Agent Performance Optimization (APO) Market Demand By Manufacturers, Countries,

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6. MarketOverview From 2022 to 2029, the market for agent performance optimization (APO) is expected to grow at a CAGR of 16.10%.During the next few years, the need to improve the customer experience through interactions between customers and agents is likely to make the global agent performance optimization market grow quickly. Customer agent recordings give more information about how customers act, which helps the Agent Performance Optimization (APO) business grow.Agent performance optimization is a type of agent-facing technology that is often used in call centers. The main goals of these call center applications are to cut down on labor costs, make agents more productive, and improve service levels. These tools make it easier for managers to schedule, estimate what agents will need, measure agent performance, look at results, and find ways to improve results. These methods give real, measurable results, like short payback times and a high return on investment (ROI).

7. By Region: The agent performance optimization (APO) market is dominated by North America, and this trend will continue to grow over the next few years because the region has a lot of advanced IT infrastructure and a growing number of global outsourcing hubs for contact centers. During the time of the forecast, the Asia-Pacific region will continue to benefit greatly and will have the highest growth rate. This is because the economy is becoming more digital and more money is being put into building up IT infrastructure in the area.

8. The Global Agent Performance Optimization (APO) Markethas been segmented into: • By Type: • Quality Monitoring (QM) • Workforce Management Software (WFM) • Other • By Application: • Comercial • Government • Others

9. The Global Agent Performance Optimization (APO) Markethas been segmented into: • By Region • Europe • Germany • France • Italy • Spain • UK • Nordic Countries • Denmark • Finland • Iceland • Sweden • Norway • Benelux Union • Belgium • The Netherlands • Luxembourg • Rest of Europe • By Region • North America • US • Canada • Mexico • Rest of North America • The Middle East & Africa • Saudi Arabia • UAE • Egypt • South Africa • Rest of the Middle East & Africa • Latin America • Brazil • Argentina • Rest of Latin America • ByRegion • Asia-Pacific • Japan • China • India • Australia • South Korea • Southeast Asia • Indonesia • Thailand • Malaysia • Singapore • Rest of Southeast Asia • Rest of Asia-Pacific

10. Global Agent Performance Optimization (APO) Market Scope and Market Size • The agent performance optimization (APO) market is segmented on the basis of type, end-user, product and application. The growth amongst the different segments helps you in attaining the knowledge related to the different growth factors expected to be prevalent throughout the market and formulate different strategies to help identify core application areas and the difference in your target market. • On the basis of type, the agent performance optimization (APO) market is segmented into cloud- based and on- premises. • The end-user segment of the agent performance optimization (APO) market is bifurcated into quality monitoring and workforce management software. • Application segment of the agent performance optimization (APO) market is divided into commercial, government and others. • On the basis of product, the agent performance optimization (APO) market is segmented into quality monitoring and workforce management software.

11. Market Players • Teleopti AB(Sweden) • Aspect Software Inc(US) • CalabrioInc(US) • NICE Systems(Israel) • CallMinerInc(US) • ClickFoxInc(US) • Others.

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