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Addressing the Metadata Bottleneck* *By Developing and Evaluating an Online Tool to Support Non-specialists to Evaluate Dublin Core Metadata Records. Michael Khoo, The iSchool at Drexel ALISE Annual Conference Boston, MA, January 12-25, 2010. The Metadata Bottleneck. The Metadata Bottleneck.
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Addressing the Metadata Bottleneck* *By Developing and Evaluating an Online Tool to Support Non-specialists to Evaluate Dublin Core Metadata Records Michael Khoo, The iSchool at Drexel ALISE Annual Conference Boston, MA, January 12-25, 2010
The Metadata Bottleneck The Metadata Bottleneck • The Web is a rich source of digital resources • Quality metadata = quality repositories • The number of resources needing metadata > number of people making metadata • There is a metadata bottleneck or gap in the way of quality digital repository development
The Metadata Bottleneck The Metadata Bottleneck • The Web is a rich source of digital resources • Quality metadata = quality repositories • The number of resources needing metadata > number of people making metadata • There is a metadata bottleneck or gap in the way of quality digital repository development
The Metadata Bottleneck The Metadata Bottleneck • The Web is a rich source of digital resources • Quality metadata = quality repositories • The number of resources needing metadata > number of people making metadata • There is a metadata bottleneck or gap in the way of quality digital repository development
The Metadata Bottleneck The Metadata Bottleneck • The Web is a rich source of digital resources • Quality metadata = quality repositories • The number of resources needing metadata > number of people making metadata • There is a metadata bottleneck or gap in the way of quality digital repository development
However, metadata tools for non-experts are not always successful
Metadata tools for non-experts • Identified problems: • Poor communication of knowledge and instruction • Poor interface design • Poor usability • Useful to continue to have a professional cataloger dimension (support, QA, etc.) • How can users be better supported?
Context: IPL/LII merger • IPL & LII metadata crosswalked to Dublin Core • This required a new metadata admin tool • Tool will be used by students in iSchool classes to practice metadata generation and contribute metadata to IPL2 • Students are ‘non-experts’ (for now)
User-centered design approach • Metadata tools have to be carefully designed • For the IPL metadata tool, a UCD approach was adopted • Interface design • Tool content
User-centered design approach requirements refining development testing
Analysis of Problem Space • IPL cataloging currently requires:
User-centered design approach • Graduate HCI class at Drexel • IPL introduced as ‘client’ (real world example) • Metadata tool as the design brief • Student teams worked on • Requirements gathering • Paper prototyping • Usability testing • Prototype refining
User-centered design approach • Students developed several prototypes, and a hybrid was subsequently developed further • http://research.cis.drexel.edu/test/ipl/ipl.html • file:///Users/mkhoo/Desktop/Work/10%20ALISE/tool_01%20copy/ipl.html
Content Analysis • Aims • Identify key concepts in metadata experts’ discourse • Identify student conceptions • Provide useful instructions to bridge the two • Only the first analysis (key concepts for metadata experts) undertaken so far
Content Analysis • Identify online/digital guides to and descriptions of metadata • Convert to text files and analyze with Centering Resonance Analysis (CRA) software • Output as graphs and ranked indices
Final tool will: • Integrate multiple windows (rubric, record, resource) into one interface • Explain complex metadata concepts to non-specialist users • Support usability with iterative user-centered HCI
“Surprises” • Students are busy • Technology (e.g. Fedora api) is complex • Tech staff are busy • Existing IPL workflow is complex
Outcomes • Khoo, M., Park, J-r., and X. Lin. (2009). The User-Centered Design Of A Non-Specialist Metadata Tool And Interface For The Internet Public Library. 72nd Annual Meeting of the American Society for Information Science and Technology, Vancouver, BC, November 6-11, 2009. • Khoo, M., X. Lin, & J-r. Park. (2009). A User-Friendly Metadata Quality Control Tool for the Internet Public Library. 9th ACM/IEEE Joint Conference on Digital Libraries (JCDL), Austin, TX, June 15-19, 2009, pp. 407-408. • Galloway, M., Khoo, M., Lin, X., & Park, J-r. (2009). Crosswalking IPL metadata to Dublin Core. iConference 2009, University of North Carolina at Chapel Hill, NC, February 8-11, 2009.
Image credits • Librarian 2.0 • http://www.daveyp.com/blog/stuff/librarian2/robot_catalogue.png • If you build it, they will come • http://icanhascheezburger.com/2007/11/10/if-you-build-it-they-will-come/