate goal less than 10% • Agency use (% of FTEs) goal 0%
DO-Fostering a Team Approach • OR Staff team building • Customized learning map to address EOPS planning and retention initiatives • Development of OR ground rules & 7 Deadly Sins • Peer recognition program • OR Staff training • “Increasing Our Accountability” • Cross-generational awareness • OR Preceptor • “Keeping Calm When Emotions Run High”
DO-Fostering a Team Approach • OR Leadership Training • Manager, Educator, Team Leaders, Charge Nurses, Administrative support • “The Oz Principle” • Leadership development courses 1, 2 and 3 • Coaching meetings with key OR leaders • Team Leader Development meetings • Mentor Training • “Increasing Our Accountability” • “Managing Across the Generations”
DO-The Power of Mentoring • New Orientees - 6 month/12 meeting structured program • Objectives: • Aid in learning departmental policy and procedures. • Aid in learning LUHS physical plant. • Aid in understanding the complexities of Loyola. • Contribute to creating a culture of positive communication. • Improved ability in handling conflict between peers and between nurse and physician. • Improve new employee retention. • Specific activities for each meeting • Post orientation focus group sessions • OR specific conflict management video and training Note: Conflict Management video will run on continuous loop during fair at our display
2006 Loyola OR staffing statistics are better than national averages
NEXT STEPS • Further development of Team Leader supervisory skills • “Essential Skills for Frontline Leaders” • “Crucial Conversations” course • Team Leader peer feedback/360 Evaluations • Crucial Conversations course for select teams • Mini Employee Opinion Survey