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MIS: New Ways of Working. Liam Jordan ICONI Software Ltd. 16 th October 2012. Introduction. Over 20 years’ delivering MIS solutions Beneficiary Support: “ Helping P eople Help People ” Specialise in Employability MIS Share best practice, experience and related examples
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MIS: New Ways of Working Liam Jordan ICONI Software Ltd 16th October 2012
Introduction • Over 20 years’ delivering MIS solutions • Beneficiary Support: “Helping People Help People” • Specialise in Employability MIS • Share best practice, experience and related examples • MIS: defined as a core business tool to support your organisation
Boring MIS
Evolution • How old is your MIS? • In recent years: • Twitter (2006), Apple iPhone (2007), Android Phone (2008), Apple iPad/Galaxy Tab(2010) • MIS Role: • Retrospective Real-Time • Programme Payment Model: • Grant/Contract Payment By Results
An Evolving MIS Focus on… Stage 1 Referrals Stage 2 Job Outcomes Stage 3 Job Sustainment & In-Work Support
Adapting To Change • Outcome-based model requires an agile approach to delivery • Need to optimise processes to maximise your performance and income • MIS is a now ‘Real-Time’ • KPIs, Dashboards, Activity & Status • Empower Sub-contractors • Manage your Supply Chain effectively
Innovation • Integrate knowledge e.g. eligibility criteria can be defined within MIS • Utilise other low costs technologies to increase performance e.g. SMS • Innovate across all stages of customer support e.g. Job Matching, Assessments, Action Plans etc.
In Summary • MIS and Programmes have evolved • Effective delivery of a ‘payment by results’ programme requires a modern MIS • Ensure full visibility of all customers throughout their ‘journey to work’ • Aim to integrate knowledge, control and innovation to increase performance • MIS should be a help not a hindrance!
Manage Information: Deliver Knowledge Thank you!