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D Company

D Company. Knowledge Management System. Amer Aljarallah, Switi Bora, Vivek Voonna IDS 422 Project Presentation 12/ 1 /11 . AGENDA. Company Background Team Background Systems and Tools KM Integrated Cycle Observations: Enablers and Barriers Suggestions. Member Firms.

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D Company

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  1. D Company Knowledge Management System Amer Aljarallah, Switi Bora, VivekVoonna IDS 422 Project Presentation 12/1/11

  2. AGENDA Company Background Team Background Systems and Tools KM Integrated Cycle Observations: Enablers and Barriers Suggestions

  3. Member Firms

  4. Deloitte Background

  5. Deloitte Background

  6. KM Model Customized Service Type Standardized Exploitive Explorative Knowledge Type Source: Kim and Trimi (2007), IT for KM in the management consulting industry

  7. Audit & Enterprise Risk Services • “Audit & Enterprise Risk Services help organizations build value by taking a Risk Intelligent approach to managing financial, technology and business risks.” • Provide 8 different services like • Financial statement & internal control audit • Merger & acquisition service • Security & privacy service

  8. Team Background Part of Audit member firm “Exploratory Data Analysis” part of National Service Center Internal research and development function for data analytics within Deloitte Supports Audit & Risk Services consultants Consists of 250 to 300 consultants Primarily use SAS and ACL as statistical tools

  9. Team Organization

  10. Team KM Objectives • Attain uniformity • Approach in internal processes • Across locations • Reduce risk • Different solutions to clients with similar issues • Provide basic training

  11. KM Tools eRoom Microsoft LiveMeeting Microsoft Communicator Microsoft Outlook Shared network drives SecondLife iConnect D Street

  12. eRoom Features User-centered design User-defined dashboards Project planning and reporting Self-administered management Space and content templates Microsoft Officeintegration

  13. eRoom Online team collaboration software

  14. KM Integrated Cycle • Capture and Codification • Posting questions and wait for answers • Working on a centralized repository • Share and Dissemination • Reluctant to share both tacit and explicit • Application and Acquisition • Less activities

  15. Observation Enablers • eRoom • Internal competition • KM Consulting Barriers • Disconnected teams • No clear visibility of KM Team • Less promoting of KM activities • No specific KM incentive programs • Fragmented culture • Maturity Level: between Reactive and Aware

  16. Other companies • PwC • KnowledgeCurve: a Central Repository • Virtual office: supports out of office work • Communication piece: news • Learning Curve: JIT training

  17. Suggestions • KM Awareness programs • Work towards culture change • Focus on artifacts and values • Perform Social Network Analysis • Promote the usage of existing KM tools • Incentive system for achievements in KM

  18. Thank you! Questions?

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