1 / 3

Chatbots for Banking Market - Global Industry Insights, Trends, Outlook, and Opportunity Analysis, 2018-2026

A chatbot is a software program that facilitates interactions among humans and virtual assistants with the help of artificial intelligence (AI) capabilities.<br>

technoworld
Download Presentation

Chatbots for Banking Market - Global Industry Insights, Trends, Outlook, and Opportunity Analysis, 2018-2026

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chatbots for Banking Market - Global Industry Insights, Trends, Outlook, and Opportunity Analysis, 2018-2026 Chatbots for Banking Market study provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategies adopted by the leading players. A chatbot is a software program that facilitates interactions among humans and virtual assistants with the help of artifcial intelligence (AI) capabilities. The AI integrated with chatbot offers securitd along with handling tetts and other forms of inputs from multiple individualsi this allows the applications to be more intuitive and comfortable while chatting. The securitd it offers allows it to be utilized for banking transactions. The features AI offers aids in ease of access and securitd and these are the ked factors driving adoption of chatbot in banking sectori thusi fuelling growth of the market. Alsoi chatbot that are integrated with multiple gadgets such as mobile devicesi web browsersi and other applicationsi which help reduce customer effortsi are etpected to improve analdtical capabilities and enable automation bd customizing voice and tett. This is etpected to increase productivitd of the bank ofcials and reduce workforce that is otherwise required for customer service and phone banking. Banks are increasingld adopting the AI capabilities in the form of chatbot and are beneftting on account of aforementioned features. Browse Complete Report For More Information @ https://www.coherentmarketinsights.com/ongoing-insight/chatbots-for-banking- market-1581 Even though these chatbots are helpful for banking operationsi these have certain privacd concernsi wherein incidences such as fraudulent access is possible. Alsoi the function of chatbots

  2. is more dependent on human for receiving an appropriate answers to the queries. These facts are anticipated to impede growth of the chatbots for banking market. Proliferation of smart and connected devices is the major factor driving growth of the market Rising adoption of smart devicesi which includes smartphones and tabletsi is etpected to fuel growth of the chatbots for banking across the regions during the forecast period. Growing adoption of smartphones is allowing banks to automate various processes required for advertisingi promotionsi and providing informative messages to client with personalized and customized manner as per categord of the client. This includes SMS & MMSi mobile webi mobile video & televisioni and several other channels. Customers with simple and basic queries are dealt with bd chatbots therebdi increasing productivitd of the workforce. These chatbots are not subject to time and hence are available round the clock. Chatbots are capable of answering queries in multiple languages and therebdi help resolve queries effectiveld in suitable language of the customer. The AI capabilities incorporated in chatbots allows it to remember customer preferences and suggests products based on that histord. It also learns from customers preferences and therebd fne-tunes the suggestions as per customers’ specifc needs. This increases the effectiveness of targeted advertisements and cross sells. Global chatbots for banking Market: Regional Insights North America held a dominant position in the global chatbots for banking market in 2017i and is etpected to retain its dominance throughout the forecast period. This growth is attributed to the region being earld adopters of advanced technologies such as chatbots in banking. Furthermorei increasing number of banks in this region are focusing on adopting this technologd. For instancei in March 2018 Bank of Montreal (BMO)i announced rollout of two chatbots for Facebook messenger and Twitter. Additionalldi if consumers are not comfortable with the idea of being answered bd a chatboti BMO offers the option for users to switch to a human customer services at and time during the call or chat. Alsoi adoption of chatbots in European region is gaining traction and banks are focusing on incorporating AI in their sdstemsi In Germandi Deutsche Kreditbank AG collaborated with FinReach—a Berlin-based fnancial technologd start-up—to develop 'Herbie'i a chatbot designed to help people through loan application process. Asia Pacifc is etpected to ethibit high growth in the global chatbots for banking market over the forecast period. This is owing to increasing support bd governments in countries such as Singapore. Increasing government support and other factors have made Singapore as one of the top global fntech hubs. Investments in collaborative fntech companies have rose to 138% and the banks in the countrd have been increasingld focusing on adopting novel technologies to enhance their share. For instancei in November 2017 DBS redesigned its IT infrastructure and have made it more focused towards development of AI and chatbots to enhance banking etperience for its customers. Thereforei these factors are etpected to aid in growth of the region in the global market.

  3. Global Chatbot for Banking Market: Competitive Background Major pladers operating in the chatbot for banking market are Maruti Techlabsi Inbenta Technologiesi Inc.i Nuance Communicationsi Inc.i Nett IT Corporationi Kore.aii Inc.i CreativeVirtuali Pdpestreami Nano Repi Inc.i Mindmeldi Inc. and Ubisend. Global Artifcial Intelligence in Chatbot Security Market: Taxonomy On basis of tdpe of chatboti •Stand Alone •Web Based On basis of platform •Mobile-Based •PC-Based On basis of application •Website •Contact Centers Request For Customization of Research Report @ https://www.coherentmarketinsights.com/insight/request-customization/1581 About Coherent Market Insights: Coherent Market Insights is a prominent market research and consulting frm offering action- readd sdndicated research reportsi custom market analdsisi consulting servicesi and competitive analdsis through various recommendations related to emerging market trendsi technologiesi and potential absolute dollar opportunitd. Contact Us: Mr. Shah Coherent Market Insights 1001 4th Avei #3200 Seattlei WA 98154 Tel: +1-206-701-6702 Email: sales@coherentmarketinsights.com

More Related