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Black Box Network Services

December 2006. Black Box Network Services. Carrier Commercial Service Controls Meeting. Today’s Agenda. Corporate Overview Technical Primer Network Product Types 7 World Trade Center Case Study Questions and Answers. Black Box Network Services. Corporate Overview.

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Black Box Network Services

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  1. December 2006 Black Box Network Services Carrier Commercial Service Controls Meeting Company Confidential

  2. Today’s Agenda • Corporate Overview • Technical Primer • Network Product Types • 7 World Trade Center Case Study • Questions and Answers Company Confidential

  3. Black Box Network Services Corporate Overview Company Confidential

  4. Black Box Network ServicesA Trusted Partner that Delivers… • Experienced and Committed Team Members… • Established in 1976 and headquartered in Lawrence, PA • A Reputation Built on Deep Technical Expertise… • Worlds largest technical services company dedicated to designing, building and maintaining complex network infrastructures • A Global Reach… • Serving over 175,000 clients in 141 countries spanning 5 continents • Superior Financial Performance… • For 30 consecutive years has generated profitable revenue and positive cash flow • A Relentless Focus on Meeting Our Clients Needs… • Committed to superior client satisfaction Company Confidential

  5. Black Box History Company Confidential

  6. Team Members Technology / Service • 5,000+ Global Team Members • 3,000+ in Voice Services • Operating in 141 countries • 65% Voice / IP Solutions • 16% Data Solutions • 19% Hotline Services Revenues • $ 1B+ • 85% North America • 15% International Black Box Network ServicesGlobal Business:Solutions & Services Vision: Black Box is the World’s Largest Technical Services Company Dedicated to Designing, Building and Maintaining Today’s Complicated Network Infrastructures Expertise:Servicing the Network Life Cycle from Consulting, Planning and Design through Implementation, Support and Management Company Confidential

  7. Company Confidential

  8. Black Box is the inside-the-building experts. For planning services, new installations, upgrades and maintenance of advanced structured cabling systems. Data Services • End-to-End Structured Cabling Systems • Copper, Fiber, Wireless • National Footprint • Standards-based knowledge and approach • Solutions from the closet to the… • Desktop • Point-of Sale • Access point • Paging system Company Confidential

  9. Data Services Company Confidential

  10. Design, implementation and maintenance of leading voice TDM, converged and advanced application solutions across the United States and Canada. Voice Services • Full planning and support services • Certifications and partnerships to provide solutions from industry leading manufacturers • Avaya, Cisco, Ericsson, Mitel, NEC, Nortel, Siemens, etc. • Leading provider of contact center solutions Company Confidential

  11. Avaya Platinum Partner – 4th largest in the US • Supporting voice solutions in managed services • Gold Certified Partner in North America • Specializations in IPT, IPCC, Security, RNO, Wireless • Multi–vendor solutions capability (Avaya, Nortel,….) • Advanced Contact Center Solutions • Largest independent NEC channel partner in the US • Growth in small business market • Nortel Elite Advantage Partner for North America • Largest independent channel in the United States • Largest Siemens partner in the United States • Certifications in voice and advanced technologies Committed PartnersStrategic Relationships Company Confidential

  12. (Wireless devices and accessories) Building Client Solutions Powered by: (Interactive voice response) (Unified messaging) D H V Committed PartnersTactical Relationships Company Confidential

  13. Hotline Product Categories • End-to-End Structured Cable Systems • Fiber and Copper • Standards based • Customized and hard to find • Cabinets and Racks • Remote monitoring • New cooling options • KVM Products and Services • Desktop to KVM over IP • Scalability – 1000’s of servers, 100’s of users • Networking • Switching/Routing • Servers and storage • Industrial applications • Multimedia • Digital Signage Company Confidential

  14. Comprehensive Product Line Over 90,000 voice, data, video and cabling products • Cables & Connectors • Cabinets & Racks • PC Interfaces • Line Drivers • Modems, CSU/DSUs • Testers & Tools • Video • Switches • ServSwitch (KVM) • Printer Devices • Converters • Networking, LAN/WAN • IBM Systems • Power Protection • Desktop Telephony • and MORE… Company Confidential

  15. Defining Service • Customer Contact Solutions • 24/7/365 – Technical Support • Six Call Centers – Nationwide • Call center switching platforms • Interactive voice response • Computer Telephony Integration (CTI) • Remote Monitoring for Customer Sites • Remote Diagnostics for Fast Resolution • On-site Certified Personnel Company Confidential

