CPT Fares Training

1. CPT Fares Training International

2. Fares filled in FD and auto quote with fare quote. • Galileo: Normal entries. • Amadeus: FQD/R,U & FXP/R,U • Issue at ZERO Commission. • Private fares cannot be combined with published fares and cannot be upgraded to published fares. • V/L/M/K/H/R/D/J - 6% • B - 8% • W - 11%

3. Fares filled in FD and auto quote with fare quote. • Galileo: Normal entries. • Amadeus: FQD/R,U & FXP/R,U • Issue at ZERO Commission. • Private fares cannot be combined with published fares but can be upgraded to published fares. • - 5% on Premium and Economy fares.

4. Fares filled in FD and auto quote with fare quote. • Galileo: Normal entries. • Amadeus: FQD/R,U & FXP/R,U • Private fares cannot be combined with published fares and cannot be upgraded to published fares. • - 5% - 15% on Economy fares.

5. Fares filled in FD and auto quote with fare quote. • Galileo: Normal entries. • Amadeus: FQD/R,U & FXP/R,U • Issue at 1.01% Commission. • Private fares cannot be combined with published fares but can be upgraded to published fares.

6. Bespoke fares • Client have to be registered for “On Business” and must be a Executive Club member to qualify. • Galileo: FDJNBLON04JAN/BA-PRI-BATMM:P FQ:P-BATMM • Amadeus: FQDJNBLON/R,U314805 FXP/R,U314805 • Issue at Zero Commission. • Private fares cannot be combined with published fares and cannot be upgraded to published fares

7. 1 Free change but please read the rule. • Discounts from 5 – 15% to specific destinations and classes.

8. Fares is filled for all SA operated flights. Originating in South Africa. Do not use Corporate fare entry for fares not originating in ZA. • Galileo: FD20NOVJNBLON/SA-PRI-W142222:P FQ-W142222 Segment relate: FQS1.4/-W142222 or FQ-W142222/S1.4 • Amadeus: FQDJNBLON/D20NOV/ASA/R,U142222 FXP/R,VC-SA,U142222 • Issue at 1.01% commission • Fares is combinable with published fares and you can upgrade from a corporate fare /published fare to a corporate fare.

9. Fully flexible and refundable at the applicable admin fee of R250 plus VAT. • Inserting Voyager and tracking number • GALILEO: M.SA123456 – Voyager number • SI.SSRCLIDSAHK1/ZCH588-LENNOX/ANGELIQUE • AMADEUS: FFNSA1234567 (ER) • SRCLIDSAHK/ZCH588 • NB* Re insert Voyager and Corporate number if there has been changes in the booking

10. Upfront discounts are point to point only Exceptions Fares will quote beyond FRA and MUC on LH and SA flight numbers Fares will quote beyond WAS and JFK on SA/B6/UA flight numbers SA Codeshare flights to DXB and SYD – ALWAYS do a FD to check for fare. • As these are PRIVATE fares. SAA fares department cannot assist with recalculations as they are not aware of the various discount levels for each and every corporate.

12. Domestic

13. SAA – As per International

14. Fares is filled Domestic and Regional • Galileo: FD20NOVJNBGRJ/SA-PRI-W520124:P FQ-W520124 Amadeus: FQDJNBGRJ/D20NOV/ASA/R,U520124 FXP/R,VC-SA,U520124 • Issue at 1% • Fares can combine with Published fares and can be upgraded. • 4% discount in Y / B / M & K • Flexible and refundable at applicable admin fee.

15. Fares is filled Domestic and Regional • Galileo: FD20NOVJNBCPT/BA-PRI-BANG:P FQ-BANG Amadeus: FQDJNBCPT/D25OCT/ABA/R,U042385 FXP/R,U042385 • Issue at 0% • Fares cannot combine with Published fares and cannot be upgraded to Published fares • BA have filled Private fares for all classes but not all at a discount. Discounted fares from K and up. • Flexible and refundable at applicable admin fee except O class fare but ALWAYS check the rule.

