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Implementing the CALD Aged Care Strategy Principle 1: Inclusion

Implementing the CALD Aged Care Strategy Principle 1: Inclusion. Bruce Shaw Senior Policy Officer, Aged Care Federation of Ethnic Communities’ Councils of Australia (FECCA) Multicultural Communities’ Council of the Illawarra (MCCI ) ACSIHAG Network Keys of Culture 2013

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Implementing the CALD Aged Care Strategy Principle 1: Inclusion

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  1. Implementing the CALD Aged Care Strategy Principle 1: Inclusion Bruce Shaw Senior Policy Officer, Aged Care Federation of Ethnic Communities’ Councils of Australia (FECCA) Multicultural Communities’ Council of the Illawarra (MCCI) ACSIHAG Network Keys of Culture 2013 Workshop and Dialogue on Culturally Appropriate Care 31 July 2013

  2. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) ) • The Strategy is available on FECCA’s website at http://www.fecca.org.au/aboutus/projects/culturally-and-linguistically-diverse-cald-aged-care/national-aged-care-strategy-for-people-from-cald-backgrounds and on the DoHA website at http://www.health.gov.au/internet/main/publishing.nsf/Content/ageing-cald-national-aged-care-strategy-html

  3. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) Photo taken after Illawarra CALD Aged Care Strategy consultation 23 Oct 2012 at MCCI

  4. ) Principle 1

  5. CALD Aged Care Strategy

  6. Implementing Principle 1: Inclusion

  7. Goal 1 Action areas (1)

  8. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) Informed CALD participation and inclusion in the aged care system (1) • FECCA’s role includes • Establishing effective consultative mechanisms • FECCA Healthy Ageing Reference Committee • developing effective mechanisms for consultation and engagement at State and local levels • Using NCAN (National CALD Ageing Network) to promote 2-way communication flows across the CALD community

  9. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) National CALD Ageing Network (NCAN) • The NCAN pin access website can be accessed via the icon on the FECCA homepage (www.fecca.org.au) or directly at http://www.fecca.org.au/about-ncan. Communication is primarily via email but more and more information will continue to be made available on the NCAN website. • Please join up! (Assuming you all join, the PIN is 0413). • Wanted: personal CALD ageing stories, opinion pieces. • In each bi-monthly issue of NCAN News, readers will be asked their opinion on a topical issue. This month we are asking members: “What components are necessary to ensure that the Gateway (now called the My Aged Care website: http://www.myagedcare.gov.au) is inclusive of people from CALD backgrounds?”.

  10. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) Mud map of CALD engagement in aged care reform process

  11. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) Informed CALD participation and inclusion in the aged care system (2) Active and effective engagement in the Government’s aged care reform agenda (1): • Gateway Advisory Group • Gateway Service Scenarios and Case Studies for staff training • PricewaterhouseCoopers (PwC) sector analysis to assess the impact of the Aged Care Gateway on multiple stakeholders inform the development of the Change Management Strategy and associated work programs for the Gateway • Carer Support Centre Sub Group • National Consultations for the Linking Service for the Aged Care Gateway

  12. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) Informed CALD participation and inclusion in the aged care system (3) Active and effective engagement in the Government’s aged care reform agenda (2): • Home Care & Consumer Directed Care Reference Group • Home Care CDC Evaluation Sub-Group • Quality Indicators Advisory Group • Specified Care and Services Reference Group • Specified Care and Services Combined Sub Group • Home Support Program Advisory Group • Home Support Program Meals Review Sub Group • Ageing Expert Advisory Group

  13. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) Informed CALD participation and inclusion in the aged care system (4) • 2 new ACSIHAG projects • Setting up a FECCA Aged Care Reform Representatives Working Group with all FECCA representatives on Aged Care Reform implementation advisory groups, working groups, and sub groups. • Extending the role of the FECCA Healthy Ageing Reference Committee to include systematic face‑to-face liaison and consultation with stakeholders.

  14. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) Informed CALD participation and inclusion in the aged care system (5) • PICACs’ role/s: • cultural competency training for all aged care services; • advancing health literacy for CALD elders and their carers ‑ a vital component of effective consumer directed care (CDC); • promoting and advancing your services in the context of assisting the aged care reform and CALD Aged Care Strategy implementation processes (both nationally and at a State and local level).

  15. Other Goal 1 Action areas

  16. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) The challenges and the opportunities (1) • A key challenge remains to integrate CALD perspectives into the overall aged care and health delivery frameworks so that ageing and aged people from CALD backgrounds are included in the development of the full range of appropriate aged care services and are empowered and confident in accessing those services. • Our common aim must be to jointly and separately contribute to developing an aged care system where CALD inclusion is integral.

  17. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) The challenges and the opportunities (2) • Gateway My Aged Care website has translations of information in 7 community languages. Feedback? • Acceptance, but no final resolution, of the need for a rapid and effective interpreter service when people without fluent English phone the Gateway call centre. • These issues need to be continually pressed to ensure their achievement. • These are exciting times. We look forward to working with you towards achieving these goals.

  18. Bruce Shaw Federation of Ethnic Communities'' Councils of Australia (FECCA) ) Thank you. FECCA National Secretariat Unit 1 No. 4 Phipps Close DEAKIN ACT 2605 (PO Box 344, CURTIN ACT 2600) Ph: (02) 6282 5755 Email: bruce@fecca.org.au, admin@fecca.org.au Web: www.fecca.org.au

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