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Professionals as persons – why patient experience matters to healthcare staff

Professionals as persons – why patient experience matters to healthcare staff. Ewan Kelly. Ewan Kelly. Father, friend, son (bereaved), brother, colleague, hillwalker, cloudwatcher, rugby lover, live music listener, beer drinker, reader, reflective practitioner, service user (patient and carer)

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Professionals as persons – why patient experience matters to healthcare staff

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  1. Professionals as persons – why patient experience matters to healthcare staff Ewan Kelly

  2. Ewan Kelly • Father, friend, son (bereaved), brother, colleague, hillwalker, cloudwatcher, rugby lover, live music listener, beer drinker, reader, reflective practitioner, service user (patient and carer) • Programme Director, • NHS Education for Scotland • and • Senior Lecturer in Pastoral Theology • University of Edinburgh

  3. Professionals as Persons • Greatest asset we have for enhancing others health and wellbeing (and our own!)….is ourselves, our humanity • Not Quite • Greatest asset for enhancing health and wellbeing is the reflexive self – the self that has been reflected on and continues to be so

  4. What gives you meaning and purpose? • What makes you get up in the morning? • What makes your spirits rise? • What do you fall back on when the chips are down? • What is important to you? • What makes you feel alive?

  5. Our assets as persons and professionals - values • Why did you come into health and social care in the first place? • What was your motivation?

  6. Embodying our values • To what extent are you still able to live out those core values? • What helps you to do so? • What hinders you in doings so?

  7. Meaning and Fulfilment at Work • What about your work keeps you going back even during a bad week? • What gets you up in the morning to go to go to work? • What makes you fly at work/makes you feel alive?

  8. Enhancing patient experience (having meaningful work) improves: • staff fulfilment/wellbeing • Rosso, B. et al 2010 On the Meaning of work: A Theoretical Integration and Review. Research in Organisational Behaviour 30: 91-117 • Lips-Wierma, M. and Morris, L. 2011 The Map of Meaning: A guide to sustaining our humanity in the world of work.

  9. Fulfilled well staff who are able to live out their values at work provide imprved patient experience • Rosso, B. et al 2010 On the Meaning of work: A Theoretical Integration and Review. Research in Organisational Behaviour 30: 91-117 • Lips-Wierma, M. and Morris, L. 2011 The Map of Meaning: A guide to sustaining our humanity in the world of work.

  10. Enhancing patient experience improves: • patient outcome NHS Outcomes Framework 2011/12 http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_123138.pdf

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