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MessyBoard: Improving Collaboration by Decreasing Costs and Increasing Enjoyment

MessyBoard: Improving Collaboration by Decreasing Costs and Increasing Enjoyment. Adam M. Fass Ph.D. Thesis Proposal August 6 th , 2003. Projects Demand Multiple People. http://www.ianadamsphotography.com/gallery/rural/pages/page10.htm. Communication Has A Cost.

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MessyBoard: Improving Collaboration by Decreasing Costs and Increasing Enjoyment

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  1. MessyBoard: Improving Collaboration by Decreasing Costs and Increasing Enjoyment Adam M. Fass Ph.D. Thesis Proposal August 6th, 2003

  2. Projects Demand Multiple People http://www.ianadamsphotography.com/gallery/rural/pages/page10.htm

  3. Communication Has A Cost

  4. Workplace Communication is not Enjoyable

  5. People Do Not Communicate Enough • Kraut et al. 1990 Informal Communication in Organizations http://www.sltrib.com/2003/May/05302003/friday/friday.asp

  6. Research Goals • Decrease the cost of communication • More work-related communication • Making communication enjoyable • More work-related communication • More casual communication • All else being equal, more enjoyment is good • Small groups of workers (<30)

  7. Approach • Build a software communication medium

  8. Approach • Embed specific solutions to common problems • Build a software communication medium

  9. Approach • Embed specific solutions to common problems • Build a software communication medium • Integrate the medium into people’s lives

  10. Approach • Embed specific solutions to common problems • Build a software communication medium • Integrate the medium into people’s lives • Evaluate

  11. Thesis Statement A communication medium based on the metaphor of a bulletin board with freeform layout of text and pictures can lower the cost of communication and make it more enjoyable.

  12. Thesis Statement A communication medium based on the metaphor of a bulletin board with freeform layout of text and pictures can lower the cost of communication and make it more enjoyable. Integrated special-purpose solutions to common communication problems, such as scheduling a meeting, will encourage people to use the medium.

  13. Thesis Statement A communication medium based on the metaphor of a bulletin board with freeform layout of text and pictures can lower the cost of communication and make it more enjoyable. Integrated special-purpose solutions to common communication problems, such as scheduling a meeting, will encourage people to use the medium. Projecting the medium on the wall, displaying it as a screen saver, or otherwise integrating it into people's lives so that they see it often and without much effort will further decrease the cost of communication and make it more enjoyable.

  14. Thesis Statement A communication medium based on the metaphor of a bulletin board with freeform layout of text and pictures can lower the cost of communication and make it more enjoyable. Integrated special-purpose solutions to common communication problems, such as scheduling a meeting, will encourage people to use the medium. Projecting the medium on the wall, displaying it as a screen saver, or otherwise integrating it into people's lives so that they see it often and without much effort will further decrease the cost of communication and make it more enjoyable. A combination of iterative software design and testing, ethnographic observations, surveys and activity logs will provide evidence to support these claims and suggest design guidelines for similar communication media.

  15. MessyBoard Demo

  16. MessyBoard Architecture Client Client Internet Server Client

  17. The Medium: MessyBoard

  18. Reducing Costs Of Communication:2D Space, Freeform Layout • Referring to an object • Grounding a conversation

  19. Making Communication More Enjoyable:2D Space, Freeform Layout

  20. Reducing Costs of Communication:Freeform Drawing MessyBoard Could we make this window bigger and this window smaller?

  21. Could we make this window bigger and this window smaller? Reducing Costs of Communication:Freeform Drawing MessyBoard

  22. Reducing Costs Of Communication:Strict WYSIWIS, Finite Space

  23. Making Communication More Enjoyable:Visual Appeal

  24. Reducing Costs of Communication:Content History

  25. Reducing Costs of Communication:Content History

  26. Reducing Costs of Communication:Content History

  27. Reducing Costs of Communication:Content History

  28. Reducing Costs of Communication:Content History

  29. Scheduling a Meeting

  30. Sending an Announcement We are moving today’s meeting to 4:00 Adam Ben Desney Andrew

  31. Integrating the Medium into People’s Lives Reducing Costs Interruption Setting Aside Time E-mail X Go to office to talk X Telephone X Instant Message X Voice Mail X Scheduled Meeting X

  32. Integrating the Medium into People’s Lives: Projection

  33. Integrating the Medium into People’s Lives: Screen Saver

  34. Integrating the Medium into People’s Lives Making Communication More Enjoyable

  35. Other Ways to Integrate the Medium into People’s Lives

  36. Reducing Startup Cost Stage3 MessyBoard

  37. Related Work

  38. Evaluation • Is MessyBoard reducing the cost of communication? • Is MessyBoard making communication more enjoyable? • Do projection and screen savers lower the cost of communication?

  39. Ethnographic Observation • Study a few carefully selected groups • Observe groups beforehand to establish a baseline • Log activity • Interviews with logs and screenshots

  40. Activity Logs • Wide distribution: at least 20 groups • Logs of every event • Manual coding may be necessary • Augmented with surveys

  41. Ethnographic Manipulation and Measurement

  42. Ethnographic Manipulation and Measurement +

  43. Ethnographic Manipulation and Measurement +

  44. Ethnographic Manipulation and Measurement +

  45. Ethnographic Manipulation and Measurement +

  46. Concrete Measurements • Notes per unit time • Usage Patterns: time of day • Number of people who use it • Accuracy on recall quiz • Response time • Kinds of communication • Linguistic Analysis • Qualitative measures

  47. Additional Research Questions • What are the best ways to reduce the startup cost, and how does this affect adoption and long-term use? • Can concrete communication problems be solved with special-purpose objects embedded in a freeform medium? • What sorts of groups will benefit from MessyBoard the most? • What kinds of activities does MB best support?

  48. Research Plan Dependencies Deploy MB 1 Deploy MB 1 Initial Exploration Initial Exploration Design MB User Interface Design MB User Interface Complete MB 2 Architecture Complete MB 2 Architecture Build And Test MB 2 Build And Test MB 2 Deploy MB 2 Deploy MB 2 Contextual Inquiry Contextual Inquiry

  49. Research Plan Timeline Initial Exploration Deploy MB 1 Design User Interface Complete Architecture Build And Test MB 2 Deploy MB 2 Contextual Inquiry Write Thesis Document May 2003 Sept. 2003 Jan 2003 May 2004

  50. Contributions • A Novel Software System • Screen Saver • History • Converging evidence for the utility of the system • Design Guidelines for 2D Collaborative Spaces • Solutions to Common Communication Problems • Design knowledge for integration into people’s lives

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