COCKPIT Citizens Collaboration & Co-Creation in Public Service Delivery

1. COCKPITCitizens Collaboration & Co-Creationin Public Service Delivery Fernando Kraus ATOS Spain ICT 2009 FP7-248222

2. Vision To conceive, design and implement public services that: • Respond to citizens’ needs and wishes, as increasingly expressed in Web 2.0 social media. • Introduce achievements in the services industry to the public sector, as offered by the Service Science, Management and Engineering academic and research discipline. • Enable citizens informed judgment before actual public service delivery. • Actively engage and empower citizens in the public service delivery decision making process.

3. Objectives and Expected Outcomes • A new Governance model to engage and empower citizens in the public service delivery decision making process • A deliberate approach to citizens’ engagement in the public service delivery decision making process • An ICT-based Toolkit for supporting the COCKPIT new Governance Model • Piloting and evaluation of the (a) COCKPIT new Governance Model, and (b) supportive COCKPIT Integrated ICT Toolkit, via real case scenarios at National and Local level: • Greek Ministry of Interior (Greece) • City of Venice (Italy) • City of Tilburg (Netherlands)

4. Approach – ICT based toolkit • Citizens’ Opinion Mining Tool Extracting citizens’ needs on public services delivery from Web 2.0 applications • Public Service Engineering Tool Service modeling methodology for the public sector • Policy and Law Retrieval Tool Support by standing legal framework • Public Service Simulation & Visualisation tool Adjustments/Fine tuning • Deliberate Citizens’ Engage-ment Platform Web based dialogue between decision makers and citizens

5. Citizens involvement in Public Service Delivery • User involvement in all phases of the public service definition and implementation • Prior design phase of Public Service Delivery • Opinions expressed in Web 2.0 sources • Deliberative dialogues made in COCKPIT portal • During design & Implementation phase of Public Service Delivery • Simulation feedback • Aggregated votes of COCKPIT Polls • After the Implementation phase of Public Service Delivery • Deliberative Platform

6. Potential of COCKPIT ICT integrated Toolkit • Coherent environment for facilitating the modelling of public services in a disciplinary approach • Cost and value estimation feature supporting citizen’s informed judgement • Provision of citizens’ informed judgement on public service delivery prior and during design phase • Automatic generation of simulation models prior deployment phase • Realisation of deliberation dialogs among citizens and decision makers • Automatic generation of reporting documentations • Intuitive access to Policy & Law repositories

7. Current achievements Participate & have the chance to win an iPad ! COCKPIT ICT Integrated Toolkit - R1 COCKPIT New Governance model on public service delivery http://www.youtube.com/watch?v=TYon9qYnxpE&hd=1 http://www.youtube.com/watch?v=_2K54hMcDCs&feature=player_embedded&hd=1 Pilots in:

8. The Cockpit Consortium • 4 international renowned research institutes in Service Science Management and Engineering, public services’ implementation and e-Government policy field: IBM India Private Limited-Research Laboratory University of Tilburg, European Institute on Services Science Karlsruhe Institute of Technology, Universität Karlsruhe National Technical University of Athens • 3 leading IT service provision industry corporations INTRASOFT International SA ATOS SPAIN, S.A. ENGINEERING - INGEGNERIA INFORMATICA SPA • 1 specialised SMEs with significant business involvement with the public deliberation and opinion mining technical expertise: ATHENS TECHNOLOGY CENTER S.A. • 3 innovation-driven public authorities that will act as user organisations Hellenic Ministry of Interior City of Tilburg City of Venice

9. Thank you for your attention!www.cockpit-project.eu