Barriers to effective communications

1. Barriers to effective communications Ellie, Steven and Jim Tuesday, 15 October 2013

2. WorkplaceScenarios Looking at the following scenarios We have put together a presentation to help remove the barriers and help achieve effective communications.

3. People Working In An Isolated Office Environment For this we could either change the physical layout of an office, for example if the office has cubicles separating the employees, then the cubical walls could be removed. Another way is to enforce employee bonding activities, such as team building events, you could also have team away days and other activities that will allow your teams to bond and become better at team working

4. Working in a noisy workplace Employees in consistently loud workplaces are more than two times as likely to develop heart disease as people working in a quiet atmosphere. To prevent this, you could create policies and rules to adjust volume levels. . You could introduce noise cancelling headphones

5. Dealing With A Customer Who Talks To Much • Chatty customers are a busy IT assistants nightmare as they spend all their time chatting and gossiping about stuff that’s not very interesting while there is a queue going out the door round the car park and into next doors shop. However Good News they can be dealt with: • Remember to satisfy the customer's needs and requirements • Hear the customer out initially • Keep the customer focused by asking closed ended questions • Document there behaviour and try to remember the customer for next time • Get yourself controlled and don’t argue • Show the customer you care

6. Dealing With Visual Distractions In The Workplace Visual distractions are an ever growing barrier of effective communication, to prevent being distracted you could remove visual distractions by getting plenty of sleep and exercise in order to have a fresh mind or you can physically remove the visual distractions i.e. removing any object in line of vision that is likely to distract you. E.g. a poster of your idol.

7. Dealing With Frustrated Customers Frustrated and irritated customers are not liked by many people. Weather they are on the phone or you are talking to them face to face. However to deal with them you need to: • Remain calm and in control • If you feel isolated call your line manager or store manager. • Deal with the customers request. • Don’t panic! • If you need assistance don’t hesitate. • Try not to make the customer more frustrated.

8. Language Barriers • Language barriers are becoming more of a problem as in the world we live In there are many different languages and people have many different accents. This is a problem as if you don’t speak the language you will find it hard to communicate also If you don’t understand a persons accent it can be hard to communicate with them face to face

9. Writing a formal letter • When you are writing a formal letter you need to make you sure you are doing it correctly here are some examples. The Pink Letter in the non formal letter and the Blue letter is the formal Letter Mr Man 44 Muddy Lane Chizic HN697LO Return Address 44 Water End Flithill KM651OL Return Adress The Skip by the offieon da estate Mr Man 44 Muddy Lane Chizic HN697LO Sup Mate, I am writing to you about the job you advertised init. I think I am da siesta for da job. I think you should call me and gave me the job cause I am da best. If you don’t I will set fire to your shed LOL. Ring me back sharpish and give me a job or I will set me dog on yaall. C u L8r thank me homiest Cerise Dear Sir or Madam, I am writing to you to apply for a job with your company, I have excellent qualifications and a wide range of skills that I am keen to develop. I feel I am appropriate for the job as I have the correct qualifications and always put one hundred and ten per cent into everything. I you would like to call me for interview I am available during the day. Yours Sincerely Jim Hobday

10. Writing a Formal Letter • As you can see form the examples on the previous slide the Pink letter was the informal one. You can tell that this one was the informal because the text is all in slang and the format is incorrect there is no return address and the tone is all incorrect. This would be a bad letter because if your future employer was reading this he would see that you were not the person for the job as you were using incorrect tone incorrect spelling and you language was rubbish. He would immediately disregard this letter ad you would not be called for interview • However the Blue letter is good because it is in a formal tone and sounds good. It sounds good and is all correctly spelt upon seeing this the employer would probably call you back to interveiw as he was impressed with your letter and the way in which it is presented

11. Bibliography • http://management.about.com/od/employeemotivation/tp/HDImotivate.htm