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Workflow

Workflow. Clinical practice defining EMR usage. Tom Landholt, MD. You fish your way. Writing a Business Plan. Mission Statement Identify the market Identify specific services Identify the resources it will take to match market and services

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Workflow

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  1. Workflow Clinical practice defining EMR usage Tom Landholt, MD

  2. You fish your way...

  3. Writing a Business Plan • Mission Statement • Identify the market • Identify specific services • Identify the resources it will take to match market and services • Look at the economic and clinical impact of your decisions • Get financing and get to work! • Don’t forget to revisit Steps 1-6 on an ongoing basis as your business evolves.

  4. Wal-Mart’s computer database is second only to the Pentagon’s in capacity Huey, John Discounting Dynamo: Sam Walton Time 100: Builders & Titans

  5. Available services • Location: office, hospital, ER • Procedures • Location/procedure hours • Staff • Phone • Internet • After hours strategy

  6. Patient Calls Appointment Made Arrives Sees Physician Nursing activity Front Office activity Bloodwork drawn Tests scheduled Checkout Results returned Patient Notified Follow-up What is the workflow to provide a diagnostic service for a typical patient with a bad gallbladder?

  7. It’s about the workflow • Nurse • Front Office • Patient • Physician

  8. Information WORKFLOW Knowledge Action

  9. Let’s order a hospital test • Call to schedule • Pad of forms – fill one out • Fax machine • Fail Safe - Save form or fill out another

  10. Labs available Phone the patient Document call Find the labs Send message to nurse to call Phone call busy Let’s play tag! Question begins new process Lab Results: the Bad and the Ugly

  11. Available 24/7 • Lots of time • Sometimes easier than visit

  12. Abandon every hope, ye who enter here Prescriptions and their Refills

  13. Scanning FAX Server EMR PM Secure Messaging and Internet Clinical Links The one slide you really need... Don’t forget Reports !

  14. drtom@yourdoc.net Tom Landholt, MD

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