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Conflict Management

Conflict Management. Dr Simon Haslam. The Foundation. High. Compete. Collaborate. Compromise. Tendency to compete. Avoid. Accommodate. High. Tendency to accommodate. Low. “Avoiding open conflict is a major task of management?”

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Conflict Management

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  1. Conflict Management Dr Simon Haslam

  2. The Foundation

  3. High Compete Collaborate Compromise Tendency to compete Avoid Accommodate High Tendency to accommodate Low

  4. “Avoiding open conflict is a major task of management?” - 50% of Japanese managers said ‘yes’, 24% of USA managers said ‘yes’ “Most conflict in a company can be productive?” - 29% of Japanese managers said ‘yes’, 64% of USA managers said ‘yes’

  5. People are unaware of their own culture People believe that their culture is superior to other cultures

  6. An important and obvious topic, which everyone present is aware of, but which isn't discussed, as such discussion is considered to be uncomfortable.

  7. ‘Hilltops’

  8. Personal change process • Denial • Anger • Bargaining • Depression • Acceptance

  9. Kubler-Ross model

  10. Transactional Analysis(the Games People Play) Parent Adult Child

  11. “I can’t do this, it’s too difficult.”

  12. “Will the report be ready on time?”

  13. TGROW- discussion road map • Topic • Goals • Reality • Opportunities • Wrap-up In a discussion – what phrases might one use around each of these five stages?

  14. The wisdom of David Megginson • Listening • Summarising

  15. Dr Simon HaslamFMR Research Ltdsimon@researching.co.ukwww.researching.co.uk

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