Crystal Rodriguez, ACF/OCSE Sharon Keri, FDOR/CSE Lara Fors, Springfield Regional PA

1. SOCIAL MEDIA: YOU FOUND ME AT “HELLO” – How Accessing Electronic Communications Can Help You Do Your Job Crystal Rodriguez, ACF/OCSE Sharon Keri, FDOR/CSE Lara Fors, Springfield Regional PA ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

2. Social Media: You found me at “Hello” Crystal Rodriguez Federal Office of Child Support ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

3. Image: http://wronghands1.wordpress.com/page/2/

4. Why is Communications Important to the National Child Support Program?

5. Who Uses Social Media? Source: 2013, Pew Research Center. The Demographics of Social Media Users - 2012

6. Where Are They Socializing? Spource: 2013, Pew Research Center. The Demographics of Social Media Users - 2012

8. Website – What’s New?

10. Carousel Social Media Integration Content Management System Search Engine RSS Feeds

11. Stay Connected with OCSE

12. Raise Your Hand If You Can Relate Image: http://geekandpoke.typepad.com/ http://creativecommons.org/licenses/by/3.0/deed.en_US

13. Commissioner’s Voice Blog Engagement

14. Child Support Handbook QR Codes

15. FAQs OCSE Families Page Featured Resources Embedded Videos

17. Social Media – What’s Next • Communication Campaigns • Twitter Account • Storybooks • Infographics • Improve Blog • Gamification

18. Resources • HowTo.gov • On demand training • Govloop.gov • Guides on social media and communications • Yammer.com • Aids.gov • New media basics

19. Questions

20. Thank you! For additional information: Crystal Rodriguez crystal.rodriguez@acf.hhs.gov

21. Using Social Networking Sites to Locate Parents Sharon Keri Compliance Process Manager Florida Child Support Program ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

22. Location, Location, Location! Goal – Locating parents for the purpose of establishing, modifying or enforcing child support

23. What We Need • Mailing and Residential Addresses • Phone Numbers • Employment Address • Wages and Other Sources of Income • Assets

24. Florida’s Current Locate Sources • Agency for Health Care Administration • Agency for Workforce Innovation • Department of Business and Professional Regulation • Department of Children and Families • Department of Corrections • Department of Financial Services • Department of Health

25. Florida’s Current Locate Sources • Department of Highway Safety and Motor Vehicles • Department of State • Employers • Financial Institutions • Florida Department of Law Enforcement • Florida Lottery • Florida Wildlife Conservation Commission

26. Florida’s Current Locate Sources • Internal Revenue Service • LexisNexis • Social Security Administration • U.S. Department of State • Utility Companies • Vinelink • Cellphone Companies

27. The Gap in our Locate Sources – Parents Who are Off the Grid • Parents who work for cash • Parents who do not own property (home, vehicle) • Parents who move frequently • Parents who do not file taxes • Parents who do not have an active credit history

28. The World Wide Web • A proliferation of websites geared towards the sharing of personal information • Addresses • Phone Numbers • Employment • Assets and other examples of ability to pay • Photos • Quotes

29. The World Wide Web • Facebook – Social Networking • LinkedIn – Professional Networking • Craigslist – Online Marketplace

30. The Challenge • Finding parents on the web with automation • Manual searches take time and are labor intensive • Confirming the identify of the parent • Traditional methods of verification include SSN

31. 1115 Demonstration Grant • Partnership with Florida State University • Build an application that will • Search the web for parents who owe support • Validate the identity • Present findings to a user

32. Crawling & Scraping • Identify the specific data fields wanted from a website • Automatically pull the information contained in the data fields • Store information for searches

33. Approximate Search • Search engine style approach • Ranking and recommendation

34. ColombuScout

35. Augmenting the Parent Profile • IV-D Case & Business Partner Information • The White Pages • Spokeo • Clerks of Court websites • Belief Value

