Total Home Automation by Somfy

1. Motorization Site and Troubleshooting Tips One Motor all the Benefits by Somfy Total Home Automation by Somfy Control the Whole House with Somfy

2. Motorization Site Considerations • Type of window treatment • Size, outside or inside mount - depth of window gutter space • motor on left or right • reverse roll • what is most important issue with client – quiet operation, automatic operation, no wires showing, etc. • Power • how far is closes power outlet located from motor location, how many outlets are located at that location • does the window have casing, can wire be run behind it • low voltage 2 conductor cable home run from each window • are any high powered antennas visible outside • does the dealer or client have an electrician available, is client willing to have electrical power outlet put in place • where is control room located, what power is available for use, what space is available for window treatment power distribution • Control • handheld remote control(s), wireless wall switch locations • where does the client want to be while controlling each window treatments, how far are the window treatments from that location • are there any elevator shafts, large metal structural beams or metal roofing • where are extra, unused, power outlets located • individual, group, both, timed operation, sun sensor • home integration system – manufacture make, model, operational outside of integration system • integration system protocol – RS485, 232, DCT, IR. wired for integration throughout, with what • is the integration system already installed, who installed/will install the system • dealer/company name and actual integration that will program the system • has integrator included window treatment programming into his labor cost

3. Motor Troubleshooting Tips - Power • Power • New batteries (AA Lithium) -End cap covers must be screwed on tightly and installed correctly • Transformer must be regulated with correct voltage and current • Solar battery must be fully charged before installation using the plug in charger • Make sure outlet is working properly. • Wiring must be correct polarity, gauge for the distance, voltage and current • Check Outlet (Plug another appliance into the same outlet to make sure there is power. GFI outlet? • Extension cord for AC motors must be 3 prong grounded type • Splices must be mechanically and electrically sound. • Correct channel assigned on the Telis or Decoflex. • DecoFlex channel highlighted. • Does LED indicator illuminate when RTS signal is sent? Check each channel. • Press the up and down buttons simultaneously to see if you can wake up (communicate with the motor using the transmitter) the motor, • This will only be done if you have no initial response with the up or down direction button. • Holding down the program button on the back of the Telis Remote for 5 sec to wake up the motor, the motor will jog. • On a Decoflex wall switch, insert a paper clip into the programming button (hole next to the up and down buttons) until motor jogs. • Reset the motor (erase its memory, set to factory mode). • Motor does not jog after being reset • Motor may already be in factory mode • Press UP and DOWN and the motor will jog

4. Troubleshooting Tips – RTS Control • RTS • Make sure you are on the correct channel • Make sure the antenna is free from obstructions • Make sure there is no inside/outside interference • DecoFlex wall controls must be pressed twice when used with battery powered motors • RTS Sensor • Solar battery must be fully charged before installation using the plug in charger • Make sure outlet is working properly • Make sure batteries are installed correctly • Sensor will override all other RTS devices (i.e. Telis and DecoFlex) shortly after window treatment stops moving • Sensor must be mounted in the correct location • Sensor must be programmed into the motors memory to test and operate • Sensor sends motor in the wrong direction if the motor was programmed in the reverse direction

5. Troubleshooting Tips – Mechanical and Misc. • Mechanical • The fabric must be rolling from the top of the roller tube – Limits could be incorrectly set • There must be no obstruction when setting limits – Over torque protection in motor could trigger and limit physical location of limits • Mounting brackets must be mounted to correct width – tight or loose can effect motor operation and sound level • Misc. Tips • Make sure the fabric is rolling off the top of the roller or the limits will not set correctly • Make sure power cord is not cut shorter than 3 ft • Make sure light is blinking when pressing program button