16. *** NB NBNB for all above fares Remember to always carry over the TC when reissue especially if reissue after departure ***

17. PTA Fares • As you know PTA fares are NOT guaranteed by the GDS so even if you issue the G fare and receive an ADM it is Non Disputable. • We can check the fares for you but cannot guarantee you against an ADM • When you do the normal FQ entries the GDS defaults to ticket being issued and paid for at point of origin so therefore give you a G fare but once you tell the system that the ticket will not be issued and paid for at point of origin it gives you a M fare. Reason being that your HIP checks changes, some countries have POS checks and different TAX collections.

18. Correct FQ entries for: Galileo: FQ.JNBLON (Paid and ticketed in JNB but flight originating in LON) • Amadeus: FXP/R,JNB.LON • So please always try and get the fares guaranteed by the airlines in righting. • SAA/BA you use the RQ. For Galileo and SKFARQ • The rest you EMAIL your PNR, VL and filled fare and ask them to guarantee fare.

19. Examples: Normal FD: SFO SA X/NYC SA JNB M618.00QLRT2US SA X/NYC SA SFO M618.00QLRT2US NUC1236.00END ROE1.0 XF 47JFK 4.5 FARE USD 1236.00 EQU ZAR 12780 TAX EV 16 TAX UM 20 TAX WC 190 TAX ZA 328 TAX AY 78 TAX US 356 TAX XA 52 TAX XF 47 TAX XY 72 TAX YC 57 TAX YR 3990 TOT ZAR 17986 Correct entry: SFO SA X/NYC SA JNB M618.00QLRT2US SA X/NYC SA SFO M618.00QLRT2US NUC1236.00END ROE1.0 XF 141SFO 4.5JFK 4.5JFK 4.5 FARE USD 1236.00 EQU ZAR 12780 TAX EV 16 TAX UM 20 TAX WC 190 TAX ZA 328 TAX AY 78 TAX US 356 TAX XA 52 TAX XF 141 TAX XY 72 TAX YC 57 TAX YR 3990 TOT ZAR 18080

20. General ADM’s • Domestic penalties are collected per sector that is changes on both SAA and BA Comair if not using the SAA corporate fare or BA bangshoot deal. • On SAA Domestic now the highest penalty only will be collected if more than 1 sector is changed • When upgrading to a higher fare, the change penalty must still be collected plus the difference in fare. • Change penalties must be collected using correct tax codes, DU tax for SAA and OD tax for BA Comair. The airlines collect these penalties again when the wrong code was used and these ADM’s are not disputable. The same will apply to all airlines using a tax code to collect change penalties. • Remember to collect additional VAT (ZV tax) when fare increases with the reissue • SAA also require any additional YR taxes to be collected for reissues after departure. • Please remember to insert the tour code again on a reissue where either a SAA corporate fare was used or the BA bangshoot deal was used. BA Comair charge a ticketing error fee of R350.00 and SAA will collect the difference between corporate fare and normal published fare. • BA International reissues must be done within 48 hours of change being made to bookings from South Africa. Remember that cancelling a flight already constitutes a change to the booking. • LH, LX, AF and KLM reissues must be done at same time as the booking was change before the flight being changed. • QF private/nett fares must be issued at 0% comm.

21. VS  Adm Alert/Trends • There is a general trend of adms issued in respect of failure to populate deal code on reissued tickets (This is a general trend and you are advised to warn your agents not to fall victim) • Virgin Atlantic special fares are not combinable with any other carriers special fares ( VS Special fares booking classes are as follows: (C-D-I-Z-S-H-K- B-R-L-U-M-V-E-Q-X-N-O) with the exception of USA where C and D are combinable and extreme caution should be exercised when auto pricing on GDS • Fares that are combinable with other carriers are only full normal fares booked in Y, W and J and can only be combined with other carriers full normal fares. • No-show fees on bookings made but not timeously cancelled (This is a very common one) • 1free inbound date change on net tickets only applies once the outbound sector has been utilised (i.e. if pax decides to make changes before outbound departure, the agent must reprice, collect any difference in fare and taxes if there is any, and apply a date change fee as XP on tax box)

22. Thank You