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Oklahoma Employment Security Commission

Oklahoma Employment Security Commission. Field Training. Workforce Services Division – Capacity Building Unit wsdtraining@oesc.state.ok.us. Continuous Improvement: Training. Continuous Improvement: Training. Welcome to the Capacity Building Unit!

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Oklahoma Employment Security Commission

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  1. Oklahoma Employment Security Commission Field Training Workforce Services Division – Capacity Building Unit wsdtraining@oesc.state.ok.us

  2. Continuous Improvement: Training

  3. Continuous Improvement: Training • Welcome to the Capacity Building Unit! • Increased focus on training and staff development. • CBU is dedicated to the development and delivery of classroom and online training available to all staff. • Recognition that both face-to-face and online training are important • Standardized On-Boarding/New Hire Training with a series dedicated to Managers • On-going staff development such as Customer Service and Systems training • One team serving one customer • Collaboration is key: • Remember to invite Board Staff and partners to all training!

  4. Continuous Improvement: Training • Training Documents: • Employer Council, Job Fair and Facebook Toolkits • Marquee Presentation • Labor Exchange, Customer Feedback and Customer Search List Procedures • Job Order and Referral Review Quality Control Process • Oklahoma Strategic Workforce Dual Issuance (OSWDI) • Oklahoma Gold Card Guidance for Center Staff • OJL/OSL Uploader and Virtual Signature Training • WOTC Form 8850 and Form 9062 Training • RES/REA – EUC • TabE User’s Manual – Short Version • Q & A • EUC Scheduling Process Screens - GLink

  5. Continuous Improvement: Training Who can I contact at the State Office? Where do I access training materials? http://www.ok.gov/oesc_web/Services/Workforce_Services/Staff_Training/

  6. Continuous Improvement: Training

  7. Continuous Improvement: Training • Training Survey Highlights: • 119 total responses • 97% - the trainer clearly identified the purpose • 92% - the trainer always addressed questions from audience • 85% - the trainer always encouraged group participation • 92% - the materials helped further my understanding of the topic • 94% - the training received so far was beneficial • More information needed: • OKJobMatch • RES/REA/EUC Procedures • Facebook/Social Media • TabE

  8. Continuous Improvement: Training • Training Survey Highlights: • Future training sessions requested: • Customer Service • Veterans Program/Performance • Working with Offenders/Reintegration Assistance • How to Handle Angry Customers/Sensitivity Training • Center Functions/Work Flow • Helping Customers Create An Effective Resume • Career Counseling/Advisement • Communication with Customers and Coworkers • UI Overview

  9. Continuous Improvement: Training • Training Survey Highlights: • Training that should be repeated (quarterly, semi-annually or annually): • Disability/Diversity Training • LE Procedures; Job Order Maintenance and Referrals • Metrics and Expectations • RES/REA/EUC • Helping Customers Create An Effective Resume • Career Counseling/Advisement • Customer Service • System Related; Registrations, Documentation, Employment Plans and Notes • Making the Workplace Fun!

  10. Quality Customer Service and Innovation

  11. Quality Customer Service and Innovation • Job Fair teams work hard each Spring and Fall, connecting an average of 1,000 job seekers and more than 100 employers at each fair! • Interest in Employer Councils continues to expand, with attendance at record levels last quarter: • OKC – 525 employers • Tulsa – 184 employers • Expanding Business Engagement – Technical Assistance Grant • Grant period: July 1, 2012 thru June 30, 2014 • Emphasizes and prioritizes employer engagement, specifically the employer’s use and perception of local Workforce Center services. • Project team will develop a strategic plan focused on improving program performance through business-focused services.

  12. Quality Customer Service and Innovation • WOTC is currently awaiting reauthorization and is on hold status. The team continues to accept applications and is excitedly preparing to go paperless! • TAA is happy to announce that the overall number of Trade Impacted companies has decreased over the last year. • By the numbers: • Job Referrals continue to increase, up by 45% over last quarter • Staff Assisted Job Orders up by almost 40% • Job Developments up by 46% • Employer Contacts up by 13% • Claimants receiving RES/REA services up almost 14% • Job Seekers receiving Staff Assisted Services up 8%

  13. Quality Customer Service and Innovation • Moving centers forward: • Enid, Ardmore and McAlester relocated in 2011 • OKC Southside, Idabel and Bartlesville in-progress • Ada in-progress (moving dirt on new center!) • OKC Northside(consolidation/relocation plans in-progress) • Miami relocation, approved • Clinton and Durant relocation, waiting on approvals

  14. Questions, Concerns and/or Comments? Contact: Capacity Building Unit wsdtraining@oesc.state.ok.us or Kim Braddy kim.braddy@oesc.state.ok.us (405) 557-5394

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