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Interest-Based Problem Solving

Health Resources and Services Administration Designation of Medically Underserved Populations and Health Professions Shortage Areas Negotiated Rulemaking 2010. Interest-Based Problem Solving. Presentation by Federal Mediation & Conciliation Service. Assumptions/Beliefs.

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Interest-Based Problem Solving

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  1. Health Resources and Services Administration Designation of Medically Underserved Populations and Health Professions Shortage Areas Negotiated Rulemaking 2010 Interest-Based Problem Solving Presentation by Federal Mediation & Conciliation Service

  2. Assumptions/Beliefs • All parties have a right to exist • All parties have legitimate interests • Negotiation can enhance relationship • Solutions are more durable • Mutual gain is possible

  3. Assumptions/Beliefs • Help each other achieve positive results • Full disclosure of information is useful • Rely on criteria, not power • Expand dialog with constituency

  4. Principles • Focus on issues • Focus on underlying interests • Focus on mutual interests • Judge options with objective criteria, not power • Share Information

  5. Steps: The Interest-Based Problem Solving Cycle • Select and focus the issue • Discuss and list interests • Generate options • Establish criteria • Apply the criteria to the options • Develop the solution • Reduce the solution to writing

  6. Techniques • Brainstorming • Consensus decision making • Active Listening • Feedback • Member Facilitating • Open Minded

  7. CONSENSUS DECISION MAKING DEFINITION:A decision which all members of a group can agree upon. The decision may not be everyone’s first choice, but they have heard it and everyone can live with it. PROCESS:The group must agree to work together until they find a solution that doesn’t compromise strong convictions or needs. 7

  8. WHY CONSENSUS DECISION MAKING? BUILDS GROUP UNITY MAXIMIZES GROUP INPUT ACHIEVES COMMITMENT & SATISFACTION IMPROVES RELATIONSHIPS 8

  9. A Working Definition of Consensus 70% COMFORTABLE 100% COMMITTED 9

  10. Interest-Based Terms • Issue = • Topic or subject of discussion • Problem to solve • What types of Population Groups should be considered for designation as MUP/HPSA • How should the committee assess the potential impact of revised MUP/HPSA methodologies

  11. Interest-BasedTerms • Issue • Interest = a concern or need behind an issue Why you care about an the issue Ex: Why would we care about what types of Population Groups should be considered for designation as MUP/HPSA

  12. Interest-BasedTerms • Issue • Interest • Option = Possible solution that satisfies interests

  13. Interest-Based Terms • Issue • Interest • Option • Position = one party’s viewpoint to solving the problem

  14. Interest-Based Terms • Issue • Interest • Option • Position • Criteria = objective standards to compare / judge options

  15. 3 Stage Factor Analysis • Stage 1: The Feasibility Factor • Stage 2: The Benefit Factor • Stage 3: The Acceptability Factor

  16. 3 Stage Factor Analysis • Stage 1: • The Feasibility Factor • Is the option capable of being done or carried out?

  17. 3 Stage Factor Analysis • Stage 2: • The Benefit Factor • Does the option satisfy important interests? • or • Does the option harm any important interests?

  18. 3 Stage Factor Analysis • Stage 3: • The Acceptability Factor • Will the option be received favorably by the constituents of all parties? • If not, • Can it be modified to make it acceptable?

  19. What If We Can’t Reach Agreement? WATNA Worst Alternative To A Negotiated Agreement

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