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MOM 2005 and System Center Operations Manager 2007 Technical Drilldown

MOM 2005 and System Center Operations Manager 2007 Technical Drilldown. Vlad Joanovic Program Manager Operations & Service Management Microsoft Corporation. Agenda. What’s new in MOM 2005 MOM 2005 SP1 Exchange SLA scorecard Partner MPs and Connectors

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MOM 2005 and System Center Operations Manager 2007 Technical Drilldown

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  1. MOM 2005 and System Center Operations Manager 2007 Technical Drilldown Vlad Joanovic Program Manager Operations & Service Management Microsoft Corporation

  2. Agenda • What’s new in MOM 2005 • MOM 2005 SP1 • Exchange SLA scorecard • Partner MPs and Connectors • Web sites and Services Management Pack • Operations Manager 2007 • Feature Overview • Service Orientated Monitoring • Reporting in Operations Manager 2007

  3. Dale MOM 2005 SP1 Contents • Broader OS and Database support • Support for Windows Server 2003 SP1 and SQL 2000 SP4 • Support on x64 platforms • Prepared for Windows Server 2003 R2 and SQL 2005 • Customer requested features enhancements • Support for disjoint namespaces with mutual authentication • Support for NetBIOS names containing dot • Improved robustness of heart beating and MCF • Improvements to DTS algorithms • Slow links caused communication problems: (KB 885416)

  4. Dale MOM 2005 SP1 • MOM 2005 SP1 released: August 2005 • Web download upgrade • Shipping product updated to SP1 • English, French, German and Japanese • Increased localization: October 2005 • Italian • Spanish • Korean • Simplified Chinese • Traditional Chinese

  5. Dale SQL 2005 Support Announcing: MOM 2005 SP1 supports SQL 2005  See KB 917615 • KB 913812: Installing .NET Framework 2.0 blocks AD computer discovery • KB 913801: Potential higher latency in OnePoint database and deadlocks if profiling • KB 915785: Some reports can give “There is an error in XML document” with SQL Server 2005 Reporting Services • 64 bit SQL 2005 and MOM 2005: • OpsMgr 2005 SP1 server and reporting setup does not support 64 bit SQL 2005 (x64 or ia64 hardware) • 32 bit SQL installed on x64 hardware is ok • Reports: • Updating several Management Packs due to more stringent SRS 2005 schema validation  always get MPs from web site

  6. Dale 65% data size reduction: 12 months aggregate data + 4 months raw data 12 months raw data Improved Long Term ReportingSummary Reporting Pack • Goals: • Improve the execution time of MOM 2005 Reports • Reduce the storage requirements for long term performance trend data • Solution: • Keep raw perf, event and alert data for 3-4 months • Aggregate performance and alert data for IT operations trending analysis • Aggregate data = 1.5% of raw data size

  7. Summary Reporting Pack Reports in the Summary Reporting Pack: • Active Directory (4) • Exchange (16) • Disk Usage • IMAP4 Usage • Information Store Usage • Mailbox Store Usage • MTA Usage • POP3 Usage • SMTP Usage • Web Mail Usage • Base OS Performance (2) • CPU, Memory, Disk • MOM 2005 (2) • Specific Performance Counter Analysis (2) • Alerts (7) • Resolution Times • Number of Alerts • Number of Alerts Details

  8. Summary Reporting PackExample: Base OS performance

  9. Vlad Richer Data For ReportingSystem Center Reporting Manager 2006 • Data-warehouse and reporting solution • Helps IT and Business Managers • Better deliver and support corporate decision-making • Improve quality of service provided • Better manage IT resources • Combines data from • SMS 2003 • Multiple MOM 2005 management groups • Active Directory for business context data • Ships with a MOM management pack to manage SCRM 2006

  10. Vlad Power User ToolsMOM 2005 Resource Kit 2 • Updated MOM 2005 resource kit released Feb 2006 • Includes 7 new tools • Alert to RSS Utility • DAS Role Update Utility • Computer Group Hierarchy Utility • Console Scope Utility • Management Group Utility • OpsMgr Remote Pre-requisite Checker • Response Test Utility • Contents • Documentation • Database SQL scripts • 26 tools in all – many have been updated for OpsMgr 2005 SP1 • MP Wizard was issue fixed too

  11. Dale Continued Innovation: New Management Packs • Management Packs are required for every Windows Server System product release • 28 Management Packs released/updated by Microsoft since last MMS • SQL 2005 • Biztalk 2006 • Web Sites and Services • Exchange 2003 SP2 • Live Communication Server 2005 SP1 • Communicator Web Access 2005 • Speech Server 2004 R2 • Windows 2003 R2: Updates for new/updated components (ADFS, FRS, file system, IPMI…) in progress

