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WHO ARE OUR CUSTOMERS?

WHO ARE OUR CUSTOMERS?. Buat sebuah gambar yang mengilustrasikan Mahasisa Anda. SOFT SKILL. ?.

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WHO ARE OUR CUSTOMERS?

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  1. WHO ARE OUR CUSTOMERS?

  2. Buat sebuah gambar yang mengilustrasikan Mahasisa Anda

  3. SOFT SKILL ? Ketrampilan seseorang dalam berhubungan dengan orang lain (INTERPERSONAL SKILLS) dan ketrampilan dalam mengatur dirinya sendiri (INTRA-PERSONAL SKILLS) yang mampu mengembangkan unjuk kerja secara maksimal.

  4. BedaHARD SKILL dan SOFT SKILL ?

  5. Yaitu penguasaan ilmu pengetahuan, teknologi dan ketrampilan teknis yang berhubungan dengan bidang ilmunya. HARD SKILL Insinyur mesin seharusnya menguasai ilmu dan teknik permesinan, Dokter harus mumpuni bidang ilmu kedokteran Pemain sepak bola mempunyai ketrampilan teknik menggiring bola Setiap profesi dituntut mempunyai hardskill yang khusus, tetapi softskills bisa merupakan kemampuan yang harus dimiliki di setiap profesi

  6. Seperti daftar kemampuan soft skills berikut: • Kejujuran • Tanggung jawab • Berlaku adil • Kemampuan bekerja sama • Kemampuan beradaptasi • Kemampuan berkomunikasi • Toleran • Hormat terhadap sesama • Kemampuan mengambil keputusan • Kemampuan memecahkan masalah, dsb

  7. SOFT SKILL ketrampilan dalam mengatur dirinya sendiri(INTRA-PERSONAL SKILL) ketrampilan seseorang dalam berhubungan dengan orang lain(INTER-PERSONAL SKILL) dan yang mampu mengembangkan unjuk kerja secara maksimal.

  8. Pemain SepakBola Contoh Hard skills(Kemampuan Teknis) • Berlari • Menendang • Berebut bola Soft skills • Kemampuan bekerjasama • Mengambil inisiatif • Keberanian mengambil keputusan • Gigih

  9. CONTOH INTER-PERSONAL SKILL Motivation skills Leadership skills Negotiation skills Presentation skills Communication skill Relationship building Public speaking skills Self-marketing skills

  10. INTRA-PERSONAL SKILL Time management Stress management Change management Transforming beliefs Transforming character Creative thinking processes Goal setting and life purpose Accelerated learning technicques CONTOH

  11. kompetensi HARD SKILL SOFT SKILL KLASIFIKASI TEORITIS KEMAMPUAN MANUSIA (Sebuah usaha mencari kesepadanan arti) KEMAMPUAN KOGNITIF KEMAMPUAN AFEKTIF KEMAMPUAN PSIKOMOTOR

  12. SOFT SKILLS HARD SKILLS SARJANA KOMPETEN • Knowledge (ilmu pengetahuan) • Skill/ ketrampilan (teknologi) • Intrapersonal • Interpersonal • Ekstrapersonal

  13. FINANSIAL 10% KEAHLIAN BIDANGNYA 20% NET WORKING 30% SOFT SKILL 40% FAKTOR YANG MEMBERI KONTRIBUSI KEBERHASILAN DALAM DUNIA KERJA Mitshubishi Research Institute, 2002. Endro.its.08

  14. 23 Atribut soft skills yang dominan dibutuhkan di lapangan kerja Hasil survey di Amerika, Canada, dan Inggris. • Inisiatif • Etika/ integritas • Berfikir kritis • Kemauan belajar • Komitmen • Motivasi • Bersemangat • Dapat diandalkan • Komunikasi lisan • Kreatif. • Kemampuan analitis • Dapat mengatasi stress • Menejemen diri • Menyelesaikan persoalan • Dapat meringkas • Berkooperasi • Fleksibel • Kerja dalam tim • Mandiri • Mendengarkan • Tangguh • Berargumen logis • Menejemen waktu. Sumber : (center for enterpreuneurship education and development, Halifax, nova scotia, 2004).

  15. INISIATIF??

  16. N candidates Attendance & admin test 80% 57% 15% 3 – 5 % Selection Process (ASTRA case)(sumber : Bowo Widodo) Test 1 : Logical & Analytical Thinking Test 2 : Characters & Working Attitude Test 3 : Technical, Fit-in, Health

  17. RECENT LESSON Thomas J.Neff & James M. Citrin

  18. A truly groundbreaking facts based on thorough research and survey by the Gallup Organization • 200 Fortune 1000 CEOs • 170 presidents or CEOs of companies in the Inc.500 (a ranking of the 500 fastest-growing privately held companies in America) • 88 leaders of not-for-profit organizations with greater than 100 employees • 117 deans or presidents of major universities. To nominate 50 most successful business leaders in America.

  19. Lessons from the TOP • Bob Eaton (DaimlerChrysler) • Michael Eisner (Walt Disney) • Ray Gilmartin (Merck) • Hank Greenberg (AIG) • Sandy Weill (Citigroup) • Alex Trotman (Ford Motor Company) • Bill Steere (Pfizer) • Howard Schultz (Starbucks) • Ralph Larsen (johnson&Johnson) • Walter Shipley (Chase Manhattan) • and many others • Jack Welch (General Electric) • Bill Gates (Microsoft) • Andy Grove (Intel) • Lou Gerstner (IBM) • Michael Dell (Dell Computer) • Mike Armstrong (AT&T) • John Chambers (Cisco System) • Fred Smith (Federal Express) • Steve Case (America Online) • Elizabeth Cole (American Red Cross)

  20. Ten Common Traits of the Best Business Leaders Passion  emotion Intelligence Intelligence and clarity of thinkingintellectual int. Great communication skillsinterpesonal skills High energy levelphysical intl. Egos in check (humble) Inner peace spiritual intelligence Innovative & Creative creative Thinking Strong family lives Positive attitude Focus on “doing the right things right”

  21. 6 prinsip sukses orang sukses live with integrity, develop a winning strategy, build a great management team, inspire employees, create a flexible organization, and implement relevant systems

  22. tinggi Conceptual skill Visi, misi Human skill (CEO) Problem - solving skill memotivasi Technical skill memberdayakan Tingkat kepemimpinan Functional skill (TUKANG) banyak Jumlah keterampilan Kaitan macam ketrampilan dan tingkat kepemimpinan terhadap kesuksesan (CEO) (TUKANG)

  23. DITETAPKAN OLEH PROGRAM STUDI SENDIRI HASIL KESEPAKATAN PROGRAM STUDI SEJENIS SOFT SKILL HARD SKILL PROFIL LULUSAN(LEVEL OF COMPETENCE) KBK KOGNITIF SPIRITUAL kompetensi lainnya kompetensi pendukung kompetensi utama Suatu bidang kemampuan kompetensi utama PSIKOMOTOR AFEKTIF endro.its

  24. INDICATOR Focus Ownership Expectations Leadership Students Mistakes Classes Emphasis How Education is Changed

  25. TERIMA KASIH

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