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Chapter 10, Section 5

Chapter 10, Section 5. Special Guestroom Attendant Tasks. Correct problems found during inspection. Perform end-of-shift duties. Set up or remove special guest service equipment. Clean multi-room guest suites. Provide evening turn-down service.

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Chapter 10, Section 5

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  1. Chapter 10, Section 5

  2. Special Guestroom Attendant Tasks • Correct problems found during inspection. • Perform end-of-shift duties. • Set up or remove special guest service equipment. • Clean multi-room guest suites. • Provide evening turn-down service.

  3. What is the benefit of cleaning the guestroom correctly the first time? The guest room attendant will feel less tired at the end of the shift and the property will be more profitable.

  4. End-of-Shift Duties • Empty dirty linens and trash bags. • Restock the housekeeping cart. • Clean the vacuum cleaner. • Clean and arrange the housekeeping closet. • Return supplies and amenities to the housekeeping department. • Inquire with supervisor about other tasks to complete. • Sign in the housekeeping key. • Return guestroom keys. • Get a package pass.

  5. Special Guest Service Equipment • Cribs • Rollaway beds • Bed boards • Irons • Ironing board • Crib linens • Extra towels

  6. Clean Multi-Room Guest Suites • Use same procedures as standard rooms • Clean and water live plants • Clean wet bars and kitchenettes. • Fill ice trays

  7. Turning Down the Bed • Fold back the top of the bedspread. • Pull the top corner of the top sheets and blanket back to form a triangle. • Turn down both sides if two people are sharing a bed. • Fluff the pillows. • Place a neatly folded terry bathrobe at the foot of the bed (not all properties do this).

  8. Turn down service

  9. Tidying During Turndown Service • Replace dirty ashtrays and glasses. • Collect food service tray. • Empty trash. • Vacuum. • Remove used terry from bathroom. • Straighten and wipe vanity and tub. • Refill toilet and facial tissue. • Close drapes. • Turn on bedside lamp and radio.

  10. Section 10.5 Quiz • True/False: In hotels with suites, the same cleaning supplies are generally used for both the kitchenette and bathroom area. • True/False: Turndown service is a special service provided to VIP guests who stay at a hotel

  11. Section 10.5 Quiz 3. Which of the following tasks is considered an end-of-shift duty for a guestroom attendant? • Provide evening turndown service. • Empty dirty linens from the housekeeping cart. • Sign in the cash bank in the presence of a witness.

  12. Section 10.5 Quiz 4. Which item is supplied with a crib? • Burp towel • Blanket • pillow

  13. Section 10.5 Quiz 5. Suppose you are a guestroom attendant, and the president of a large cable company is staying in your hotel. You have been assigned to provide evening turndown service for this VIP guest. What is the service you would provide in addition to turning down the bedspread and blankets on the bed? • Removing dust form the bathroom ceiling corners • Scrubbing the grout on the bathroom shower floor • Straightening and wiping the bathroom vanity area.

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