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UK Government Solution and Costing Deck

UK Government Solution and Costing Deck. Version 1.0 Aug 22, 2012. Agenda. Unified Communication Services. Understanding of Requirement Solution Diagram for Unified Communication Services Solution Description Solution Assumptions Service Delivery Framework Service Level Agreement

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UK Government Solution and Costing Deck

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  1. UK Government Solution and Costing Deck Version 1.0 Aug 22, 2012

  2. Agenda Unified Communication Services • Understanding of Requirement • Solution Diagram for Unified Communication Services • Solution Description • Solution Assumptions • Service Delivery Framework • Service Level Agreement • Sizing • Cost Assumptions • Costing (IP Handset) • List of Phone Models

  3. Understanding of Requirement Unified Communication Services • CSC Hosted Unified Communication Solution • Basic IPT • Premium IPT (Basic IPT + Voicemail) • Base UC (Basic IPT + Voicemail + (Presence, Unified Messaging , Click to call and 1 to 1 Video calls) )

  4. Future State Solution Environment Solution Diagram of Unified Communication Services

  5. Solution Description Solution Description on Unified Communication Services • Proposed Solution is based on CSC standard virtualized HCS environment & CSC to own the Licenses, • Unified Communication Server Such as IP PBX, Voicemail, Presence will be deployed as a part of Voice Services in CSC Data Center. • UK Govt. Existing dial plan will be leveraged as much as possible and Inbound and outbound Call classification is part of the solution. • Propose Solution is hosted solution any upgrade(Major and Minor) are the part of the solution . • Voice Gateway with Survivability will be deployed at all remote location depending on the number of the user at site gateway size will vary. • Active Directory will be integrated if exist.

  6. Solution Assumptions Solution Assumptions on Unified Communication Services • Proposed solution hosted in CSC Data Center in UK. • Management and Monitoring tool will be leveraged from CSC Data Center. • Bandwidth requirements between the sites and call admission control, Quality of Service (QoS) are available at UK Govt. offices. • End User Training will be provided by following Train the trainer model • Assumed IP trunk, LAN, WAN, PRI Trunk are available and excluded from the cost. • Proposed Solution Sizing according to Sizing Slide • Any feature/Service not mentioned in the future state environment is not included in solution and not in cost • Security and VPN services will be available from respective team. However all UC appliance is protected i.e. and meet required Impact level 2 • PRI/IP Trunk sizing will be provided if required during Due-diligence. • Blocking ratio cannot be committed as we need to know the how many call concurrent will be placed at a time. Required concurrency call volume data history required to calculate. • Out of Scope • On Site Service Engineer is not in scope • Toll free number ( Non- Geographic numbers) will be provided by 3rd Party • Gateway Service (Content Filtering) Element is out of scope from UCC standpoint • Call Charges Per minutes are not included in given Cost. • Audio ,Video, Web Conferencing and Mobile client is out of scope However solution is capable of providing this service at extra cost. • Any migration from Existing system is currently out of scope as it is not requested.

  7. Service Delivery Framework CSC Integrated Service Delivery Framework Tool, Process & People Based on ITIL & Industry Best Practices WAN PSTN Drive Same Service Experience Across Departments *SRT- Service Restoration Team ( For Sev 1 and 2 issues) **RCA: Root Cause Analysis

  8. Service Level Agreements Service Level Agreement

  9. Sizing

  10. Total Sizing Unified Communication Service Sizing for 2000 Users Site Information Assumed Total users = 2000

  11. Total Sizing Unified Communication Service Sizing for 5000 Users Site Information Assumed Total users = 5000

  12. Costing

  13. Cost Assumptions • Any variance in the port/users or User at sites requires a re-costing. • IP Handset cost is additional on top of Per Port/Per Month cost. • All Cost is in USD only. • Deal Term is 5 Years • Costing based on Cisco Capital Discount of 53% & maintenance 30%, however Discount will be applicable which customer will get from Cisco.

  14. Costing in USD for 2000 Users Cost Per month/Per Port Voice Service Sizing Transition cost will be provided later based on the actual scope and feature requirement of the RFP. Note: IP Handset and Voice Gateway cost not included in Per port/Per month cost

  15. Costing in USD for 5000 Users Cost Per month/Per Port Voice Service Sizing Transition cost will be provided later based on the actual scope and feature requirement of the RFP. Note: IP Handset and Voice Gateway cost not included in Per Port / Per Month cost

  16. Voice Gateway (SRST)Costing Cost Per month/Per Port All cost in USD Voice Gateway Model

  17. Cost Per month/Per Port Phone Model Costing All cost in USD

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