BACKGROUND

1. FEMA Prepared. Responsive. Committed. BACKGROUND • 2005 Hurricane Katrina – 800,000+ Registrants • 2005 Total – 2.7 million people registered for assistance • Since Hurricane Katrina – over 200 presidentially • declared national disasters These events caused injury and death, destroyed homes and businesses, and disrupted the lives of hundreds of thousands of people across the nation.

2. FEMA Prepared. Responsive. Committed. Presidential Executive Order 13411: Improving Assistance for Disaster Victims August 29, 2006 • Issued in response to problems, real and perceived resulting from the Katrina response • Requires federal agencies to: • 1. Simplify the process for obtaining • disaster assistance • Eliminate problems caused by • multiple federal programs

3. FEMA Prepared. Responsive. Committed. DisasterAssistance.gov Is a result of the Executive Order • Launched December 31, 2008 • Provides direct access to client information • Applicant information is secure • Website consolidates federal recovery • information in one place • Will include available assistance at all levels: • - Federal - Regional • - State - Local • Scheduled to be completed by 2014

4. FEMA Prepared. Responsive. Committed. DisasterAssistance.govAnd the Case Manager And the Case Manager • Case Managers may need to assist a client to register and obtain an Integrated Security Access Account (ISAACC). • Case managers can review client data with the client to insure best data is reported and that it is accurate and current. • Case Managers can determine potential DOB conditions. • Enables case managers to aid their clients by identifying deficiencies in client data such as: • Lack insurance settlement letter submission • Appeal letters submitted • Other FEMA and SBA correspondence requirements

5. FEMA Prepared. Responsive. Committed. Tips on DisasterAssistance.gov disasterassistance.gov Click Here DisasterAssistance.gov Disaster Assistance is a partnership of Federal agencies with a shared vision - to provide self-guided access for persons affected by a disaster to find and ...www.disasterassistance.gov/ - 29k - Cached - Similar pages -Take QuestionnaireDisasterAssistanceOverviewHelpCategoryFederalAgencyPrivacy & Terms of UsePartnersMore results from disasterassistance.gov » A Google search takes you to DisasterAssistance.gov

6. FEMA Prepared. Responsive. Committed. THE HOME PAGE PROVIDES A PORTAL FOR THREE DIFFERENT FUNCTIONS:

7. FEMA Prepared. Responsive. Committed. 1) TAD GIVES ACCESS TO A QUESTINNAIRE ANSWERS TO THE QUESTINNAIRE RESULT IN A CUSTOMISED LIST OF ALL RELAVENT FEDERAL AGENCIES PROVIDING DISASTER ASSISTANCE Click Here

8. FEMA Prepared. Responsive. Committed. Click Here 2)TAD GIVES ACCESS TO DISASTER ASSISTANCE REGISTRATION PAGE

9. FEMA Prepared. Responsive. Committed. Click Here 3) TAD GIVES ACCESS TO DisasterAssistance.gov ACCOUNT ACCESS PAGE

10. FEMA Prepared. Responsive. Committed. Remember: A client must be registered to receive benefits. But is not required have an ISAAC account to receive federal aid.

11. FEMA Prepared. Responsive. Committed. Version: 1.01.00.0440 Server: DAC-PROD PUBLIC Disaster Assistance Contact Us I want to... Because... Login Now I have previously created an ISAAC account and I am ready to log in. ___________________________________________________________________________________________ Create My Account I do not have an ISAAC account. ___________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ Click Here Click Here for info Click Here Links to additional information

12. FEMA Prepared. Responsive. Committed. Version: 1.01.00.0440 Server: DAC-PROD PUBLIC Version: 1.01.00.0440 Server: DAC-PROD PUBLIC Disaster Assistance Contact Us Click Here I want to... Because... Login Now I have previously created an ISAAC account and I am ready to log in. ___________________________________________________________________________________________ Create My Account I do not have an ISAAC account. ___________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ The case manager may assist the client in creating an ISAAC account ISAAC account gives the client access to their recovery data instantaneously

13. FEMA Prepared. Responsive. Committed. Disaster Assistance Center MUST KNOW ** ** denotes required PERSONAL INFORMATION You will need to save your user ID and required each time you logon to the system.Please note that user ID is converted to all lowercase characters. User ID ** minimum length is 7, maximum length is 14, cannot contain ", space character, ', # Email ** must contain @, Confirm Email ** Mother's Maiden Name ** Social Security Number ** - - LOGIN INFORMATION

14. FEMA Prepared. Responsive. Committed. Complete the question and answer below to help protect your personal data from automated attack. If you cannot view the image for any reason, please click here to proceed. Please type the characters appearing in the picture: NOTE: You can try no more than three times. This is your first try. e r a n i T If you are not sure of the letters, use the Reset key to get new letters NOTE

15. None of the above None of the above None of the above None of the above FEMA Prepared. Responsive. Committed. Quiz To further identify your identity, please answer the following questions before we can proceed your request. Id Question Your answer 1. In what state was your Social Security Number issued? 2. Which of the following people have lived with you or shared the same address as you at 2305 W MAIN? 3. Which of the following cities have you used as your address? 4. Which of the following streets have you used as your address?

