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Scale & Impact

Scale & Impact. Helen Milner, @ helenmilner 8 May 2014. Tinder Foundation makes these good things happen:. Tinder Foundation. We are a staff-owned mutual and social enterprise Vision : A better world for everyone through the use of digital technology

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Scale & Impact

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  1. Scale & Impact Helen Milner, @helenmilner 8 May 2014 Tinder Foundation makes these good things happen:

  2. Tinder Foundation We are a staff-owned mutual and social enterprise Vision: A better world for everyone through the use of digital technology Purpose: We make good things happen through digital technology

  3. Local+Digital+Scale Optimised for mobile learning Free £232.4m

  4. UK online centres: community centres, public libraries, cafes, schools, housing, places of worship, fish & chip shop, …. a barn

  5. www.tindfoundation.org/DN

  6. Three ways of measuring impact • Learning Data: automated from Learn My Way, learners, learning activity, viewed at centre and UK-wide level • Surveys: Learner demographics (online survey) and Impact data (telephone) for progression to learning and employment, use of Government websites, information around confidence and wellbeing. In field 52 weeks a year. • Further impact evaluation: applying volumetricsto economic impact for Government; regular research projects eg social inclusion and digital inclusion, innovative health and digital outcomes

  7. 1. Data

  8. Learner, learning, course data • Learn My Way • Learners: personal planner, bookmarks, progress, badges • Centres: totals and per learner • National/Aggregated data • 135,320 people last 12 months, 12,930 in March • Logins: 141,789 • Favourite courses: 94,961 Online Basics, 66,376 email course • Website visits: 1m

  9. 2. Surveys: online and telephone • Measures the learner profile • Including the % of socially excluded learners • Customer satisfaction • Including to what extent users felt the service helped them learn about computers/the internet or increased their confidence A monthly online learner survey among registered users of Learn My Way >7000 respondents per year Among those who opt in from the above, a telephone progression survey one month later >1200 interviews per year • Evidence of impact and outcomes • Progression into formal / informal learning • Progression into employment • ‘Quality of Life’: impact on skills and behaviour • Access to public services online and average no. of contacts shifted

  10. Definition of Social Exclusion (>7000 surveys) Social Exclusion

  11. 80% Socially Excluded

  12. Impact on employment and learning (>1,200 interviews a year) Employment or Learning Progression Employment Progression Learning Progression

  13. Quality of Life Any Positive Outcome: 91% Employment Progression 66% 95% Learning Progression 35% Base: All learners (1,270)

  14. 3. Other Volumetrics, Financial impact, Deep evaluation

  15. Moving people to online public services • No-one’s ‘spark’ to get digital skills is to interact with Government online (except to get a job) • After gaining digital skills via UK online centres (March 2014 data): • 81% visited central/local Government websites • 56% moved at least one (average 3.8) face-to-face or telephone contact to an online contact with Government • Calculation of £232.4m for 1.2m people (2010 – present)

  16. Survey data leads to measurement of economic impact: (1) Entered employment, (2) Started voluntary work, (3) Further learning, (4) Started a formal qualification Employment Progression Employment or Learning Progression Learning Progression Impact on employment and learning (>1,200 interviews a year)

  17. Conclusions

  18. A Leading Digital Nation by 2020 www.tinderfoundation.org/Nation2020 With current efforts there will still be 6.2m people in 2020 without basic online skills. The total investment required to equip100%of the UK adult populationwith the Basic Online Skills they need to regularly use the internet for themselvesby2020is£875 million. We suggest investment might be split equally between Government; the private sector, and the voluntary and community sector. The investment required to ensure a nation with 100% Basic Online Skills will be £292 million for each sector.

  19. 6.2 million people left behind in 2020 and we know who they will be

  20. 5% of 16-64s left to reach In 2020 if carry on at pace and impact of present time (in UK)

  21. People helping job seekers to look for work online when they’ve not had a job for 10 years People becoming a volunteer when he’s 93 years old as his mates aren’t getting the benefits of the web PEOPLE make good things happen People helping patients to use digital in the ward and take it home with them

  22. Thank You helen@tinderfoundation.org @helenmilner on twitter tinderfoundation.org

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