1 / 19

Introduction to Effective Army Communications

Introduction to Effective Army Communications. Communication. Army Leader Actions. INFLUENCING. COMMUNICATING DECISION MAKING MOTIVATING. OPERATING. IMPROVING. The Communication Process. Communication is a system of transmitting messages using multiple components.

sumayah
Download Presentation

Introduction to Effective Army Communications

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Introduction to Effective Army Communications

  2. Communication Army Leader Actions INFLUENCING • COMMUNICATING • DECISION MAKING • MOTIVATING OPERATING IMPROVING

  3. The Communication Process Communication is a system of transmitting messages using multiple components. It is generally used to convey thoughts, feelings and/or ideas.

  4. The Communication Process Communication is affected by the context or setting as well as the communicator’s own personal attributes.

  5. What is happening during the Communication process? RECEIVER SENDER • Meaning • What I am thinking in my mind – i.e. my intention? • Meaning • How I apply my personal attributes to the words in my mind? • Decode • How I interpret the words and/or symbols? • Encoding • How I translate the message into words and/or symbols? • Perceive • How I receive the context? • Transmit • How I send the message (i.e. channel)?

  6. The Communication Process N O I S E

  7. Internal Barriers: Lack of listening Uninteresting Unimportant Distraction – because receiver has begun to respond. Semantic Barriers: Language barriers External Barriers Environmental distractions Visual distractions Communication Barriers Barriers to effective communication:

  8. Clear Coherent Convincing Complete Concise Correct Credible Controlled Effective Communication Communication is most effective when it is … AND when the RECEIVER … LISTENS AND UNDERSTANDS

  9. Communication Steps for Effective Communication • Focus your Message • Magnify the Listener’s Attention • Penetrate Barriers • LISTEN…ACTIVELY

  10. Step 1: Focus Your Message Focus your Message: • Plan before you speak • Clarify your intent/goal • Inform, persuade, direct, decide … • Be specific • Be courteous and objective

  11. Unfocused Message I need it soon. Why are you always late? You need to improve your productivity. Focused Message I need it by 2 p.m. today. I noticed you came to work 15 minutes late everyday this week. I expect you to complete all assigned tasks by the end of the day today. Step 1: Focus Your Message

  12. Step 2: Magnify the Listener’s Attention Magnify the Listener’s Attention: • Create interest • Convey importance • Ask for listeners attention

  13. Step 3: Penetrate Barriers Penetrate Barriers: • Limit distractions • Add visualization • Use analogies • Ask for feedback • Revise – restate as needed

  14. Step 4: LISTEN…Actively L I S T E N…Actively: • RECEIVE – concentrate on what is being said (verbally and non-verbally) • PERCEIVE – paraphrase your understanding • DECODE – analyze and explore the situation to gain further understanding • RESPOND - Last – not first! Plan before you speak!

  15. Written Communication Step 1: Focus Your Message: BOTTOM LINE UP FRONT

  16. Written Communication Step 2: Magnify the Listener’s Attention • Follow solid composition principles • Structure information logically • Temper your tone

  17. Written Communication Step 3: Penetrate Barriers • Follow Composition principles • Use Active Voice • Structure Content Logically • Use Positive Tone • Avoid Long Sentences • Use Correct Grammar • Use Simple Language • Check Spelling! • Be Specific, Use Concrete Terms • Use Conversational Style

  18. Written Communication Step 4: LISTEN…Actively • Have someone review your reports or other written documents and provide feedback. • Proofread your work. • Ask for feedback from your audience.

  19. Summary • Focus your message • Magnify the listener’s attention 3. Penetrate barriers 4. LISTEN - actively In all your ROTC courses and activities:

More Related