1 / 25

The Client Interviewing Competition 2010

The Client Interviewing Competition 2010. Graham Robson Lucy Tagg Claire Sephton. What is this about?.

tavi
Download Presentation

The Client Interviewing Competition 2010

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Client Interviewing Competition 2010 Graham Robson Lucy Tagg Claire Sephton

  2. What is this about? “Solicitors were felt to have their own language, creating a gap between themselves and the client. Solicitors tended to cultivate rather than bridge this gap, creating a mystique –setting themselves up on a pillar as if unapproachable.” Research carried out for Dialog, 1993

  3. Ethos • “Studying law through exposure to real (or realistic) casework with built-in reflection on that experience” • The competition works with actors

  4. Specific advantages of the competition approach • The exercise provides a structured learning opportunity which includes preparation, exercise of legal and communication skills, and reflection • The learning experience can be carefully managed by constructing scenarios that include legal, non-legal and ethical issues • Actor clients can behave in specific ways to stretch students’ communication skills

  5. Info about the competition • www.clientinterviewing.com

  6. Programme • 9 Nov: Structure, Introduction, mini-lecture, I Didn’t Understand video • 16 Nov: The nuts and bolts of interviewing • 23 Nov: Practical session • 30 Nov: The competition criteria and rules, analysing a competition scenario • w/c 7 Dec: Law School Competition

  7. What does the client want out of the interview? The client wants to know that – • the interviewer has understood the problem • the interviewer is a competent lawyer • the interviewer is efficient • How does the client know??

  8. What does the solicitor want out of the interview? To get a clear understanding of the problem in terms of • the facts • the client's feelings about the problem

  9. Professional Rules • Initial Interviews practice note (Law Society 2008) • SRA’s Code of Conduct (in force 01/07/07) • Rule 2.02 (client care) • Rule 2.03 (costs) • New guidance

  10. Initial info to be given: This must be explained to client in the interview and confirmed in writing: • name & status of solicitor/ interviewer • information on the costs for the interview • details of who to contact if they have a complaint

  11. CLIENT CARE: Rule 2.02 You must: • identify clearly the client’s objectives in relation to the work to be done for the client; • give the client a clear explanation of the issues involved and the options available to the client; • agree with the client the next steps to be taken; and • keep the client informed of progress, unless otherwise agreed.

  12. COSTS: Rule 2.03 • Client must be given relevant costs information -clearly expressed. • Information about costs must be worded in a way that is appropriate for the client. • All costs information must be given in writing and regularly updated.

  13. Different kinds of interviews and clients: different approaches? • The initial interview • The private client • The business client

  14. Facilitators and inhibitors to an interview • What makes for a good interview? • What detracts from a good interview?

  15. Skills: body language • Your client's body language • Your body language

  16. Basic structure of an interview • GREETING • THE CLIENT'S STORY • THE LAWYER PROBES THE STORY • THE LAWYER ADVISES • CLOSING

  17. DYNAMIC: listening • THE CLIENT'S STORY • CLIENT  LAWYER • Professionals can only foster trust by listening to their client’s story, a particular combination of actions, emotions, facial expressions, inflections and sensations.

  18. DYNAMIC: questioning • THE LAWYER PROBES THE STORY • CLIENT  LAWYER

  19. DYNAMIC: advising • THE LAWYER ADVISES • CLIENT  LAWYER

  20. Interview models • THE SHERR MODEL • THE WESTMINSTER INTERVIEW SANDWICH • THE BINDER & PRICE MODEL

  21. The Sherr Model • OPENING • THE CLIENT'S STORY • THE LAWYER PROBES THE STORY • THE LAWYER ADVISES • WHAT HAPPENS NEXT • CLOSING

  22. The Westminster Interview Sandwich • OPENING • THE CLIENT'S STORY • THE LAWYER PROBES THE STORY • THE LAWYER ADVISES • CLOSING + NOTES

  23. The Binder & Price Model • Preliminary Problem Identification: client provides general description of problem. • Chronological Overview: client is led through step-by-step chronological account or story. • Theory Development and Verification: lawyer asks detailed questions. • Advising: legal and non-legal options discussed • Adjourning: what happens next?

  24. Real Interviewing Skills • Real interviewing is about more than adopting a pre-set formula • Checklists are OK but interviewing a client isn’t just about ticking boxes • Learn by doing: you have to practice interviewing skills

  25. What’s next? Next week… • A DETAILED LOOK AT WHAT HAPPENS IN AN INTERVIEW… • PRACTICALS • COMPETITION INFO AND TIPS • THE COMPETITION

More Related