Methodology: How it can impact your bottom line

1. Methodology: How it can impact yourbottom line As presented at Solutions Summit 2001

2. Non Disclosure Agreement • This presentation is confidential. By virtue of your relationship with Citrix, you are bound to retain in confidence all information in this presentation. Citrix Confidential

3. Non Disclosure Agreement • Please… • No Photography • No Video Recording • No Audio Recording • Turn cell phones to vibrate (silent) Citrix Confidential

4. Introduction • What are we going to cover? • Why use a methodology • Overview of the CCS MetaFrame Methodology: • Analysis • Design • Implementation • Readiness • Rollout • Support Citrix Confidential

5. How does a Methodology Help? • Following a structured approach will help to ensure project success • Reduces project risk • Provides a proven guide for success • Provides a ‘roadmap’ that can be easily communicated to the client • Ensures proper risk mitigation • Fixed Fee vs. Time & Materials • Ensures projects completed on time and on budget • Ensures project goals are identified and met Citrix Confidential

6. How does a Methodology Help? • How does this impact my bottom line • Can expand the scope of a potential project • Allows focus on a bigger picture • Allows identification of additional projects • Detailed analysis ensures client participation in analyzing all aspects of a project • Client Satisfaction with a quality implementation allows greater institutional penetration for Citrix • Success drives revenue • Allows for additional opportunities throughout the enterprise Citrix Confidential

7. CCS MetaFrame Methodology Analysis Design Imple- mentation Readiness Rollout Support Project Management Citrix Confidential

8. CCS MetaFrame Methodology Analysis Analysis Design Implementation Readiness Rollout Support Project Management Citrix Confidential

9. Analysis Phase Analysis Analysis Design Imple- mentation Readiness Rollout Support Project Management • Three main objectives of Analysis Phase • Determine the requirements for the MetaFrame implementation • Determine other infrastructure needs • Set the scope for the design and implementation phases Citrix Confidential

10. Analysis Phase (cont.) Analysis Analysis Design Imple- mentation Readiness Rollout Support Project Management • Determining MetaFrame requirements • Infrastructure Assessment • Review of current environment to determine the state of the environment and define overall project requirements • Review areas include: Hardware, Applications, Network Architecture, NT / W2K configuration, Security, Printing, File Storage, Systems Management, Change Control, Support • Integration Requirements • Determine what components are required to be integrated into the MetaFrame architecture Citrix Confidential

11. Analysis Phase (cont.) Analysis Analysis Design Imple- mentation Readiness Rollout Support Project Management • Proof-of-concept • Demonstrate the feasibility of a MetaFrame solution • Needs to have defined goals • Application compatibility • Verify application functionality in a MetaFrame environment Citrix Confidential

12. Design Phase Analysis Analysis Design Implementation Readiness Rollout Support Project Management Citrix Confidential

13. Design Phase (cont.) Analysis Design Design Imple- mentation Readiness Rollout Support Project Management Citrix Confidential

14. Implementation Analysis Analysis Design Implementation Readiness Rollout Support Project Management Citrix Confidential

15. Implementation (cont.) Analysis Design Imple- mentation Imple- mentation Readiness Rollout Support Project Management Citrix Confidential

16. Implementation (cont.) Analysis Design Imple- mentation Imple- mentation Readiness Rollout Support Project Management • Development of Support Procedures • Help desk / user support • Change control • Test Pilot Production • Application certification process • Application distribution process (IMS) • Systems management (RMS) • IS training • Tech support contract Citrix Confidential

17. Readiness Analysis Analysis Design Implementation Readiness Rollout Support Project Management Citrix Confidential

18. Readiness (cont.) Analysis Design Imple- mentation Readiness Readiness Rollout Support Project Management • Ensures system ready for production • Scalability / System Testing • End-to-end test of entire environment • Ensure system can support expected usage • Ensure system and applications function properly • Production Pilot • Part of production environment • Key business applications • User acceptance and business sign-off • Revise architecture as needed Citrix Confidential

19. Rollout Analysis Analysis Design Implementation Readiness Rollout Support Project Management Citrix Confidential

20. Rollout (cont.) Analysis Design Imple- mentation Readiness Rollout Rollout Support Project Management • Rollout of environment to production • Create rollout plan • By application set • By department • By location • User Training • Deployment • Build production servers • Add servers to production environment Citrix Confidential

21. Support Analysis Analysis Design Implementation Readiness Rollout Support Project Management Citrix Confidential

22. Support (cont.) Analysis Design Imple- mentation Readiness Rollout Support Support Project Management • Rollout of environment to production • Help desk / tech support • Health check/audits • Application certification Citrix Confidential

23. Project Management Analysis Analysis Design Implementation Readiness Rollout Support Project Management Project Management Citrix Confidential

24. Project Management (cont.) Analysis Design Imple- mentation Readiness Rollout Support Project Management • Ensure overall project success and manage client expectations • Issue Tracking and Resolution • Risk Mitigation • Status Reporting • Weekly Status Meeting • Communication Planning • Operations Planning • Training Planning Citrix Confidential

25. Questions? Q & A Citrix Confidential