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Business Communication in a High Tech World

Business Communication in a High Tech World. LaVerne Roxby August 25, 2009. Introduction Basic Tenets . Oral and Written Communication Skills Face of Your Company First Impressions English – Universal Language. Types of Business Correspondence. Letters and Other Company Correspondence

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Business Communication in a High Tech World

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  1. Business Communication in a High Tech World LaVerne Roxby August 25, 2009

  2. IntroductionBasic Tenets • Oral and Written Communication Skills • Face of Your Company • First Impressions • English – Universal Language

  3. Types of Business Correspondence • Letters and Other Company Correspondence • Technical Manuals • Proposals

  4. Business Writing Process • Freewriting (Shotgun Approach) • Collaborative Process • Gender Bias • Cultural Bias • Tools • Level of Detail • Peer Review • Work Smart

  5. Approach • Audience • Medium • Word/Phrase Usage • Tone • Style

  6. Writing Tips • Shorten Your Text – Quality Over Quantity • Speak Positive • Be Honest

  7. Communication Avenues • Networking Sites • Cell Phones • Computers/Email • Conference Calls • Blackberrys, Print Media, Television, Videos

  8. Communication Pitfalls • Using Wrong Medium • Sending Wrong Message • Using Extraneous Words • Using Slang • Being Unprofessional • Using Unchecked Information • Errors in Grammar and Spelling

  9. Visuals • Popularity • Use of Color • Style Choices • When Appropriate

  10. Style Guides • Choosing the Correct One • Government Printing Office (GPO) • Modern Language Association (MLA) • Council of Biology Editors (CBE) • Associated Press (AP)

  11. Any Questions? • Email me at Gators1@knology.net if you have a question and/or comment.

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