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The Quality Professional Vincent Desmond Director Development WQD 2009

The Quality Professional Vincent Desmond Director Development WQD 2009. The CQI. Image and brand. Quality at the heart of every organisation. Knowledge creation. Knowledge sharing with organisations. Knowledge sharing with individuals. Knowledge assessment.

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The Quality Professional Vincent Desmond Director Development WQD 2009

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  1. The Quality Professional Vincent DesmondDirector Development WQD 2009

  2. The CQI Image and brand Quality at the heart of every organisation Knowledge creation Knowledge sharing with organisations Knowledge sharing with individuals Knowledge assessment Being an excellent organisation

  3. Learning & Recognition Module 1: Concepts of Quality, its History and DevelopmentModule 2: Customers, Suppliers, other Stakeholders and MarketsModule 3: Interactions of Organisations and PeopleModule 4: Technologies and TechniquesModule 5: Laws, Standards, Models, Associations and Professional Bodies Module 6: Corporate Strategy Qualifications Training Courses Quality World Website Branches and SIGs Student Associate Member Fellow Chartered Quality Professional Company membership

  4. Remit of the quality professional • improving customer satisfaction  • reducing costs and improved profitability  • improvement and innovation  • identification and management risk  • corporate care and responsibility

  5. Organisational imperatives

  6. Top activities: Auditing Quality management systems Business improvement Quality control New activities: Risk management Project management EMS / OHS / CSR Customer relationship management Organisational development Business continuity Corporate social Quality professional imperatives

  7. The importance of quality

  8. Challenges to profession

  9. The conscience of the organisation: Top management intent is scoped and assigned Adequacy of management intent Implementation of management intent Delivery of management intent outcomes A mentor and coach: A culture of continuous improvement and learning Remit of the quality function

  10. Quality in the public sector

  11. Compensation…

  12. Compensation…

  13. Compensation

  14. Download the salary and membership reports at www.thecqi.org

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