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Explore the benefits and challenges of independent and supplemental oversight assessments in the aerospace industry. Learn how to effectively plan and conduct assessments and fulfill your responsibilities in the oversight process.
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Completing Independent Assessments Robert Flaharty & John Horan January 17, 2013 OP Assessor Workshop San Diego, CA – 17 Jan 2013
Independent or Supplemental OP Assessments… Which one best shows your preference? • “Avoid them……..?” • Too much work, unsure of the process, etc. • Embrace them…….! • The oversight process was designed to be more than the Accreditation Board oversight. • Member companies have a responsibility in the oversight process.
Levels and Types of Oversight… Our focus in this presentation…
Focusing on Oversight of CB’s… • Each member company is required to complete 4 oversight assessments/activities per year. • All assessment activities shall be planned and scheduled with all affected parties, prior to conduct. • Whenever possible, OP assessors shall team with ABs to conduct joint team assessments. • IAQG member companies may conduct additional oversight, above the minimum 9104-2 requirements and outside the SMS shared oversight schedule.
Focusing on Oversight of CB’s… • Each member company is required to complete 4 oversight assessments/activities per year. • All assessment activities shall be planned and scheduled with all affected parties, prior to conduct. • Whenever possible, OP assessors shall team with ABs to conduct joint team assessments. • IAQG member companies may conduct additional oversight, above the minimum 9104-2 requirements and outside the SMS shared oversight schedule. Sometimes, circumstances don’t allow this to happen or an IAQG Member company may choose to Conduct a Supplemental IAQG Member Oversight assessment
Conducting Independent Office or Witness Assessments… • AS9104-2 Defines the Requirements for Oversight of Aerospace Quality Management System Registration/Certification Programs • Includes the various check sheets, declaration forms, records and reports in Appendix A through K. Standard Work (Job Aid) for planning and completion of Independent Assessments are available upon request.
Independent CB Office Assessment… Steps 4-8 are the same for OFFICE or WITNESS assessments
Office Assessments CB office assessments shall include a review of CB activity to ensure conformance with the requirements of 9104 and applicable industry standards. The assessment shall include a review of the latest CB oversight office assessment reports, including actions taken. OP assessors are responsible to ensure they have been approved by their respective IAQG member company and submit a completed declaration form to the SMS, prior to conducting an assessment. OP assessors are expected to declare any potential conflict of interest prior to acceptance of an oversight assignment. Key Points…
Independent CB Witness Assessment Steps 4-8 are the same for OFFICE or WITNESS assessments
Witness Assessments The objective of any AB/CB witness assessment is to assess: Team competence. Conformity to established requirements. The effectiveness of the assessment program. Conformity of the assessment team with the AB/CB procedures and processes. The OP assessor shall not influence the AB or CB audit team, during the audit conduct portion of the witness assessment. Not auditing the client, we’re assessing the audit team. Do not interject into the audit. All feedback to the audit team is conducted after the audit closing meeting and always in private (away from the client) Key Points…
Supplemental Assessments Supplemental Assessments • Embrace the process. • Understand that our actions impact the credibility of the process. • Be professional, friendly and courteous. • Understand the various standards and requirements. • Coordinate all logistics with ANAB or the CB as appropriate. • Understand your roles and responsibilities in Office vs. Witness Assessments. • Complete and submit all required forms and submit in a timely manner. • Manage any resulting Corrective Actions as appropriate. • Don’t avoid the process. • Don’t allow poor communication with ANAB or the CB impact the oversight process. • Don’t guess, resources are available if you need to “phone a friend” • Don’t interfere, or otherwise influence, witness audits between the CB and their client. • Don’t delay in completing and submitting required forms. • Don’t forget the roles and responsibilities that we have to provide oversight to this process.
