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Guesterize Your Church

Guesterize Your Church. Guest-er-ize (guest-er-ize), vt . to make a church more responsive to its guests and better able to attract new ones. syn see service, care, love, acceptance. Give guests the best Attitude . Give guests the best Communication . Give guests the best Welcome .

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Guesterize Your Church

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  1. Guesterize Your Church Guest-er-ize (guest-er-ize), vt. to make a church more responsive to its guests and better able to attract new ones. syn see service, care, love, acceptance. • Give guests the bestAttitude. • Give guests the best Communication. • Give guests the best Welcome.

  2. Guesterize Your Church Guest-er-ize (guest-er-ize), vt. to make a church more responsive to its guests and better able to attract new ones. syn see service, care, love, acceptance. • Give guests the bestParking. • Give guests the best Seating. • Give guests the bestTime. • Give guests the best Service.

  3. How to Follow-Up Guests Appropriately • The Principle of “Suspects and Prospects” • Suspects are guests who visit your church one time. • Prospects are guests who visit your church two or more times.

  4. Five Principles of Follow-up • Visitor Follow-up is most effective when visitors receive. . . • AFRIENDLYcontact. • APERSONALcontact. • APROMPTcontact. • ANON-THREATENINGcontact. • ACONTINUALcontact.

  5. A Four-step Plan • Step 1: Acknowledgment: • Call guests within 24 hours • Ask guests for their opinions • Send a thank you letter/email within 2 days • Place guests on your mailing list • Invite them to return

  6. Phone Questionaire for Visitors Hello, I’m ________ from _____________Church. Is this _____________? I understand you attended our service Sunday (date). I’m sorry I didn’t get a chance to meet you, but I wantto thank you for coming. Perhaps next time I’ll get a chance to meet you. Do you have the time to help meby giving your opinions on a few questions about thechurch? --[Yes]? Great. [Go to survey]--[No]? When would be a good time for me to call back?[date and time] I’ll be looking forward to talking to youthen. 1. Did you have difficulty locating our church? --Yes. What was most difficult?_________________________________________________________________--No. [Go to next question (GNQ) 2. Did you have difficulty finding parking?--Yes. What was most difficult?_________________________________________________________________--No. [GNQ]

  7. Phone Questionaire for Visitors 3. Were you greeted before the service? --Yes. --No. 4. Did you enter from the street or parking lot?_____________________________________________________ 5. Did you receive adequate directions prior to the serviceto meet your needs?--Yes.--No. What directions did you need?_____________________________________________________________ 6. Did you have any problems finding a seat?--Yes. What happened?______________________________________________________________________--No. [GNQ] 7. Did you feel welcome?--Yes. What made you feel welcome?___________________________________________________________ --No. What made you feel unwelcome?___________________________________________________________

  8. Phone Questionaire for Visitors 8. What did you like most about the service?______________________________________________________ 9. What suggestions could you give us to improve the service?___________________________________________________________________________________ 10. How did you learn about our church?__________________________________________________________ 11. Do you plan to attend our church again in the nearfuture?--Yes. --No. 12. Do you regularly attend church anywhere? --Yes. --No. 13. Would you like to know more about our church? --Yes. What would you like to know?____________________________________________________________ --No. OK

  9. Phone Questionaire for Visitors I appreciate your willingness to help us out by answeringthese questions. You’ve been a big help. Thank you verymuch. Additional Commments ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

  10. A Four-step Plan • Step 2: Enhancement: • Mail a special thank you card or email • Ask about their interests or needs • Deliver a gift to their home

  11. A Four-step Plan • Step 3: Appointment: • Call and ask about interests and needs • Send special brochures or emails • Invite to Pastor’s dessert

  12. A Four-step Plan • Step 4: Commitment • Invite them to attend your newcomers class • Ask permission to place them in your church directory

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