36. General Architecture Database Central Server Crawler/ Scrapers Request

37. What’s Next • Finalize the application • Test the application • Update the application based on testing

38. Questions

39. Thank you! For additional information: Sharon Keri Compliance Process Manager keris@dor.state.fl.us

40. SOCIAL MEDIA: YOU FOUND ME AT “HELLO” – How Accessing Electronic Communications Can Help You Do Your Job Lara Webb Fors, Director, SRPCSO, Springfield, MO ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

41. Outline • Legal Issues with Social Media • How to get information from social networking sites

42. Legal Issues in Social Media • Ethics • Discovery • Evidence

43. Ethical Issues with Social Media • Judges: bound by the code of judicial conduct • Attorneys: bound by the rules of professional responsibility • For both, the existing rules are applicable to the expanding technological world • No new for a bright-line rule with social media needed—or is there?

44. Ethical issues for Judges • ABA Model Code of Judicial Conduct are sufficient to cover electronic communications and behavior • New York Judicial Ethics Committee, Opinion 08-176 (Jan. 29, 2009) found that judges may “join and use internet-based social networks, but should exercise an appropriate degree of discretion in how he/she uses the social network and should stay abreast of the features of any such service he/she uses as new developments may impact his/her duties under the Rules.”

45. Ethical Issues for Judges • North Carolina Public Reprimand, Inquiry No. 08-234, B. Carlton Terry, Jr • Judge was reprimanded for using facebook to communicate about a case with father’s attorney, a “friend” on fb; he was not “friends” with the mother’s attorney; the Judge told the mother’s attorney about the communications; Judge googled the mother’s photography website on his own and did not disclose to either counsel of his independent research until after the hearing and after he put his order on the record; mother’s counsel filed a motion to vacate the order, for a new trial and to dq the judge;

46. Ethical issues for Judges • The NC Commission found in No. 08-234 that the judge violated multiple codes of judicial conduct, including failure to preserve the integrity and independence of the judiciary, failure to respect and comply with the law, failure to act to promote public confidence in the integrity and impartiality of the judiciary, and engaged in ex parte communication with counsel and conducted independent ex parte online research about a party before the Court

47. Ethical Issues for Judges • Florida: Judicial Ethics Advisory Committee published in Opinion No. 2009-20, 11/17/2009 that Judges may not add lawyers who may appear before them as “friends” on a social networking site of the judge or the attorney • South Carolina Judicial Department, Opinion No. 17-2009: Magistrate asked for advisory opinion whether “friending” his co-workers and law enforcement officers on facebook would give the “appearance of impropriety”; Commission says yes, Judge may “friend” them as long as they do not discuss anything related to the judge’s position as magistrate

48. Ethical Issues for Judges • Tennessee: Judicial Ethics Committee issued Advisory Opinion 12-01 regarding use of social networking sites; yes, Judges may use them, but with caution • Referenced Maryland Judicial Ethics Committee No 2012-07 (may use social media—be cautious—nature of the relationship) • OK Judicial Ethics Advisory Opinion 2011-3 (judges can’t “friend” attorneys that regularly appear before them • MA Judicial Ethics Committee Opinion 2011-6 (judges must recuse themselves if an attorney “friend” appeared before them)

49. Ethical Issues for Judges • TN also referenced California Judicial Ethics Committee Opinion 66—judges should consider: • The nature of the site, personal sites might create an appearance of favoritism • The number of persons “friended” by the judge (more gives the appearance that any one is less influential) • Judge’s procedure for “friending” or accepting requests • How regularly the “friend” attorney appears in the judge’s court • TN opinion: “judges must decide whether the benefit and utility of participating in social media justify the attendant risks

50. Ethical Issues for Judges • American Bar Association, Formal Opinion 462, February 21, 2013: A judge may participate in electronic social networking…but must comply with the Code of Judicial Conduct… • Inter alia, talked about whether a judge should disclose that s/he is “friends” with counsel prior to or at the 1st appearance before the court • Context is significant • Warned against posting pictures, videos, “liking” pages, etc