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Strengthening the Three Pillars of Business for Success Operations

Strengthening the Three Pillars of Business for Success Operations. Leslie Yeates, P.Eng. The Three Pillars. Your Business. Finance. Operations. Market Condition. Marketing. Business Life Cycle. Your Business. Industry. Products & Services. Competition. Shareholder Circumstances.

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Strengthening the Three Pillars of Business for Success Operations

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  1. Strengthening the Three Pillarsof Business for SuccessOperations Leslie Yeates, P.Eng.

  2. The Three Pillars Your Business Finance Operations Market Condition Marketing

  3. Business Life Cycle

  4. Your Business Industry Products & Services Competition Shareholder Circumstances Marketing & Sales Strategy Structure Culture Vision People Systems & Processes Business Environment Finance Technology Customers

  5. Establish Structure Early • Sustainable business model • Organize for agility • Systematize your business • The Way we do it here • Policy and Procedures • Roles and Responsibility

  6. Keep Your Feet Firmly Planted • Your business is what you deliver • Know your customer’s needs and wants • Stay connected to the “Front Line”

  7. Think process, not operations 3 Questions to ask about your process • Does it need to be done at all? • Is it being done in the most effective way? • Is it being done in a systemized manner? Systemize the routine, humanize the exception

  8. Detailed Flow

  9. Poor Processes meansPoor Business 85% of errors in production are commonly due to systems

  10. Continuous Improvement • Actively look for the waste • Make the hard decision to trim waste • Know accurately the cost of the service you provide

  11. Automation is an enabler – not a solution

  12. Build Your Team Know what and who you need Hire for fit Keep the Good Ones Support development Deal with Performance

  13. Or This

  14. Top 5

  15. Getting Things Done How to “Get it Done” Understand the problem Develop the solution Develop a plan of attack

  16. Measuring & Monitoring • Each process deserves a performance measure • Keep it simple and visual • Share it • Use it

  17. Get Help Industry Products & Services Competition Shareholder Circumstances Marketing & Sales Strategy Structure Culture Vision People Systems & Processes Business Environment Finance Technology Customers

  18. Thank you for this opportunity!Leslie Mobile:  905.429.0572 leslie.yeates@rocg.com www.rocg.com

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