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Alcatel Mentoring Voice Mail in a Standalone Configuration

Alcatel Mentoring Voice Mail in a Standalone Configuration. Overview. OmniMessage General Features 4635 Architecture and Capacities 4645 Architecture and Capacities Appendix: 4635 and 4645 Comparisons. Overview. OmniMessage General Features 4635 Architecture and Capacities

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Alcatel Mentoring Voice Mail in a Standalone Configuration

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  1. Alcatel MentoringVoice Mail in a Standalone Configuration

  2. Overview • OmniMessage • General Features • 4635 Architecture and Capacities • 4645 Architecture and Capacities • Appendix: 4635 and 4645 Comparisons

  3. Overview • OmniMessage • General Features • 4635 Architecture and Capacities • 4645 Architecture and Capacities • Appendix: 4635 and 4645 Comparisons

  4. General Features • Telephone answering machine • For leaving messages when there is no reply or busy Call forwarding to voice mail Voice mail 4635/4645

  5. Voice mail Voice mail Voice mail Voice mail General Features • Voice mail • Communication between voicemailbox holders 4635/4645 4635/4645 Ext. 3001 Extension 3001 4635/4645

  6. General Features • Enhanced Call Processing • Call routed by an automated attendant ISDN/PSTN «Hello...» Voice mail Ext. 3001

  7. General Features • Alcatel OmniPCX R5.0 Ux/Lx Integration • Customized greeting messages • Name • No answer • Busy • Extended absence • Indication that a message is waiting • Led/Icon/Voice guide • Outgoing call notification • Message envelope and operation softkeys on 4035 • Call sender of the message (if identity is sent).

  8. General Features • Voice mail • Messaging service round the clock • All calls are answered. • Method of broadcasting information • System Distribution Lists • Personal Group lists (4635 only) • Dial by name • With the handset keypad • The whole voice mail network can be accessed, namely all voice mail subscribers of the OmniPCX network, (automated sync), and all the non-OmniPCX nodes with voice mail directory facilities and utilities (Octelnet networking required).

  9. General Features • Building voice/fax applications • Automated attendant mailboxes • caller’s menu only • caller’s menu + extension • caller’s menu + mailbox • Information center mailboxes (4635 only) • listen only mailbox • listen and reply mailbox • listen only, rotating greetings • fax delivery mailbox (to build fax on demand applications) • Voice forms (4635 only) • questionnaire mailbox • transcriber mailbox

  10. General Features • Other options • Conversation recording • Voice mail centralization • Fax broadcast (only 4635H) • Hotel mailboxes (specific features)

  11. Overview • OmniMessage • General Features • 4635 Architecture and Capacities • 4645 Architecture and Capacities • Appendix: 4635 and 4645 Comparisons

  12. 4635 Architecture and Capacities • An Alcatel 4635H voice mail system comprises of: = Minimum 4p - 10h = Maximum 64p - 500h or when using GMR 64p - 210h SPA3 VPM 35 MSBI

  13. 4635 Architecture and Capacities • An Alcatel 4635J (not supported in R5.0Lx) voice mail system comprises of: = Minimum 2p - 10h = Maximum 16p – 40h VPU 5

  14. 4635 Architecture and Capacities • 4635 Capacities

  15. 4635 Architecture and Capacities • Capacities • Maximum length of the greeting messages • From 10 seconds to 5 minutes, depends on the management. • Size of the numbering plan: • 3 to 10 digits • Automated attendant • Maximum number of choices per level is 9 • Unlimited number of trees and levels • System distribution lists of 300 members

  16. Overview • OmniMessage • General Features • 4635 Architecture and Capacities • 4645 Architecture and Capacities • Appendix: 4635 and 4645 Comparisons

  17. 4645 4645 IP network ECS ECS IP network ECS standby ECS standby 4645 Architecture and Capacities • 4645 can be integrated in the ECS or can run on a dedicated server: • ECS = CPU or Appliance Server OR

  18. 4645 4645 4645 is not available during the unavailability of ECS1 4645 is available as soon as ECS 2 is "main" IP network IP network ECS 2 main ECS 1 standby ECS 2 standby ECS 1 main ECS 2 standby ECS 1 standby ECS 2 main ECS 1 main 4645 4645 IP network IP network 4645 Architecture and Capacities • Voice Mail Redundancy: • 4645 is not duplicated. • In a redundant Call Server configuration: • 4645 works with duplicated Call Servers. • e-VA integrated: • Dedicated e-VA server:

  19. 4645 Architecture and Capacities • Capacities • Maximum number of accesses • 16 on appliance server • 8 on CPU CS • Maximum number of mailboxes • 1000 • Size of voice messages • From 1 minute to 5 hours. • Maximum number of messages per mailbox • From 5 to 100 depending on the management. • 200 H of recording time

  20. 4645 Architecture and Capacities • Capacities • Maximum length of the greeting messages • From 10 seconds to 5 minutes, depends on the management. • Number of languages • 8 maximum, 1 by default (software lock) • Size of the numbering plan: • 3 to 8 digits • Automated attendant • Maximum number of choices per level is 9 • Unlimited number of trees and levels (The actual limit is determined by the size of the hard disk.) • System distribution lists of 50 members

  21. Overview • OmniMessage • General Features • 4635 Architecture and Capacities • 4645 Architecture and Capacities • Appendix: 4635 and 4645 Comparisons

  22. 4635 & 4645 Comparisons

  23. 4635 & 4645 Comparisons

  24. 4635 Faxing Possibilities

  25. FAX Messaging Server • FAX functions • FAX agent • FAX overflow • FAX broadcasting • FAX on demand

  26. Forward Mailbox 3001 3001 Type: 0 Alias: 3501(Fax No.) COS: FAX options Forward Virtual extension 3501 FAX Messaging Server • FAX Agent • For receiving FAX messages • Sending the FAX to a FAX machine

  27. Forwarding on busy Type: 45 Voice mailbox 3666 Calls again FAX Messaging Server • FAX Overflow • For storing faxes if the FAX machine is busy • Calls the FAX again to send the document

  28. Voice mailbox Type 6 Voice mailbox Type 0 Voice mailbox Type 0 Dest: XXXX Dest: XXXX Voice mailbox Type 0 Dest: XXXX Voice mailbox Type 0 FAX Messaging Server • FAX broadcasting • For sending FAX messages to several FAX machines

  29. Voice mailbox Type 7 FAX Messaging Server • FAX on demand, 2 solutions • The caller gives their FAX number and the voice mail calls back • The caller calls their FAX, "Press Start..." Press 1 for..., Press 2 to receive an order form 0298XXXXXX If you are calling from your Fax, press "Start", or give your FAX number... Voice mailbox Type 1 Start FAX stored in the application

  30. Reminder • Faxing in the 4645? • Only supports Fax Detection • If a fax tone is detected, it is possible to route the fax call to a pre-programmed fax extension number.

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