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National Consumer Complaint Database (NCCDB)

National Consumer Complaint Database (NCCDB). Federal Motor Carrier Safety Administration. Commercial Enforcement and Investigations Division. Moving Fraud Meeting November 14, 2012. Presenter. James Dubose Transportation Specialist Household Goods Team

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National Consumer Complaint Database (NCCDB)

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  1. National Consumer Complaint Database (NCCDB) Federal Motor Carrier Safety Administration Commercial Enforcement and Investigations Division Moving Fraud Meeting November 14, 2012

  2. Presenter James Dubose Transportation Specialist Household Goods Team Contracting Officer’s Technical Representative (COTR - NCCDB)

  3. NCCDB • National Consumer Complaint Database • Web site: http://nccdb.fmcsa.dot.gov • Hotline: 888 368 7238 - 888 DOT- SAFT • Complaint Types: • Safety • Household goods • Passenger or ADA • Hazardous Material /Cargo Tank Facility

  4. Accessibility:How to file a complaint - US DOT’s website 7th most requested

  5. How to file a complaint – FMCSA Website

  6. https://nccdb.fmcsa.dot.govFMCSA Staff or Federal/State Partners

  7. Filer information

  8. Company Information

  9. Company Information

  10. Complaint Details

  11. Additional Comments • The Additional Comment fieldis required • Check the box for HHG (see red arrow) if the complaint involves a specific HHG move (vs. a commercial complaint)

  12. Adding Follow up Actions • At the bottom of the screen, select

  13. Updated user interface Updated NCCDB Website HHG

  14. NCCDB Complaint Areas This will direct filers to the relevant section of database

  15. Complaint Query Interface

  16. Search & Reports By Complaint Role Role

  17. Search & Reports By Complaint Role Status

  18. Search & Reports By Complaint Source Role Source

  19. Database Information Sharing (DIS) • Consolidates all FMCSA carrier information for enforcement officials • Collects carrier information across enforcement agencies, including state partners • Replaces current follow-up system • Limits data access to partners where necessary • Increases communication among enforcement officials

  20. Database Information Sharing • Key Users of DIS • FMCSA Commercial Enforcement Staff • Federal and State Partners • Key Functions of DIS • Custom alerts regarding carriers, enforcement comments • General alerts sent by FMCSA management • Consolidation of FMCSA carrier information • Collection of carrier information across agencies • Enables collaboration among enforcement agencies

  21. Contact Information: Thank You! James R. Dubose, Transportation Specialist Federal Motor Carrier Safety Administration (215) 656 – 7251 James.dubose@dot.gov

  22. Questions

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