Emergency Department Ambassador Project Orientation

1. Emergency Department Ambassador Project Orientation Brought to you by: Gold Humanism Honor Society UWHC Emergency Department

2. Goals of the ED Ambassador Project • Facilitate communication between the patient and medical team • Enhance patient satisfaction • Provide an additional resource to convey information from the medical team • Serve as a conduit for new patient questions and concerns • Lessen anxiety and frustration

3. Responsibilities • Rounds • Every 1-2 hours • Meet with the attending physician(s) to discuss patients • Information to discuss: • Test/procedure results, admission status, pain/comfort level, patient education, patient questions/concerns, communication with families as appropriate • Obtain patient feedback using feedback form (appendix D)

4. What the ED Ambassador is not… • Not a clinical role! • Do not: • Obtain history • Perform physical exams or procedures • Personally interpret lab or other imaging tests/results • Discuss prognosis or treatment recommendations • Give time estimates of when a test will occur etc.

5. The night before your shift… • Send an email to the ED attending the night prior to the shift • Please see the orientation manual for an example email (appendix A) and ED physician schedule (appendix E) • Pictures of the ED faculty can be found at www.emed.wisc.edu/faculty

6. Where? When? • Emergency Department • Located on the west side of the hospital, next to the American Family Children’s Hospital. (Map in appendix B) • Follow signs from main street • Shift 7:00PM-11PM • Please arrive early and dress professionally • Either the GHHS scrub top or jacket can be worn

7. Prior to your shift… • Pick up uniform and clipboard with blank rounding forms • Found in resident lounge, adjacent to the ED • Using EPIC, review ED census in order to transcribe basic information to the blank rounding forms • Sample in appendix C

8. After your shift • Please send a summary email to the Kelly Lavin: • kalavin@wisc.edu • Comment on: • Date/time of shift, physicians worked with, number of patients • What type of information did you provide or receive and how did your role contribute to patient care • Suggestions to improve the program and what feedback you received

9. Summary • Send reminder email to the ED MD the night before • Shift: 7-11pm • Arrive early to change into the uniform and review the ED census • Uniform, patient information sheets, clipboard/pens • Stored in the resident lounge adjacent to the ED. Code is 4581 and the items are in a box beneath coat rack. • Introduce yourself to the ED MDs • Round • Send summary email to kalavin@wisc.edu

10. Thank You!