The Research Navigator Program: A Full- S ervice Research Help Desk

1. The Research Navigator Program: A Full-Service Research Help Desk Thomas T. Fogg MS MPH Executive Director for Operations University of Rochester Clinical and Translational Science Institute February 22, 2011

2. University of Rochester

3. University of Rochester Medical Center

4. Clinical and Translational Science Institute

5. Four Specific Aims of the UR-CTSI • Create an academic home for clinical and translational research at the University of Rochester. • Organize services to better support investigators and their projects. • Create or reorganize four Centers of Research Excellence across the translational research spectrum. • Offer a broad range of education and training opportunities in clinical and translational research.

6. Four Specific Aims of the UR-CTSI • Create an academic home for clinical and translational research at the University of Rochester. • Organize services to better support investigators and their projects. • Create or reorganize four Centers of Research Excellence across the translational research spectrum. • Offer a broad range of education and training opportunities in clinical and translational research.

7. The Research Navigator Program functions as the University research “help desk.” Research Navigator Program

8. Research Navigator Program The Research Navigator Program functions as the University research “help desk.” • Mission: link researchers to resources, tools and collaborators • Mechanisms: • Web-hosted guidance • Personalized assistance

9. Research Navigator Program

10. Research Navigator Program

11. Customized Action Plan (CAP) Online tool Guides investigators What you need to know to plan and operate a study CAP Report Required approvals Available services Links to forms and policies Where to go for help CAP Reports stored online can be exported as PDFs with live links

12. CAP Question Structure

13. CAP Report Structure

14. CAP: a tool for facilitated planning CAP Demonstration

15. Research Navigator Program

16. Research Navigator Program

17. Requesting Assistance • Submit questions and general requests by email reg_support@urmc.rochester.edu • Request consultation services and vouchers through the CTSI Online Consultation Services Tool • All requests receive responses within 48 hours of submission

18. Consultation Services The Research Navigator Program facilitates access to a range of consultation services for personalized assistance. • CTSI-supported services • Other services at the institution • Services outside the institution

19. Consultation Services • Includes • Identifying potentially useful services • Advice regarding likely benefit of in-person consultation • Follow-up • Not just a hand-off • Support initiation of consultation • Check back

20. Available Services Mix of CTSI-supported and fee-based services List is expanding

21. Research Navigator Program

22. Research Navigator Program

23. CTSI Voucher System • Some services have fees • CTSI vouchers • Standard: • Up to 10 hours of fee-based consultation services • Limit of one voucher for the lifetime of a project • Good for 90 days • Jumbo • Up to 40 hours of service • Must be approved by CTSI Executive Committee

24. Voucher Eligibility • URMC investigator • Clinical or translational research • Without grant support for a project • Not available to support grant-writing

25. Online Consultation Request Tool Consultation Tool Demo

27. Staffing Eric Rubinstein JD MPH, Director, Regulatory Knowledge and Support Joan Adamo PhD, Co-Director, RKS and Research Navigator Shanti Sharma PhD, Research Navigator Mark Plessinger PhD, Research Navigator Nancy Needler RN, Research Subject Advocate Lauren Farberman MBA, Administrator, Research Navigator Program

28. # of Program Contacts Totals 34 w/ voucher 38 w/o voucher

29. By Service Type Note - some encounters were for multiple services