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Quality Frameworks: Implementation and Impact

Explore the significance of quality frameworks in organizations, stakeholders involved, costs, benefits, impact, data quality dimensions, stakeholders, and convergence potential. Understand different types of quality frameworks, their implementation, and the overall impact on quality in various sectors. Discover the role of stakeholders and the analysis of costs and benefits.

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Quality Frameworks: Implementation and Impact

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  1. Quality Frameworks:Implementation and Impact Notes by Michael Colledge

  2. Terms of Reference • Some organisations are using quality frameworks others are not. Does it really make a difference? • What is important, the existence of a quality framework, support of top management, quality of the organisation?

  3. Content • What is a quality (assurance) framework? • Who are stakeholders in a quality framework? • What are costs and benefits? • Which organisations have a quality framework? • What is impact on quality of a quality framework? • To what extent can quality frameworks converge?

  4. What is a quality (assurance) framework? • Umbrella for quality practices • Refers to survey programme rather than single survey • Covers range of survey operations rather than single subject • Involves template that can be used for quality assessment

  5. Scope of a quality framework? Transformation Output Input

  6. Scope of a quality framework? • Product (output data, services) • Process (collection transformation, dissemination) • Input data • OrganisationDifference in scope limits convergence

  7. Dimensions of Data Quality • Generic set: • Relevance, accuracy, timeliness, accessibility, interpretability, comparability, coherence • Could be standardised • Could be validated by feedback from users • Check against ISO 20252

  8. Quality Effectiveness Product “Doing the right thing” Quality indicators Performance Efficiency Process “Doing the thing right” Performance indicators The other dimension:cost/performance

  9. Quality Related Mechanisms and Topics • Mechanisms • Review (self, peer, external) • Reporting (indicators, reports) • Labelling, declarations • Sharing best practices • Topics • Metadata management • Programme monitoring /evaluation, audit • TQM • Management

  10. Types of Quality Framework by Owner and Applier NSO owned and applied • Statistics Canada quality framework • IO owned and applied • OECD quality framework • IO owned NSO applied • IMF DQAF

  11. Types of Quality Framework by Owner and Applier • NOS owned IO applied • What value does IO add? • Is every data item actually used? • What efforts have been made to harmonise across IOs? • How does IO quality assure its outputs? • Questions would be answered by IO owned and applied framework

  12. Stakeholders in Quality Framework • Designers/owners • Organisational units that apply framework • Users of data collected via framework template

  13. Costs and Benefits • Benefits • Increased awareness of quality concepts, components, best practices • Systematic quality assessment • Identification of quality problems • Comparisons over time, across organisational units • Indications of additional resource and training needs • Costs - staff time

  14. Which Organisations Have Quality Frameworks? • National • International/Supranational

  15. Impacts of Quality Frameworks? • Statistics Canada Quality Guidelines • Statistics Canada Quality Framework • ESS Self-Assessment Checklist (DESAP) • OECD Quality Framework • IMF Data Quality Assessment Framework (DQAF) • Australian Statistical Clearing House

  16. Impacts of Quality Frameworks: Conclusions • Quality frameworks serve range of useful purposes • Does not have to be developed from scratch • Can adapt existing ones (best practice) • Development process itself has benefits

  17. Convergence of Quality Frameworks • Benefits • Common terminology • Better understanding of concepts • Promoting current best practice • Reducing reporting burden • Limitations • Differing objectives, scope, users • For example, process orientation v product orientation

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