  16. Our Customers Company Confidential

  17. Company Confidential

  18. Company Confidential

  19. Company Confidential

  20. Positioned for Success • Black Box delivers World-Class Solutions that provide True and Measurable Value to our Clients • Vendor-neutral, but vendor-connected for best-in-class technology & solutions • Strong capabilities in Voice, Data, Converged and Contact Center • Best equipped to guide enterprises toward convergence • International perspective, capabilities and reach • Experienced, skilled and committed Team Members • Hot-line services and structured cabling systems • Services to complete the requirements of complicated networks Company Confidential

  21. Black Box Network Services Technical Primer Company Confidential

  22. Ethernet History • Developed by DEC, Intel, and Xerox in the late 1970’s. • Basis for the IEEE 802.3 standard in 1985 • Robert Metcalfe at Xerox Company Confidential

  23. Ethernet Topologies Bus • Only half duplex • Less reliable • Daisy-chain • Legacy networks Company Confidential

  24. Ethernet Topologies Star • Hub and spoke • Cables come from center • Half or full duplex • Point to point connections Company Confidential

  25. 10Mbps Standards • 10base-T Twisted Pair max 100m • 10base-2 Thin Ethernet max 185m • 10base-5 Thick Ethernet max 500m • 10base-FL over mm fiber 2km max • ROHS issues Company Confidential

  26. 100Mbps Standards • 100base-TX twisted pair max 100m • 100base-FX over mm fiber 2km max • 100base-SX only mm fiber 300m max Company Confidential

  27. Gigabit Standards • 1000base-T Twisted Pair, max 100m • 1000base-SX over mm Fiber 220m max (550m w/ MCPC) • 1000base-LX Various Maximums Company Confidential

  28. Cabling standards • Ethernet uses T568B color coding • Pins 1,2 and 3,6 only for 10/100 • All pins for gigabit • Straight vs. crossover Company Confidential

  29. Copper cabling • Low-cost twisted-pair • Category 5, 5e, and 6 • For single segment lengths under 100m Company Confidential

  30. Fiber-optic cabling • Eliminates noise problems • Great for runs exceeding normal copper limitations • 62.5 micron multimode • 9 micron singlemode • Roughly $0.60 per ft terminated Company Confidential

  31. Half vs Full Duplex • Half Duplex • Only one active transmitter • Ethernet busses are mandatory half • Shared bandwidth • Full Duplex • Point to point connections only • Both sides can transmit at will • Full bandwidth in each direction • Collision free Company Confidential

  32. OSI Model Open System Interconnection model Company Confidential

  33. Network Product Types • Managed vs Unmanaged • Hubs • Switches • Media converters • Network extenders • Routers Company Confidential

  34. Managed products • Intelligent devices • Configure with an IP address • Collects statistics • Eases troubleshooting • Per port configuration if needed • Centralized management of distributed network devices Company Confidential

  35. Unmanaged products • Easy setup • Low-cost • Just plug in and go! Company Confidential

  36. Hubs • Multi-port Repeaters • Shared Ports • Layer 1 only • Star-Wired Bus Company Confidential

  37. Switches • Replaced Hubs • Dedicated Bandwidth on Each Port • Half or Full Duplex • Intelligently Switches Traffic by Mac Address • Layer 2 vs Layer 3 • STP Company Confidential

  38. Fixed-configuration switches • Fixed number of ports • mostly 10/100 copper ports • single 100mbps or gigabit fiber link • Available in both managed and unmanaged • Inexpensive Company Confidential

  39. Modular switches • Accepts various modules • Mix and match copper and fiber • Great for a central switch • Available in both managed and unmanaged Company Confidential

  40. Industrial grade products • Wide temperature ratings • Heavy steel cases • DC powered • Din-rail mounting options • NEBS certified Company Confidential

  41. Media Converters • Connect to Remote Locations Over Fiber • Connect New Devices to Legacy Thin-net • Low-cost Alternative to Switches with Integrated Fiber • Great for a Single Device in the Field Where Space is an Issue. Company Confidential

  42. Network Extenders • Extend Ethernet Over Long Distances Without Fiber • Trades Speed for Distance • Use Existing Telco-grade Copper Company Confidential

  43. Routers • Connects Different Networks Together • LAN-to-LAN vs LAN-to-Wan • Cable/DSL routers • Wan Versions can Support T1, ISDN, High-speed Serial • Connect a Remote Office to Main Office • Connect Network to an ISP Company Confidential

  44. 7 World Trade Center • Project to rebuild 7 WTC • Black Box Network Design • Black Box Product • Black Box Support Company Confidential

  45. Network Overview • Both Star and Bus • Combines copper and fiber • Low-cost unmanaged products • Modular switches in Core • Fixed-configuration switches at Edge Company Confidential

  46. Network Overview Company Confidential

  47. Chain #1 Company Confidential

  48. Chain #5 Company Confidential

  49. Ethernet drops with Carrier Equipment shown Company Confidential

  50. Questions ???? Thank you!! keith.monahan@blackbox.com Company Confidential

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