  12. Dale Exchange SLA Scorecard • Availability and Service Level Agreement reports based for Exchange • Aggregates OpsMgr event and performance data • Roles up availability by Exchange server role enterprise wide • Configure your SLA target metrics  Actual availability versus SLA target

  13. Dale Exchange SLA ScorecardExamples

  14. More Than Microsoft

  15. Vlad Partner Ecosystem • Management Pack and connector catalogs • 30 different partners offering 115 OpsMgr 2005 management packs and solutions • 9 different partners offering 34 product connectors • Our request to you • Continue asking for management packs from your vendors • Let us know what and how you want to connect MOM to your enterprise

  16. Recent Partner MPs • 1E • DeskMon - lightweight desktop monitoring by combining SMS and MOM • AppSense • Desktop Security Monitor • Citrix • Citrix MetaFrame XP MP • eXc Software • Virtual Agent for Novell, Cisco, IBM AIX, ATAboy2, TrendMicro, ATAboy2, IronPort, NetBotz, ProofPoint • HP • HP StorageWorks MP • iConclude • iConclude repair MP • JalaSoft • SMP for HP Procurve Switches, Linux Servers • Netuitive • Netuitive SI • Secure Vantage Technologies • System Controls MP • Silect • MP Studio Express, Professional • Unisys • Server Sentinel • VERITAS • VERITAS Storage Foundation for Windows

  17. Recent Partner Connectors • Engyro • OpsMgr to Remedy ARS • OpsMgr to Tivoli T/EC • OpsMgr to HP Openview • OpsMgr Universal Product Connector • OpsMgr to FrontRange HEAT • eXc Software • Nagios • Remedy ARS Connector • Lambert Consulting • OpsMgr-CRM Connector for Microsoft Dynamics 3.0

  18. Web Sites and Services Management Pack

  19. Web Sites & Services MP • Monitor availability and performance of Web Sites and Web Services • Perform HTTP requests against the monitored applications(synthetic transactions) • Collect and alert on availability and performance metrics • Build SLA reports based on collected metrics

  20. Synthetic TransactionsIntroduction • Transaction • Business process or operation such as order processing or inventory lookup • Synthetic Transaction • Surrogate, fake, or test transactions created by performance management solutions and sent through the system • Great for monitoring application performance from the client perspective

  21. ArchitectureMOM 2005 with Web Sites and Services MP Management Server Console Database ConfigurationWizard Agent Agent Agent Managed Code Response Managed Code Response Managed Code Response Web site Web site

  22. Concepts • Request Sequence • Container for individual HTTP requests (URLs and/or Web pages) • Composed of a MOM rule and a Request Sequence data file • Request Sequence data file • Created using the Configuration Wizard • Placed on BITS Server used by File Transfer Response • Downloaded by MOM Agents to be processed by the Managed Code Response

  23. How To MonitorWeb pages and individual URLs • Web pages consist of base page and content • Images, Scripts, Style sheets, Frames, Links • Implicit content monitoring • Supply base page URL and choose type of content to be monitored • Pros: no need to update the monitor when the Web page content changes • Explicit content monitoring • Supply base page and content URLs • Pros: monitoring criteria can be set for each URL

  24. How To MonitorWeb application transactions • Evaluate implications of the different authentication mechanisms • Basic • Use Authorization header • Forms • Use request body • Domain (Windows Integrated) • Use MOM Action Account • Secure Request Sequence files and communication channel if data is sensitive

  25. How To MonitorWeb Service methods • A Web Service processes SOAP messages • HTTP is the preferred transport • Create requests from WSDL file for easy authoring • Pick one or more Web Service methods and for a sequence of method calls • Supply header and parameter values for each method call if needed • Use content search criteria to validate presence or absence of XML nodes in response

  26. System Center Operations Manager 2007 Integrated application, infrastructure and end user perspective monitoring for end-to-end service monitoring End-to-EndService Monitoring Knowledge from the Microsoft server, client and application teams to accelerate problem resolution Best-of-Breedfor Windows Integrated, interoperable solution that improves the operational efficiency of managing your IT environment IncreasedEfficiency

  27. Increased Efficiency For the Operator • Single Operations Console with role based security • Understand and easily locate information with overview pages and integrated search For the Administrator • Leverages Active Directory for discovery, user accounts, groups & agent configuration • New self tuning thresholds adjust alerting to business usage patterns For the Author • Easier to use, customize, and author reports • XML based MPs with versioning Improve time to value and reduce IT management complexity

