Enterprise Social Networking Tool Comparison

1. Enterprise Social Networking Tool Comparison October 2010

2. Enterprise Social Networking Tool Comparison Agenda • Introduction • Project Goals • Methodology • Evaluation Criteria • Overview of Pilot Projects • External Applications • EPA Scene • Jive • Lotus Connections • Summary • Discussion October 2010

3. Enterprise Social Networking Tool Comparison Introduction • Goal: to share the results of a recent Social Media Tool Comparison • Presenters: Lin Darlington. OEI • Anthony Deloach, Region 8 • Warren Beer, Region 9 • Background: • Social Media is… • A term used to describe internet- and mobile-based tools which allow people to engage in multi-directional conversations and collaborate on multimedia content. • More popular that Email • A potentially powerful collaboration tool for business and government • Being used in 3 pilots within EPA October 2010

4. Enterprise Social Networking Tool Comparison Project Goals Evaluate • The three social media tools being piloted within EPA • Jive Social Business Software (Region 8 Pilot), • Liferay (EPA Scene Pilot), and • Lotus Connections (Region 9 Pilot). • and three external social media sites • Facebook, • LinkedIn, and • Fedspace. and Recommend • an Enterprise Social Media standard October 2010

5. Enterprise Social Networking Tool Comparison Methodology • Assembled team consisting of leaders of 3 ongoing pilots • Evaluate 3 social media tools that we deem could be easily implementable in the agency • Decided to use Jive, Lotus Connections, and Liferay based on a vendor presentation, current relationship with IBM products, and a open source product that could be program to meet our overall criteria • Process • Identify EPA’s Business Requirements • Evaluate Each Tool’s Ability to meet each requirement • Score Each Tool • Make Recommendation October 2010

6. Enterprise Social Networking Tool Comparison Evaluation Criteria • Expert Search capability • Personal Information Management • Social Networking functionality • Project Management Support • Enterprise Communication management • Collaboration and Knowledge Management functionaility • Security • 508 compliance • Customization ability • Interoperability • Support • Cost October 2010

7. Enterprise Social Networking Tool Comparison Overview of External Applications • Most popular social networking site • More than 500 million users worldwide • Privacy and Security Concerns • Business-oriented social networking site • More than 75 million users worldwide • EPA has no control over network • Run by Government Services Administration (GSA). • A secure intranet and collaboration workspace • Inter-Agency Collaboration tool • Great potential for internal use in near future October 2010 7

8. Enterprise Social Networking Tool Comparison Overview of Pilot Projects EPA Scene Technology: Liferay 5.2 Community Edition Timeframe: Began May 2010 Target Audience: HQ and Regions Number of Participants: 150 October 2010

9. Enterprise Social Networking Tool Comparison Overview of Pilot Projects EPA Scene Features Profiles – Create and maintain personal information about themselves (contact information, pictures, skills, etc.) Work Status Updates / Microblogging – Post updates to keep their network informed of the status of on-going work and follow the work status of others in their network. Communities / Projects – Create and participate in “Communities of Interest” based on common business needs. Document and File sharing – Post and share documents, pictures, videos, bookmarks, etc.) Forums – Create and participate in on-line discussions. Search and Discovery – Search profiles, communities, projects, and discussion forums based on key terms. Network Surfing– Explore network relationships by surfing based on social and organizational relationships. October 2010

10. Enterprise Social Networking Tool Comparison Overview of Pilot Projects EPA Scene Lessons Learned: • EPA Employees really want these capabilities • If Agency doesn’t provide the tools employees will find them elsewhere • Care and feeding of the environment requires resources • Seeding Content • Governance • Coordination • Training • Outreach • Community Support • Helpful if features are tailored to meet employees needs October 2010

11. Enterprise Social Networking Tool Comparison Overview of Pilot Projects Jive Pilot (Region 8) Jive version used 4.5 • Jive was demonstrated to EPA R8 in mid July 2010 • We decided to pilot the Jive software and start using in July 2010 • Found out that EPA HQ would like to include our pilot in and overall comparison study of social media tools in mid September 2010 • Our goal in piloting (still ongoing) Jive • Determine if we could track high priority activities for internal and external communications • Determine if we could use the Social Media tool for real-time communications • Find out if we could really have a tool that could break down walls and silos if used • Determine if the tool was easy to use, scalable, brainless (but extremely effective and functional) October 2010

12. Enterprise Social Networking Tool Comparison Overview of Pilot Projects Jive Pilot (Region 8) October 2010

13. Enterprise Social Networking Tool Comparison Overview of Pilot Projects Jive Pilot (Region 8) Lessons Learned: • Time • More participation • Get commitments from Senior managements • Market Market Market • Work with other regions October 2010

14. Enterprise Social Networking Tool Comparison Overview of Pilot Projects Lotus Connections Pilot (Region 9) Technology: Lotus Connections 2.5 Timeframe: June 30 – December 31 Target Audience: EPA employees, SEE enrollees, contractors Number of Participants: 900 October 2010

15. Enterprise Social Networking Tool Comparison Overview of Pilot Projects Lotus Connections Pilot (Region 9) Provides a core set of collaboration services: Profiles, Files, Communities, Blogs, Wikis, Bookmarks, and Activities. Provides a rich social profile that facilitates stronger networks, enabling our employees to tap into expertise across the Regional Office. It enables us to locate people and expertise using a tag cloud. Creates Communities enabling users to create, find, join and work with people who share a common interest, responsibility, or area of expertise. Facilitates sharing of files for quick storage and retrieval of file attachments; these attachments can be rated, tagged, and searched to provide significant shared value. Is integrated with our current suite of collaboration tools: Websphere Portal, Lotus Notes, Sametime. October 2010

16. Enterprise Social Networking Tool Comparison Overview of Pilot Projects Lotus Connections Pilot (Region 9) • Lessons Learned: • Communities of interest are the most popular features • Participants happy to see photos so they could recognize co-workers on other floors and in other programs • Participants used integration with Sametime to update their status and photos • Participants tagged themselves to facilitate being found by others • Successful adoption will benefit from training and in-house expertise October 2010

17. Enterprise Social Networking Tool Comparison Scoring and Findings Jive : 86 Connections: 114 Liferay: 68 Lotus Connections slightly surpassed the other tools in breadth of functionality, security, and interoperability with EPA’s existing email and portal systems. These factors, combined with the stability and strong market position of IBM make Lotus Connections a good choice as an Enterprise Social Networking standard for EPA. October 2010

18. Enterprise Social Networking Tool Comparison Questions / Discussion Contacts October 2010