Savvion Communications Industry Solutions Overview

1. Savvion Communications Industry Solutions Overview Ameya Kamat Business Manager, Savvion India ameyak@savvion.com +91 98205 33122

2. Company Founded in 1994 Pure play BPM player Savvion India Global reach Savvion Executive Summary • Customers • More than 500 customers worldwide • 3 of the Fortune 10 • 20 of the Fortune 100 • Consistent implementation process solutions and ROI • Product • Savvion BusinessManagerTM • More than 500,000 Users • 1 million+ downloads of Savvion Process Modeler in 5,000 companies globally • Industry Leadership • Recognized as a Leader in Gartner’s BPM Magic Quadrant • Recognized as a Leader in the Forrester Wave • Information Week’s IT Dozen company

3. Savvion Process Management Product Suite Savvion BusinessExpert Receive real time notifications, analyze causes, take actions. Business Process Modeler Articulate and analyse your business processes. Business Rule Management Define and manage your business rules used in your business processes. Process Asset Manager Capture, store and share your business processes. Process Solution Studio Make your processes executable. Document Management Use your existing DMS, or use Savvion out-of-the-box DMS. Project-oriented Process (PoP) Provides combined BPM and PPM functionality required in many use cases. SBM Portal Manage your tasks, and improve your process performance. • 3 Savvion Confidential & Proprietary

4. Savvion Business-Driven BPM-Enabled Business Solution Architecture Specific Process, Interfaces, Rules, etc. Business Solutions BPM-enabledFoundation Process Templates Custom Dashboards Business Objects Job Aids Templates Quality Metrics Standards Support Connectors Exceptions Reports Forms Business Process Management (BPM) Savvion Business Process Management Suite Integration Framework and Adapters Document and Content Management Business Rule Management • 4 Savvion Confidential & Proprietary

5. Savvion Communication Foundation Order Management Trouble Ticket Management Service Provisioning Communication Foundation Business Objects eTOM Standards Process Models Dashboards Network Inventory Service Activation Billing CRM Legacy Dispatch Communication Foundation • 5 Savvion Confidential & Proprietary

6. Telecom: Savvion Solutions Across NGOSS Cisco: New Product Mgmt Operations Support and Readiness Fulfillment Assurance Billing Partner Supplier Cingular: Rate Change Mgmt Bell Canada: Customer Quote Customer Relationship Mgmt Process Quality Mgmt Analytics Billing OE Process Simulation Customer Management Layer Customer SLA Mgmt Billing Disputes Product Pricing Nextel/FCC: 900MHz Reallocation Order Mgmt Customer Trouble Ticketing Sprint: WNP/LNP Embarq: WNP/LNP Service Quality Reporting Process Quality Mgmt Service Problem Resolution Service Inventory Order Mgmt Service Partner Portal Service Management Layer Telecom Italia: Work Force Assignment Level3: Field Service Mgmt Telecom New Zealand: Global provisioning work force Partner Service Mgmt Workforce Mgmt Service Discovery Testing Services Revenue Assurance Service Modeling Resource Provisioning Process Quality Mgmt Workforce Mgmt Resource Management Layer Network Config Mgmt MCI: Order Management Level3: Service Delivery (Transport, Content & IP) Focal Communications: DSL Provisioning Telecom Denmark (TDC): Satellite & IPTV Provisioning Telecom New Zealand: Global Circuit Provisioning Bell Canada: IPVPN Order Mgmt, DSL provisioning GVT: DSL & Voice Provisioning Level3: Access Mgmt Motorola: Partner on/off Boarding Verizon : Contract Mgmt Motorola: Customer SLA Mgmt Sprint Wireless: Reverse logistics Level3 : Customer Order Mgmt Sprint : Customer Service Mgmt Level3: Network Order Mgmt Sun : R/A Level3: R/A Sprint: R/A Bell Canada: Next Gen. Customer Self Service Sprint: Retail Portal Motorola: Customer SLA Tracking Telecom Italia: Service Repair & Help Desk Sprint: e-ticket AT&T: Cell Site Construction, Lease Management Level3: Jeopardy & Exception Management All: Process Modeling & Simulation All: Process SLA Tracking & Reporting All: Dashboard, Scorecard, Reporting All: Corporate Governance All: Process Exception Mgmt

7. Driving Business ImpactPROCESS IMPROVEMENT IN COMMUNICATIONS Operations Support and Readiness • Rate Change Management • New Product Introduction • Work Task Management Fulfillment • Customer Order Management • Network Provisioning • Jeopardy & Exception Handling Assurance • Customer SLA Management • Trouble Ticketing • Returns & Repairs Partner Management • Access Service Request • Partner SLA tracking • Line Number Portability Savvion Confidential & Proprietary

8. Mission Critical Business Process ImpactSAVVION IS BEST FOR THE ENTERPRISE IN BPM Cut provisioning exceptions from 5 days to 8 hours; 85%+ Reduced Order Fallout; Concept to Production < 60 man days Order Management - Voice/Data/Content End to End Order Management Core Order Management Layer in New OSS – Project Unity DSL Order/NGCSS Order Management Layer for DSL Evolution, also support NGCSS $110M in savings over first three years – validated by Gartner Reverse Provisioning Order Management Manages Voice/Data/Content Bundling – Launch in 90 days Savvion Confidential & Proprietary

9. Business Transformation Savvion Communications and Media Practice: • Industry Knowledge and Experience • Organizational Alignment: Sales, Service, Channels, Engineering, Support, Marketing, and Product Management • Product Offering: • Savvion Communications Order Management (COM) Solution 7.0 • Savvion Communications Foundation for OSS Solutions • Enterprise Customer Telecom Service Manager Savvion Confidential & Proprietary

10. Thank you !! …. www.Savvion.com Ameya Kamat Business Manager, Savvion India ameyak@savvion.com +91 98205 33122