16. FEMA Prepared. Responsive. Committed. FEMA Prepared. Responsive. Committed. CREATE PASSWORD CREATE PASSWORD New Password: New Password: minimum length is 8, maximum length is 14, cannot contain", space character, ', # Confirm New Password: Confirm New Password: User ID: User ID: minimum length is 7, maximum length is 14, cannot contain ", space character, ', # You will need to save your user ID and password, it will be required each time you logon to the system.Please note that user ID is converted to all lowercase characters. You will need to save your user ID and password, it will be required each time you logon to the system.Please note that user ID is converted to all lowercase characters. RECORD RECORD RECORD

17. Note: The ISAAC account provides access to ALL disasters registered with FEMA. FEMA Prepared. Responsive. Committed. User ID and PIN -- Do Not Respond --Tuesday, May 5, 2009 3:42 PM From: "noresponse@dhs.gov" <noresponse@dhs.gov> To: jdoe@sbcglobal.com -----Inline Attachment Follows-----You recently created an account to view your application information. This is the temporary PIN that will allow you to access the website. You will be prompted to change this PIN upon login. You will need your User ID, Password and PIN to access your account. Please type these exactly as shown as they are case sensitive. The following is your User ID and temporary PIN:User ID: 2001austinPIN: AUUW PIN will need to be changed

18. FEMA Prepared. Responsive. Committed. Version: 1.01.00.0440 Server: DAC-PROD PUBLIC Disaster Assistance Contact Us I want to... Because... Click Here Login Now I have previously created an ISAAC account and I am ready to log in. __________________________________________________________________________________________________________ Create My Account I do not have an ISAAC account. __________________________________________________________________________________________________________ Request Password or PIN I have forgotten my password or PIN. ___________________________________________________________________________________________ If the client has an ISAACaccount, you and they can check the status of their claim.

19. FEMA Prepared. Responsive. Committed.

20. FEMA Prepared. Responsive. Committed. RECPT OF BENFT USE OF FUNDS

21. FEMA Prepared. Responsive. Committed.

22. FEMA Prepared. Responsive. Committed. DATES

23. FEMA Prepared. Responsive. Committed.

24. FEMA Prepared. Responsive. Committed. Click Here “SIGN OFF” takes you to Disaster Assistance Center page

25. FEMA Prepared. Responsive. Committed. Version: 1.01.00.0440 Server: DAC-PROD-PUBLIC Disaster Assistance Contact Us Iwant to... I prefer the Internet I prefer the telephone Request Disaster Help Register for Assistance Call 1-800-621-3362 The speech or hearing impaired may call (TTY) 1-800-462-7585 __________________________________________________________________________________________________________________________________ Review my Request for Disaster Help Review your Application Call 1-800-621-3362 The speech or hearing impaired may call (TTY) 1-800-462-7585 __________________________________________________________________________________________________________________________________ If you have technical problems using this application, or would like to send FEMA written correspondence concerning your registration, please use the Contact Us link in the top right corner of the screen. __________________________________________________________________________________________________________________________________

26. FEMA Prepared. Responsive. Committed. DisasterAssistance.govDigest March 2009 Fourteen states are currently receiving federal funding to assist survivors of federally declared disasters More than 86,000 have turned to DisasterAssistance.gov for assistance during the first two months since launch.

27. FEMA Prepared. Responsive. Committed. The Future forDisasterAssistance.gov Phase 2 • Integrate federally funded forms of assistance administered at the state level starting with the states most impacted by disasters • Add federally administered forms of assistance not incorporated in Phase 1 • Identify improvements through feedback

28. FEMA Prepared. Responsive. Committed. The Future for DisasterAssistance.gov • DisasterAssistance.gov will incorporate DisasterHelp.gov elements • on its landing page. • This will improve the federal government’s ability to: • deliver important disaster information • speed the process for delivering disaster • assistance. Revised June 4 2009 FEMA Prepared. Responsive. Committed.