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Health Department Orientation Project

Health Department Orientation Project. Overview. Background Orientation Goals Needs Assessment Policies & Procedures Delivery Options Scheduling (Internal/External) Department & Division Review Things that should help Lessons Learned. Background.

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Health Department Orientation Project

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  1. Health DepartmentOrientation Project

  2. Overview • Background • Orientation Goals • Needs Assessment • Policies & Procedures • Delivery Options • Scheduling (Internal/External) • Department & Division Review • Things that should help • Lessons Learned

  3. Background • Multi-partner effort with UNC School of Public Health & Southern Piedmont Incubator • Project Management design (who’s going to do what by when) • Plan, Do, Study, Act (PDSA) • Assure competent public and personal health care workforce (Essential Services)

  4. Orientation Goals • Provide employees with the tools, training, and department expectations necessary to be a successful and productive member of the Health Department Team. • Reassure leadership that employees have been properly oriented and trained, allowing each to make better decisions with regard to permanent employment status.

  5. Needs Assessment • Employees (new and/or existing) • Administrators, Managers & Supervisors • Customers (services)

  6. Needs Assessment • Improve employee turnover rates • Reduce employee “knowledge gaps” • Establish consistencies across divisions • Determine if employee is the “right fit” • Establish feedback mechanisms • Establish formal “assessments” during probationary period • Improve Customer Service

  7. Policies & Procedures • External • County • Community Partners • Internal • Department • Divisions • Accreditation Considerations • Policies and Procedures • Personnel Training Documentation

  8. Delivery Options • On-the-Job-Training (OJT) • DVD’s, CD’s (8-Tracks & Cassettes for older employees) • Manuals • Staff Presentations (Walk & Talks) • Community Partner Presentations • “Learning Resource Center”

  9. Delivery Options • On-Line: “Public Health 101” Section 1 - What is Public Health? http://breeze.unc.edu/p71004902 Section 2 - Core Functions http://breeze.unc.edu/p11437945 Section 3 - Public Health Law http://breeze.unc.edu/p11998001 Section 4 - Essential Services http://breeze.unc.edu/p97173252

  10. Scheduling • Internal • Department (hrs/days of operation) • Divisions • Clinics/Services • External • County Orientation • Local/State/Federal Partners • Consider a “Master Calendar”

  11. Department & Division Review • Go from “Big Picture” to “Job Specific” • Health Department Orientation • Division Orientation • “Other Divisions” • Section/Clinic Orientation • Job Specific Orientation

  12. Things that should help… • “Test Drive” your program • Avoid “Drinking from a Fire Hose” • Identify a “Keeper of the Sword” (Department & Divisions) • Information and procedures change frequently…revise and update your program regularly • “If you ain’t cheat’n, you ain’t try’n”. Steal (acquire) from other orientation programs

  13. Lessons Learned • Orientation doesn’t have to be painful • Communicate, Communicate, Communicate • Orient groups when possible • Don’t wait until you’re 100%, or you’ll never implement your program • “Fail often to succeed sooner” (PDSA) • Involve staff (partners) from all levels (areas) • Good orientation programs will always be “a work in progress”

  14. Questions?

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