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UNDERSTANDING BUSINESS COMMUNICATION

Organizational Communication. Types:ReportsEmailMeetingsInterviewTelephone. More types:InterpersonalBusiness lunchesReading mailDictatingpresentations. Components of Communication. Define communicationStimulusFilterMessageMediumDestinationSee figure 1.1. Dynamic Nature of Communication.

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UNDERSTANDING BUSINESS COMMUNICATION

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    1. UNDERSTANDING BUSINESS COMMUNICATION CHAPTER 1 - OBER

    2. Organizational Communication Types: Reports Email Meetings Interview Telephone More types: Interpersonal Business lunches Reading mail Dictating presentations

    3. Components of Communication Define communication Stimulus Filter Message Medium Destination See figure 1.1

    4. Dynamic Nature of Communication You tell me??????

    5. Verbal Communication Oral Written Email Website Memos Letters Reports Misc. Contracts, company literature, newsletter, bulletin board notices.

    6. Directions (flow) of Communication Formal network Downward Upward Horizontal Cross channel Informal Grapevine What is gossip????

    7. Barriers to Communication Verbal barriers Inadequate knowledge Inadequate vocabulary Interpretation differences Language differences Inappropriate expressions Over-abstraction & abiguity polarization

    8. Non-verbal barriers Inappropriate signals Conflicting signals Perceptual differences Inappropriate emotions Distractions Noise, temperature, seating, poor copies, body odor, too many….

    9. Ethics Define ethics Issues Defamation Privacy Fraud & misrepresentation Content of messages Codes of ethics

    10. Writing ethically Is this message true? Does it exaggerate? Does it withhold or obscure information to be communicated?

    11. Does it promise something that cannot be delivered? Does it betray a confidence? Does it play unduly on the fears of the reader?

    12. Writing ethics Does it reflect the wishes of the organization?

    13. 3-Ps Model for writing Problem Process Product See end of chapter See exercise 1

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