1 / 13

Proactive Zone Management for Effective Facility Maintenance

Building bridges through zone management enhances communication with customers, improves operational efficiency, and ensures quality control for work orders. It enables early detection of issues, boosts campus maintenance proactiveness, and strengthens customer relationships. Proactive maintenance efforts focus on providing students with clean, functional, and well-lit classrooms. Utilize Zone Managers for effective customer service and quick issue resolutions. Contact Customer Service for any rapid requests or emergencies.

tbaur
Download Presentation

Proactive Zone Management for Effective Facility Maintenance

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Building Bridges Through Zone Management

  2. Why build bridges?

  3. Why build bridges? • Improve communication with customers • Improve efficiency in operations • Perform quality control on work orders

  4. Why build bridges? • Catch problems before they become BIG problems • Increase proactivity with campus maintenance • Improve the relationship between customers and Facilities Management

  5. Proactive Maintenance We serve the students best with clean, functional and well-lit classrooms. • Conducted classroom condition assessments of over 300 rooms in 28 buildings • Identified 200 classrooms that needed a facelift

  6. Alpine Hall Classroom Walls Before After

  7. AiM Training Customer Service: 278-6242

  8. Zone Managers • Know what tools are available to improve customer satisfaction • Monitors aging work orders to prevent “what is happening with my work?” • If a customer has an issue, the Zone Managers can help with resolution

  9. Contact Customer Service for rapid requests: • Broken glass • Falling ceiling tiles • Smoke or gas smells • Plumbing Leaks • Locked classrooms • Elevator Problems • Heating/Cooling • Spills • Grounds/Custodial issues • Electrical problems • Keys/ access control Customer Service: 278-6242 For after hour emergencies call: 278-6000

  10. Questions & Comments Zone 1: Mark Leisz mleisz@saclink.csus.edu (916) 278-7602 • Zone 2: • Kimberly Donaville-Davis • kdonavil@csus.edu • (916) 278-7379 Zone 3: Douglas Power dpower@saclink.csus.edu (916) 278-7553

More Related