Project Management, PMI Approach (PMP) Project Communications management

1. References: Book: PMP in Depth by P. Sanghera Book: The PMP Exam, How to Pass on Your First Try Project Management Lessons in Undergraduate Study Just E.T.C for Business, Education, Technology, and Entertainment Solutions Project Management, PMI Approach (PMP)Project Communications management sayed@justetc.net, www.justetc.net Sayed Ahmed BSc. Eng. in CSc. & Eng. (BUET, Bangladesh) MSc. in CSc. (University of Manitoba, Canada) http://sayed.JustEtc.net http://www.JustETC.net

2. References & Sources • Book: PMP in Depth by P. Sanghera • Read on 2007 • Book: The PMP Exam, How to Pass on Your First Try • Read on 2007 • Project Management Lessons in Undergraduate Study • Articles from the Internet • Originally created these notes back on 2007 sayed@justetc.net, www.justetc.net

3. Project Communications management • For bigger projects • communication also needs to be preplanned and executed effectively • Though based on the circumstances, the plan may need to be reviewed and changed sayed@justetc.net, www.justetc.net

4. Overview • Overview • Project communication can be very tricky and political • Deals with Compiling, Sending, Storing, distributing and managing project record • Handles four areas • What to communicate, to whom, how often, when sayed@justetc.net, www.justetc.net

5. Mushroom Project Management • Mushroom Project Management • Managing projects by keeping everybody in the dark and checking progress periodically • rather than distributing accurate project information timely and to the right audience sayed@justetc.net, www.justetc.net

6. Communication Management Sub Topics • Communication Management Sub Topics • Planning (Communications Planning) • Executing (Information Distribution) • Monitoring and Controlling (Performance reporting and manage stakeholders) • Defining these lines of communication • and informing the plan to the stakeholders (and executing accordingly) • may reduce conflict and encourage team spirit sayed@justetc.net, www.justetc.net

7. Role of Project Manager • Role of Project Manager • Mostly communication • Communication more than decision making • 90% time in communication where 50% with the project team sayed@justetc.net, www.justetc.net

8. Communication Management Sub Topics • Planning (Communications Planning) • output: Communication management plan • How often • Media/format-email, web, meeting • what information • to whom • Several things contribute in Communications Planning such as • Enterprise Environmental Factors • Organizational Process Assets • Project Management Plan • Project Scope Statement sayed@justetc.net, www.justetc.net

9. Planning Tools • Tools • Communication Channels • Determine the path of communications. • N people can communicate in n(n-1)/2 ways. • A subset may be selected. • Sometimes, determination of official channel of communication is important. • Technology like net-meeting, video-conferencing may also be used for communications sayed@justetc.net, www.justetc.net

10. Communication management plan • Communication management plan • who should be informed • what • who will send • Method of sending • Update how often • Define terms sayed@justetc.net, www.justetc.net

11. Executing (Information Distribution) • Executing (Information Distribution) • Communications Model • Active Listening • Effective Listening • Feedback • Non Verbal • Para-lingual sayed@justetc.net, www.justetc.net

12. Executing (Information Distribution) • Methods Of communication • Informal Written • Formal Written • Informal Verbal • Formal Verbal sayed@justetc.net, www.justetc.net

13. Monitoring and Controlling • Monitoring and Controlling • Performance reporting and managing stakeholders sayed@justetc.net, www.justetc.net