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e-Government – f ramework s and services

2012. e-Government – f ramework s and services. Arvo Ott, PhD, arvo.ott@ega.ee e-Governance Academy www.ega.ee. What are we ?. We are non-profit, non-government organization working in private law founded as a result of the Memorandum of Understanding (June 2002) between

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e-Government – f ramework s and services

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  1. 2012 e-Government – frameworks and services Arvo Ott, PhD, arvo.ott@ega.ee e-Governance Academy www.ega.ee

  2. What are we? • We are non-profit, non-government organization working in private law founded as a result of the Memorandum of Understanding (June 2002) between • UNDP (Bratislava), • OSI (Budapest) and • Estonian government (Ministry of Economy and Communication) to facilitate the knowledge creation and knowledge transfer on e-governance. • EGA formally founded December 2002

  3. E-Governance Academy - Programs • Central e-government program 2002 • Local and regional e-governance program 2005 • eDemocracy program 2004 • ICT in education 2004 • Mobile governance 2008 • Geographic Information Systems in public administration - 2008 • eGovernment in the field of Social Security – 2008 • Cyber security – policies and frameworks…

  4. 76 % of population are Internet users 63 % of the households have a computer at home, 82 % of home computers connected to Internet. over 700 Public InternetAccess Points in Estonia, 51 per 100 000 people. More than 1 100 000 smart-card type ID-cards issued 92% (citizens) of tax declarations were e-declarations (2010), 97% businesses 1 place in Internet Banking – (next are Norway, Nederlands, New Zealand…. Finland in the 6th place) 18th (all 134) place in Network Readiness index, 3th in eGov, 1 in eGov services (Global IT Report 2008-2009 for World Economic Forum) E-Estonia

  5. E-Estonia • In August 2000, the Government of Estoniachanged its Cabinet meetings to paperless sessions using a web-based document system.

  6. Balanced e-Governance Combination of electronic services and participatory services e- GOVERNMENT Transaction of user-oriented services offered by government that are based on information and communication technologies. e-DEMOCRACY Digitally conveyed information (transparency) and the political influence (participation) exerted by citizens and business on the opinion-forming processes of public – state and non-state –institutions

  7. eGovernment example: Parental benefit – best eGov service in 2004 (interoperability of 5 informationsystemsfrom5 govermentinstitutions)

  8. eParticipation example: E-Voting in Estonia (140 8 46 e-voters in 2011!)

  9. Driving forces of eGov • Stable and functioning organizational setup for coordination. • Leadership and political will. • Fixed info-political principles. • PPP, good telecom infrastructure and high level of eBanking • Supporting legal and fiscal frameworks. • Interoperable ICT architecture.

  10. Framework C O A L I T I O N A G R E E M E N T Parliament I N F O R M A T I O N P O L I C Y A C T I O N P L A N Government Ministries Informatics Council

  11. Example: Fixedinfo-political principlesin Estonia • Citizen (customer) orientation • Leading role for the private sector • Efficient and transparent public sector. eDemocracy and participation. • Functioning model for protection of personal data • Measures against digital divide (ID-cards example…) • Neutrality concerning technological platforms • etc.

  12. Government County governments Local governments Ministries IT managers Representative Management representatives & IT managers of ministries Local government associations Subordinate agencies IT councils of counties IT managers Council representative Representative IT councils of ministries Councils directors Informatics Council IC secretariat ICT work groups of counties ICT work groups of ministries IT manager Department of State Information Systems (RISO) MINISTRY OF ECONOMIC AFFAIRS AND COMMUNICATIONS Informatics Centre

  13. State Chancellery / Ministry ICT work group of ministries eGov Center (CIO office) ICT work group of regional development • Regulation initiatives • eGov budget planning • monitoring of implementation • Interoperability Framework agreements Ministries • Reform initiatives • ICT Budget CIO-s • projectprocurement, supervision, implementation • systems maintenance • end user training eGov imple- menting institution IT Businesses IT Businesses IT Businesses IT Businesses

  14. Legislation • Databases Act (1997/ 2006) • Public Information Act(2001) • Digital Signatures Act (2000) • Act on Intellectual Property (applicable also for state databases) • Principles of Estonian Information Policy(1998, 2004) • Action Plan of Estonian Information Policy – (eEstonia) (1998, 1999, 2000, 2001,2002, 2003, 2004, 2005, 2006...) • Personal Data Protection Act (1996)

  15. Governmental Registries • Many registries, all very different, managed and developed by different organizations and financed separately • Very many users, most of them are very small organizations without security knowledge and with a very small IT budget • Very high security requirements. Registries contain personal data that is in some cases used to make high value decisions and in some cases needed in real time

  16. Service Points VISION E- Gov Center: -strategy -budget -regulation -training Ministries Shared, services infrastructure, portal, interoperabilityarchitecture, eID, payment gateway etc. More and better services, More locations, 24/7,smaller Government, lower costs

  17. Case: Estonia 110 DB 5 1,100,000 550 org. 500 DB ~ 400 000 ~ 45 000 13 April 2010 www.ega.ee

  18. Authenticationfor Interoperability Framework: • passwords • Cryptographic smartcard • ID-card • Mobile-ID • software certificates • PIN calculators • federated authentication (authentication service providers) Parameters: • security level of the authentication scheme • associated costs • ease of deployment

  19. ICT Infrastructure (example): • PKI • National chip-based Identity Cards • Issuing authority: • Estonian Citizenship and • Migration Board • Service contractor: • TRÜB Switzerland • Start of issue:January 1, 2002 • Conformance with: • ICAO Doc. 9303 part 3 Inside 16 Kb RSA crypto chip are : 2 private keys; authentication certificate; digital signature certificate; personal data file

  20. ID card as key • ID-card is key component • e-police • e-health record • e-school • e-elections • ...

  21. ID cardbasedpublictransportationtickets Population register Phone/GSM ID-tickets Internet bank Service points ID-card is used to purchase ID-ticket and on validation

  22. Thank you for your attention! Arvo Ott, PhD Director eGovernance Academy arvo.ott@ega.ee www.ega.ee

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