  28. Best of Breed for Windows • Easily resolve problems with knowledge, views, dashboards and inline tasks • Personalization your monitoring via My Workspace • Proactive problem management of crash and hang data via Agentless Exception Monitoring • Windows Client utilization, reliability, and error monitoring of Vista, XP, and the Office suite • Audit collection service efficiently archives security event logs Accelerate problem resolution and reduce the TCO of Windows environment

  29. Operations Console

  30. Application Developer IT Professional Information Worker Knowledge Driven Management • Knowledge is fundamental to OpsMgr 2007 & the Dynamic Systems Initiative • We know knowledge can be found • In documentation • On white boards • On napkins • We know people have knowledge

  31. Capture Knowledge Through Models • Models • Put knowledge in a structure that software can act upon • Represented in XML • Rich Relationships • Application Structure • Models are based on the Systems Definition Model (SDM) schema • Core Technology to the Windows platform • Core to System Center products

  32. Entity SQL SVR Service Windows Service State Basic Health Model Of An Entity Overall Health Availability Health Performance Health Security Health Configuration Health

  33. Monitors

  34. Basic Model - Distributed Application Structure “Messaging” Health Models

  35. End to End Service Monitoring • Monitor the health of distributed applications all the way down to hardware level • Synthetic transactions to monitor end user perspective • Easy to use distributed application templates and Designer for creating management packs Improve the service levels of packaged and Line of Business applications

  36. Monitoring Services

  37. Console Integration All objects can be reported on The object context) is passed to the report

  38. Console Integration • Reporting Space • Allows launching reports and ReportBuilder. • Knowledge on the report • What the report is about • the intention of the report • Samples how to use it • what rules it depends on • Support for scheduling reports and saving a parameter selection as a favorite report inMy Workspace

  39. Console IntegrationReport Viewer Control Smart Parameter Headerhelp Users with the selection of their Parameters Custom Controlscan be plugged in to optimize the parameter selection before running the report Removing a controlallows to control which parameters the User can supply

  40. Report interaction • Global Actionsallows User to launch • other reports • tasks • console views • Have a context of all data in the report Detail Actionstake the context of the object in the line they are started from

  41. What reports?

  42. Architecture • Full Console Integration using the ReportViewer Control • Security Integration with OpsMgr security • Management Server writes collected data directly to the Warehouse (no latency, no more DTS) • Warehouse • has datasets per data type that have automated aggregation, grooming and optimization • supports multiple Management groups • Reports • have Smart Parameter headers • have awesome chart control • are generic and reusable • Management Pack • reports, their dependencies and localization are contained in the MP • MP has control which data goes to the operational DB, the Warehouse or to both

  43. MOM 2005 to OpsMgr 2007 Reports • MOM 2005 reports are not compatible to OpsMgr 2007 • Underlying schema is too different • MOM 2005 report mostly off raw data while 2007 report off aggregated data • 2007 reports provide parity with 2005 reports and add flexibility to make them reusable – you will find that a lot of your reports can be done with the “Generic reports”. • If you have custom reports – How did you build them? • On the SDK views • On the SC_ views

  44. MOM 2005 to OpsMgr 2007 Data Warehouse Migration • A really hot topic: we talk about Warehouses larger than 2 Terabyte in some cases. > 80% of the data is performance data • Investigating migration of performance data only for discovered objects • Possibly through a Resource Kit Tool (post RTM) • This is addressing the major picture of reporting: 119 MOM 2005 reports are about performance.Performance migration will allow a Customer to use the new reports with the old data, use the new aggregations

  45. Integrated reporting

  46. RTM Q406GA Jan. 07 System Center Operations Manager 2007 Timeline Beta 2 June 2006 RC Q4 CY2006 Over 7,000 Beta Testers 24 TAP and 100+ RDP Customers around the world 41 TAP Partners working on MPs, connectors, and extensions Key solutions for SQL 2005, Vista, Office, and Exchange Microsoft IT deployment to 6,500 servers and 20,000 desktops by RTM Sign up for the Beta at http://www.microsoft.com/opsmgr/

  47. Summary • MOM 2005 is a proven product to help you monitor your windows and Microsoft IT data center • Apply knowledge from experts • Reduce unplanned downtime • Operations Manager 2007 is building upon MOM 2005 feature set to make monitoring more aligned with your business • Understand how MOM 2005 today or OpsMgr 2007 soon can help you optimize your infrastructure

  48. © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

  49. Extra Slides

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