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Komunikasi Lisan (1)

Komunikasi Lisan (1). Makna. Komunikasi lisan adalah komunikasi berbentuk pembicaraan langsung , seperti diskusi , ceramah , dan sebagainya. Prinsip Komunikasi Lisan. “I” Messages Clarity Timing Asking Questions Reflective Listening Respect and Consideration Avoiding Intense Anger.

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Komunikasi Lisan (1)

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  1. KomunikasiLisan (1)

  2. Makna • Komunikasilisanadalahkomunikasiberbentukpembicaraanlangsung, sepertidiskusi, ceramah, dansebagainya

  3. PrinsipKomunikasiLisan • “I” Messages • Clarity • Timing • Asking Questions • Reflective Listening • Respect and Consideration • Avoiding Intense Anger

  4. “I” Messages – State the feelings and thoughts you are having at the time of communication. Lets others know how you feel without making people defensive. Examples “I feel frustrated when… I am angry because you forgot… PrinsipKomunikasiLisan

  5. PrinsipKomunikasiLisan Clarity – Meaning what you say and then saying what you mean. Problem is interpretation. (Sarcasm) Example: I hope you had a great time at the movie last night with all your other friends! Timing– Select a good time to do your important communicating. Examples: Asking for something when parents walk in from work.

  6. Asking Questions – People seldom say what they really mean the first time. Example: Why, What, Where, When, Do you mean…. Reflective Listening – listener mirrors back thoughts and/or feelings the speaker is experiencing. Purpose is to clarify. Example: Are you saying? You seem to be saying? PrinsipKomunikasiLisan

  7. Respect and Consideration – One sure way of ending good communication is by being critical or judgmental. Respect the other person’s point of view. Avoiding Intense Anger – Sometimes we become to emotional to communicate effectively. PrinsipKomunikasiLisan

  8. TeknikberbicaraEfektif • Olah Vocal • Pernafasan. • Volume • Ekspresi Vocal. • Pitch (tinggirendahsuara) • Pace (kecepatanbicara) • Phrasing (pemenggalankalimat) • Jeda

  9. TeknikberbicaraEfektif • Tata BahasadanPemilihanKata • Sederhana • Gunakankalimataktif • Hilangkansuara-suara yang tidakbermaknadalampembicaraan

  10. TeknikberbicaraEfektif • GerakdanBahasaTubuh • Kontak Mata • PosturTubuh • GerakanTangan

  11. Bentuk-bentukKomunikasiLisan • KomunikasiLisan (Oral Communication) • Interview • Appraisal • Staff meeting • Conference • Orientations • Counseling • Sales Meeting • Sales Presentations • Report meetings • Sound tapes • Training sessions • Negotiation

  12. PerbedaanPenggunaanKomunikasiLisandanTulisan KomunikasiLisan KomunikasiTulisan • Menghendakiumpanbalikdarikhalayak • Pesannyarelatifsederhanadanmudahdipahami • Andatidakmembutuhkandokumenpermanen • Mendoronginteraksidanuntukmemecahkanmasalah • Tidakmenghendakiumpanbaliklangsung • Pesannyarumitdansangatrinci yang butuhperencanaan yang hati-hati • Butuhdokumenpermanen • Meminimalkanpeluangterjadinyadistorsi yang terjadiketikapesandisampaikansecaralisan

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